I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lily from tjr Guildford branch kindly connectef me re: sim as my Smart phone has been a learning cirve Well done Lily gor sorting my connection Regards a grateful customer
L'entreprise a répondu
I was never able to login to the 'dashboard' - even after I tried signing up with my email multiple times and the guy who sold me the sim in the store watched and tried to help. Now I don't know if I'... Voir plus
L'entreprise a répondu
Great customer service with your online chat, and so far so good with better service here in rural area
L'entreprise a répondu
À propos de l'entreprise
À propos de Superdrug Mobile
Écrit par l'entreprise
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Écrit par l'entreprise
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Coordonnées de contact
4,3
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am a new customer and needed help…
I am a new customer and needed help with my set up. It did take a while but I had great service
5 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Michelle,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to our team to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Nazia
The Superdrug Customer Care Team
Excellent customer service
Courtney was very helpful and efficient in sorting g my query. My wife also had a similar issue and Courtney similarly helpful. She is a credit to Superdrug Mobile.
5 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Koen R,
Thanks for getting in touch and letting us know Courtney was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Courtney,
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
Amazing and quick response to my query
Amazing and quick response to my query, Courtney was incredibly polite and kind, managed to help me with my issue with ease!
5 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Mirela,
Thank you so much for taking the time to let us know how helpful you found Courtney. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Marta
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi Emma,
Thanks for getting in touch and letting us know Courtney was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Courtney,
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
Got a great mobile black friday…
Got a great mobile black friday deal...but when I tried to load my details - unfortunately the Black Friday deal wasn't applied. I clicked to the online chat with Courtney who confirmed a few details, sorted the refund for the different and applied the discount for the rest of the 12 months as planned...all sorted in 10 minute! Thank you!
2 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi N,
Thank you so much for taking the time to let us know how helpful you found Courtney. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Quality customer service.
Courtney resolved my issue, in a professional manner.
Excellent customer service.
2 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Michelle,
Thank you so much for taking the time to let us know how helpful you found Courtney. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Spoke to Courtney
Spoke to Courtney, Mega helpful and nothing was too much trouble, Cheers! A++
2 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Marty,
I'm delighted to hear that you've enjoyed your time with our team today! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to Courtney! I'm sure it'll make their day!
Wishing you all the best!
Many thanks,
Mateusz
The Superdrug Mobile Team
Signup ASAP great deal
Well what can I say, outstanding customer service, moved from EE after having enough of no EU roaming all done in 10 minutes on line, PAC codes added 48 hrs time all should click over to our original mobile numbers. 120Gb/month data unlimited calls and texts and 12GB EU Roaming all for £10/mth can't recommended enough
30 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. I am going to pass your comments on to our staff, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Needed a PUK code
Needed a PUK code. I was assisted by Joshua to obtain this, which he did promptly.
Very happy with the service received from him today.
Thanks Joshua :-)
29 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Jemma,
Thank you for leaving us such a great review! I will pass your comments on to Josh, and I know they will appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Carmen
Carmen, was an amazing advisor, who took the time to answer my questions, and was extremely knowledgeable and throughout helpful. 10/10 great job Carmen 🙏🏻🙏🏻🙏🏻
28 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Rob,
Thank you for leaving us such a great review! I will pass your comments on to Carmen, and I know they will appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Courtney is a star.
Courtney on the web chat was very patient with me, being a woman of the old school era, she sorted out my problems and we were on the chat for at least 45 minutes. so thanks Courtney for all you did.
28 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Julie,
Thank you so much for taking the time to let us know how helpful you found Courtney. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Nazia
The Superdrug Mobile Customer Care Team
I was having some technical issues my end
I was having some problems with my phone/bank and renewing my plan,Can i say this was not a problem with Superdrug mobile but on my side,i contacted customer services via chat and spoke with COURTNEY,who was polite,courteous,knowledgable and forthwith in guiding myself through a solution to rectify the problem, even ,i would say doing 90% of what needed doing via her end and leaving myself with the very least to do.
