Beautiful villa with small Pool which made it more enjoyable as it was very hot, everything was clean, spacious, washing machine and other appliances which was great, beds a bit uncomfortable but on... Voir plus
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Villa quinta francisco is a wonderful villa.beautifully maintained internally and with superb pool and outdoor space .very well equiped and great location for local amenities and beaches
Sun-hat were brilliant to deal with during booking. Provided loads of information about the area and had a rep on call the entire time we were in the resort in case we had any problems. Great experien... Voir plus
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Definitely recommend Sun Hat Villas. Very nice flat, great location, fair price and Sam was very helpful and communicative. Flat was well equipped, furniture would benefit from an upgrade specially... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Luxury holiday villas in the Algarve, Tuscany, Balearics, Croatia and Barbados. Lowest rates Guaranteed. We have intimate knowledge of all of our hand-picked luxury villas, apartments and townhouses.
Coordonnées de contact
103 Newport, LN1 3EE, Lincoln, Royaume-Uni
- 01522 889450
- reservations@sun-hat.com
- www.sun-hat-villas.com
4,8
Excellent
314 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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From booking all the way through Sun…
From booking all the way through Sun Hat we’re transparent, easy to use and so helpful. It made a difference using a company with people at the end of it unlike some of the large booking platforms. The rep checked in with us and helped us with questions whilst the concierge team pointed us towards a great water park and places to eat.
18 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
> Thank you for your lovely review. We're delighted to hear you enjoyed such a positive experience from booking through to your time in resort. Providing personal service, expert local knowledge and support whenever it's needed is something we truly value, so it's wonderful to know our team helped make your holiday even more enjoyable. We greatly appreciate your kind words and hope to welcome you back for another memorable stay with Sun-hat Villas in the future.
Fabulous! First time sun hat villa customer! Amazing
First time booking through this company. Will definitely use again. Every email/text i sent was responded to very quickly. Everything explained/ confirmations sent through. Couldnt recommend more - fabulous service. Amazing villas, booked 2 through this company for this summer - thank you Sun hat villas!
11 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Thank you for your wonderful review Isobelle. We're delighted that you chose Sun-hat Villas for your first booking and even more pleased to hear you'll be returning. It's fantastic to know our team kept you well informed throughout the process and that our responsive service gave you confidence every step of the way. We truly appreciate your recommendation and are honoured you've trusted us with not just one, but two villa holidays this summer. We look forward to welcoming you again soon.
Sun hat Villa
Sun hat are very easy to deal with and efficient so that the whole process from booking to arriving and this day is simple. They are very responsive to any problems and have a fantastic range of lovely villas. All the people we have dealt with have been very polite and helpful. The Quinta Francisco villa was fantastic in a secluded spot, the only small issue was the unpaved road (predominantly sand) to get to it. Is also not particularly well signposted. However, overall it was fantastic as it has an amazing outside space and is beautifully furnished inside.
11 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Thank you for your thoughtful review. We're delighted to hear you found the booking process straightforward and enjoyed the support of our team throughout your holiday. It's especially rewarding to know that Quinta Francisco provided such a memorable stay, with its peaceful setting, beautiful interiors and exceptional outdoor space. We also appreciate your feedback regarding the access road and signage, and we'll be sure to share your comments with the relevant team. Thank you once again for your kind words, and we hope to welcome you back to the Algarve again soon.
Sun Hat always provide great service-…
Sun Hat always provide great service- they are specialists in Algarve rentals, you are supported whilst in resort and they're very responsive and reliable.
We have used several times over the years and would do again.
18 juillet 2026
Avis spontané
Sun hat are fantastic
Sun hat are fantastic! Have used them for years and the team ways go above and beyond! Lily-may is amazing at helping with the bookings and Chris has been our host this time on our visit to Portugal and has been great!
Highly recommend booking with Sun Hat Villas
18 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
We love this and are so delighted that Lily-May and Chris have helped to make your holiday so special, we'll be sure to pass your kind words on to them. Thanks for the recommendation too!
Love sunhat villas and have booked with…
Love sunhat villas and have booked with them for over 10 years now and they are always my first choice when booking our holiday. Great service from Anne and Rose who are very helpful and understanding. Very knowledgeable on the villas and the areas.
11 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
10 years of being your first choice - how amazing is that! Thank you so much Joanne for your custom, it made Anne and Rose's day when i showed them this review. Thanks so much for taking the time to write.
Sun-hat Villas and Resorts are exceptional!
We have been using Sun-hat for many years now and the levels of vilas and service provided are exceptional. I would highly recommend Sunhat to friends and family for their holiday.
4 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Thank you for your continued trust and loyalty over the years.
There is no greater compliment than welcoming returning guests, and we're delighted that you've chosen Sun-Hat Villas time and time again. Knowing that both our villas and the service we provide continue to meet your expectations means the world to us.
Thank you as well for recommending us to your friends and family. Personal recommendations are incredibly special, and we're so grateful for your confidence in us.