This lady is truly a vast credit to the Superdrug customer service team ,if every customer service representative was like COURTNEY the world would run smoother and be a better place.
It was a priviledge to have been helped by this amazing lady today.
Thankyou COURTNEY.
27 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Ben,
Thanks for getting in touch and letting us know Courtney was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Courtney,
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
A very patient Yong lady very helpful…
A very patient Yong lady very helpful at my age 65 I get a bit confused but she was very helpful
26 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Terry,
Thank you so much for taking the time to leave a review.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the store’s full name or address?
Can you also include the reference number "4957405" in your email for me?
Hope you have a great day.
Thank you.
I chattted today with a Superdrug…
I chattted today with a Superdrug mobile advisor Michael, he helped me with patience , he helyme to activate my SIM card
25 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Asiia,
I'm delighted to hear that you've enjoyed your time with our team today and we were able to assist with your SIM activation! Thank you for joining us and taking the time to leave such a kind review. I'll be sure to pass this on to Michael as I'm sure it'll make their day!
Wishing you all the best!
Many thanks,
Mateusz
The Superdrug Mobile Team
Great price would change all my…
Great price would change all my accounts to you but you only allow one per beauty card! You are missing out on a lot of customers. Why not make it available for family members I could add another possible 5 customers!
25 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Michelle,
I'm delighted to hear that you're enjoying our services! Thank you for taking the time to leave such a kind review and I have passed this feedback on to our team internally to potentially offer this at some point in the future.
Have a great rest of your day!
Many thanks,
Mateusz
The Superdrug Mobile Team
Tried to join today as a new customer
Tried to join today as a new customer, apparently my email address is already registered, i am unable to reset my password as the email never comes through, and I can't create a new account as my email address is already registered!!!
Contacted customer servce "martha" or "AS Watson" tells me i need to create a new email address to be able to register...I dont want a new email address??? Or Apparently I have to go to a store to have my beauty card deleted... I won't be doing any of those things... I can see why I dont use superdrug often.... maybe ive dodged a bullet by not being able to become a customer
23 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Katherine,
Thank you for taking the time to leave us a review and I'm really sorry to hear about the experience you've had with us during your activation.
Sometimes an old forgotten Superdrug Health & Beauty card may be registered with your email and if this isn't used during registration, it will not allow you to register due to the beauty card conflict with the email address being used.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com and include the reference 4950738. I'd love to help investigate this further to see what's happened with your account and aim to restore your faith in Superdrug Mobile.
Warm regards,
Mateusz
The Superdrug Mobile Team
Useless customer service
Useless customer service. 2 agents ended the chat without fixing the issue and there is no option to call.
Tried to buy a 2nd sim and apparently you can only have one. That is not clear when trying to purchase.
Diabolical
22 novembre 2025
Avis spontané
Excellent Chat Service
I have used the Superdrug Mobile Chat Service a few times now and the Team are always very knowledgeable and helpful. Today Nazia was excellent!
21 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hey MC,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Nazia to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Carmen
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hey Christy,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to the customer care team to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Nightmare from start to finish
Nightmare from start to finish, hard to sign up to, and hard to sort problems out.
Wasted so many hours of time, which a phone call would have sorted in minutes.
They have good reps, but lousy systems in my opinion.
The link to beuty card made things so much harder, and me being from nz also added extra complexity.
It was my biggest negative experiance with this company due to lack of phone contact
18 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Michael,
Thank you for leaving us a review!
I'm so sorry to hear about the experience you've had and I completely understand how frustrating it must be not to be able to activate your SIM card.
Could you please get in touch with us at help@superdrugmobile.com with as much information as possible about what happened and include the reference 4937333? I'd love to help investigate this further to see what happened and aim to restore your faith in Superdrug Mobile.
Warm regards,
Mateusz
The Superdrug Mobile Team
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