We look forward to welcoming you back for many more memorable holidays in the years to come.
We have recently retuned from an…
We have recently retuned from an unforgettable holiday in the Algarve, and I cannot recommend Sun-hat Villas highly enough. Superb from start to finish and the customer service team is simply outstanding.
11 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Thank you for your wonderful recommendation and for taking the time to share your experience.
We're absolutely delighted to hear your Algarve holiday was so memorable and that everything exceeded your expectations from start to finish. Your kind words about our customer service team mean so much to us - they are passionate about creating seamless, enjoyable experiences for every guest, and they'll be thrilled to know they made such a positive impression.
It was a pleasure to be part of your holiday, and we look forward to welcoming you back for another unforgettable stay in the Algarve.
Would highly recommend sunhat villas
Would highly recommend sunhat villas, the ones we stayed in, the 4 brothers apartments in olhos de agua in Portugal were comfortable, bright, spacious, very clean, near everything with lovely pool.
They have excellent cleaning staff & a brilliant set up for departure days, with shower, toilet, a base etc
Proper double bed in main room of apartment. They've thought of everything! We arrived on sat 27th June & left on the 11th July 2026, lovely 2 week break! Home from home!
27 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Thank you so much for your wonderful review and for choosing Sun-Hat Villas for your two-week stay.
We're delighted to hear that the Four Brothers Apartments felt like a true home from home. It's fantastic that you enjoyed the bright, spacious apartment, the great location in Olhos de Água, and of course the pool. We're especially pleased our housekeeping team and departure facilities helped make your stay as comfortable and stress-free as possible - they'll be thrilled to receive your kind words.
It means a great deal to know you appreciated the little details, from the proper double bed to the thoughtful touches throughout the apartment. Creating effortless, memorable holidays is exactly what we strive for.
We hope it won't be too long before we have the pleasure of welcoming you back to Portugal for another relaxing escape.
Sun-hat is a very good company to deal…
Sun-hat is a very good company to deal with and our villa in Portugal was outstanding. Villa Minho had everything you could wish for and in a very quiet area but all amenities close by.
20 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
This is wonderful to hear Mr Mansfield, we love the pool at Villa Milho - so large and inviting. We really appreciate you taking the time to write a 5 star review too - many thanks from the whole team. We'd love if you could vote for us at the British Travel Awards, here's the link https://britishtravelawards.com/vote/?nominee=sun-hat-villas-resorts#gf_2
We have used Sun-hat Villas 4 times
We have used Sun-hat Villas 4 times. They are very helpful and professional. We would certainly use them again.
3 juillet 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
We're delighted that you've chosen us again and again (and again and again). It's customers like you and comments like this that we really value. Thanks once again!
Sun-Hat Villas made our holiday…
Sun-Hat Villas made our holiday unforgettable by providing first class service from booking our trip to on-site help. Sam in particular was extremely helpful, coming to see us on the day we checked in and was very supportive and responsive to any questions and issues raised on WhatsApp with her. The villa, pool and grounds were excellent, well appointed and everything we wanted from our holiday. This was the second time we booked that villa with Sun-Hat Villas who are very highly recommended. SHV also arranged private airport transfers for us and delivery and pick up of the hire car to the villa which suited us. Excellent service and the best I’ve ever had
27 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
And you've made our day by writing such a fantastic review.
We're especially pleased that Sam made such a positive impression. She'll be delighted to receive your kind words.
It's fantastic to hear that you enjoyed the villa, pool, and grounds, at Casa Clare and we're delighted that you chose to stay with us there for a second time. We're also glad the airport transfers and hire car delivery made your trip that little bit easier.
Your recommendation and kind words about our service being the best you've experienced truly mean the world to us. We can't wait to welcome you back for another unforgettable holiday!
Great service when the chips were down
When unexpected events occur, this is where true customer service is demonstrated and Sun-hat were great. Tina, Adam & Roseanna saved our holiday for us.
2 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
We're delighted that the team were able to rise to the occasion when the unexpected occurred. I'll be sure to pass your 5 star review to them - it will definitely make their afternoon. Thanks again!
Dorothea apartment
We stayed at Dorothea apartment, it was a very peaceful and comfortable stay. Everything you could possibly need was catered for, the best apartment we have ever stayed.
27 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Villa Dorothea is lovely isn't it, so close to the beach and with the brilliant plunge pool to refresh yourself in. We're so glad that you enjoyed the opportunity to rest and relax and we'll be sure to pass your comments to the owners - they will be delighted.
Would book with Sun-Hat again
Sun-hat were brilliant to book with, Adam was really helpful & responsive.
The villa was well maintained, clean & had everything we needed. Location was great really close to the beach & shops but quiet within a cul de sac of 7 villas.
Only thing to be aware of is shared drive and a couple living underneath the property if wanting complete privacy
27 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Thank you for your lovely review. We're so pleased to hear you enjoyed your stay and that Adam offered such great service throughout the booking process.
We're so pleased to know you found the villa clean, well maintained, and in such a convenient yet peaceful location.
Thank you also for mentioning the shared driveway and the accommodation beneath the villa. Just to reassure future guests, the couple living below are the villa's maid and her partner, who are on hand to discreetly look after the property, while always respecting guests' privacy. We're glad this didn't detract from your stay and hope to welcome you back again soon.
Just back from a short trip to Portugal…
Just back from a short trip to Portugal using Sun Hat Villas. This is the second time we have booked with them and can’t recommend them enough. Great communication from booking right up until you arrive. Nothing is too much trouble. Would definitely use again.
30 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Hi Lisa, We're so happy that you enjoyed your holiday in the Sunflower Apartment at Sao Lourenco. We love how peaceful and relaxing it is there. The team will be delighted to read your comments on the 5 star service you received and we can't wait to help plan your next break.
Beautiful villa for big group
Beautiful villa, great pool & pool area.
Beds were extremely comfortable & bed linen was top quality.
Plenty of space for everyone to sit & eat.
Very easy booking process & our rep Charlie was very helpful, arranging for an early check-in and late check-out which was great.
20 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
This is so great to hear Carol. Quinta Almarjao has so much space doesn't it and we're delighted that you were able to rest in comfort and luxury too - it really helps you to make your holiday unforgettable. I'll be sure to pass your kind comments to Charlie who will be delighted with your 5 star review. Many thanks once again.
Please be cautious…
We booked through Sun-hat Villas because of their reputation and recommendations from friends who have used them for years. Unfortunately, our experience did not live up to those expectations.
The apartment we stayed in, Apartment Myla in Vale do Lobo, was not presented as advertised. On arrival, we found out-of-date food and drinks left in the fridge, food remaining in the freezer, which was heavily iced over, and the apartment had clearly not been cleaned to an acceptable standard. There was a razor left in the shower, dirt and marks in the bathroom, dead insects around the bedroom window and a broken bedroom blind that could not be fully closed.
Several facilities advertised on the listing were either unavailable or not functioning correctly. The bedroom TV was unusable throughout our stay, despite it being reported. The WiFi did not work on arrival and, although eventually restored, did not provide coverage throughout the apartment. The advertised midweek towel change and light clean were never carried out.
Perhaps most disappointing was that one of the apartment’s main selling points, the private terrace, was significantly reduced by a large covered golf buggy permanently stored on it. This was not shown in the photographs or mentioned anywhere in the property description, yet it made the terrace unsuitable for relaxing, sunbathing or entertaining as we had planned.
We reported the issues promptly during our stay. While one issue was partially addressed, most remained unresolved. Following our return, we submitted a detailed complaint with supporting photographs. We were advised that an investigation could take up to 28 days, despite having another Sun-hat booking due for payment within days. When we explained that this had understandably affected our confidence, we were simply referred to the booking terms rather than offered a practical solution.
Our disappointment is not based on one isolated issue. It is the combination of the condition of the property, the difference between the listing and reality, the lack of follow-through after the issues were reported and the handling of the complaint that has left us feeling let down.
Based on this experience, we would not book through Sun-hat Villas again.
30 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Hello Heidi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that Apartment Myla did not meet your expectations, as this is never the experience we want our guests to have.
During your stay, our resort representative, Tina, was made aware of the Wi-Fi issue, which was resolved immediately, the TV, which you advised was not causing you any inconvenience, and the razor left in the shower, which should not have been missed during preparation. We sincerely apologise for that oversight.
The missed mid-stay clean was an error on the part of the local property management company, and we have arranged for the cost of this service to be refunded.
Unfortunately, we were unable to address the other issues detailed with the owner's property management team as they weren't brought to Tina's attention whilst you were in resort. Had we known, we would have endeavoured to resolve them as quickly as possible.
We completely understand that experiences like this can affect your confidence, particularly with another holiday booked. While each of our properties is independently owned and managed, we appreciate your concerns and hope we can restore your confidence by delivering the high standard you rightly expect on your next stay.
We take all feedback seriously, as it helps us work with our local partners to continually improve. Whilst it's disappointing that your experience fell short on this occasion, we appreciate you bringing these matters to our attention and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind regards,
The Sun-hat Team
Excellent experience from start to…
Excellent experience from start to finish. Villa facilities and size was perfect. Would highly recommend
30 juin 2026
Avis spontané
Réponse de Sun-hat Villas & Resorts
Villa Pine Cliff really is a great size villa isn't it and I'm delighted that you loved all of the facilities. The pool, table football, volleyball and table tennis must have kept you very busy! Thanks so much for the recommendation too - it's so important to us that you feel able to do this. Thanks again!
Réponse de Sun-hat Villas & Resorts
Well we couldn't ask for a better review than that could we Amy.? Thanks so much for giving us 5 stars for your stay in the beautiful Casa Madrisa, one of my favourite villas!
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