I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lily from tjr Guildford branch kindly connectef me re: sim as my Smart phone has been a learning cirve Well done Lily gor sorting my connection Regards a grateful customer
L'entreprise a répondu
I was never able to login to the 'dashboard' - even after I tried signing up with my email multiple times and the guy who sold me the sim in the store watched and tried to help. Now I don't know if I'... Voir plus
L'entreprise a répondu
Great customer service with your online chat, and so far so good with better service here in rural area
L'entreprise a répondu
À propos de l'entreprise
À propos de Superdrug Mobile
Écrit par l'entreprise
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Écrit par l'entreprise
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Coordonnées de contact
4,3
Excellent
7 k avis
Demande des avis aux clients
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It is so difficult to activate
It is so difficult to activate, my email address is not going through, password is a problem and any little mistakes starts you all over again.i am returning their sim because its waisting my time and making me angry
8 février 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Abigail,
Thank you for taking the time to leave us a review and I'm really sorry to hear about the activation issue.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com(opens in a new tab) and include the reference 5082202. I'd love to help investigate this further the activation issue and aim to restore your faith in Superdrug Mobile.
Kind regards,
Nazia
The Superdrug Mobile Team
Very helpful
I've been a superdrug mobile customer since October and I have had a few minor issues, but they have always been sorted out quickly with no fuss and I would like to thank both Marta and Carmen for helping me sort my issues out via live chat. They were both courteous, helpful and patient with me. I would thoroughly recommend Superdrug mobile to anyone especially as there is no contract and it's competitively priced at £16 per month until December for unlimited calls, data and texts, nobody can match that, Superdrug is a great company and I will definitely continue to shop there for the foreseeable future. Thanks to the superdrug team who all deserve a pay rise!
20 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Andrew,
I'm delighted to hear that you've enjoyed your time with our team today! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to Marta and Carmen! I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz
The Superdrug Mobile Team
Superdrug sold their SIM cards in their…
Superdrug sold their SIM cards in their St Helier, Jersey shop. At that time an unlimited data sim was offered at £20 pm. There were no exclusions promoted. They now state that as Jersey is not in the UK any data used is classed as roaming, making the unlimited data option worthless. They have now discontinued the sale of these SIM cards in Jersey, but existing customers are basically told that’s the rules so tough. Definitely a deliberate manipulation letting customers believe they were getting a deal before pulling the rug. Customer service just refer to their “conditions”, it’s a pity they don’t promote these initially.
29 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Consumer,
Thank you for taking the time to share your feedback — we’re sorry to hear about your experience. To clarify, our Terms & Conditions and Price Guide were updated in May 2025, shortly before your SIM purchase.
There have been no recent changes to our roaming policy, and the information currently shown is the same as at the time of your order.
We appreciate that this may still be disappointing, but we want to reassure you that no retrospective changes have been made, and Jersey was classed as a roaming destination at the time you bought a SIM.
We made the decision to stop selling SIMs in the Channel Islands for numerous reasons. Existing customers are very welcome to contact us so we can review their account individually and offer the best possible support.
I can see you haven't yet responded to our last message; please reply and let us know how to move forward (please quote the number 5070435).
Thank you Marta 👏
Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix. Great service. Many thanks. I would definitely recommend Superdrug mobile. 🌟
28 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Nicola,
Thanks for getting in touch and letting us know Marta was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Marta,
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
When I was on 02 I could get no…
When I was on 02 I could get no response sometimes plus it was slow at getting stuff on the Internet
27 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Shaun,
I'm delighted to hear you're enjoying your time with us! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on internally! I'm sure it'll make everyone's day!
Wishing you all the best!
Many thanks,
Mateusz
The Superdrug Mobile Team
Excellent service from the Burnley…
Excellent service from the Burnley branch especially a young lady Emma who helped me to get transferred from my old provider
26 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Giuseppe,
Thank you so much for taking the time to let us know that you found the store staff member Emma helpful with transferring your number to Superdrug Mobile. It is much appreciated!
I am so glad that your query has been addressed so well, and if we can assist you with anything else, we will be more than happy to help you.
Marta
Superdrug Customer Care Team
Great shop,good offers ,good customer…
Great shop,good offers ,good customer service including when I signed up to the mobile SIM only app as the store assistant helped me to set it up
20 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Waste of 6 weeks service
0/0
Appalling service from leaving the shop to requesting my PAC just now... (I'm surprised they managed to send complete this task!)
Set up SIM for roaming abroad following Superdrug's instructions - didn't work.
Spoke with customer services multiple times while on holiday in Spain - roaming wasn't resolved. Sim wouldn't even connect to 3g signals.
This is still not resolved.
Wanted to turn my voicemail off. I can't do it. Spoke with customer services who tell me a variety of reasons it can't be done. Including telling me my phone is on roaming! It's not as that's my first issue! So still not resolved.
Not impressed with inability to resolve 2 simple tasks.
Also. Got told I would have double data but as I'm on staff discount, I don't get the double data.
If I'd have known, I would not have bothered.
What can they do better?
Have 1 person deal with each issue not have emails go to a communal inbox for many many people to reply each time.
Have a technical team who can actually resolve simple tasks.
Don't blame the device when the device has been abroad several times and worked. This same device has also previously allowed me to turn off my own voicemail.
Have better SIM configuration that doesn't give the above problems
Have someone at technical team call me to talk through items rather than numerous emails saying the same thing.
7 janvier 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Taya,
Thanks for taking time to leave a review, I’m sorry to hear you’re not happy with our service.
I’ve looked into this and I can see we’ve been speaking with you regarding your account and the ticket is still open with the technical team. They are still working on fixing this for you.
If you change your mind we’d love to help; just email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com.
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
Used infrequently but always worked.
3 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Robert,
Thank you for your reply.
I'm delighted to hear that your SIM has worked with us so far. I appreciate your feedback.
If there is anything we can help you with, please contact us anytime and we'd be happy to help.
I hope you have a lovely day!
Used my points to get perfume for my…
Used my points to get perfume for my granddaughter,also the WiFi is okay for what we need
29 novembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Steven,
Thank you so much for taking the time to leave a review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Great support
I was having terrible network connection problems, but Joshua from Superdrug customer support sorted everything out. He was quick efficient and polite. 10/10.
18 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Claire,
Thank you so much for leaving such a nice review and for letting us know that you received quick and efficient service from Joshua. It is much appreciated!
I am sorry that you experienced terrible network connection problems, and I am glad they were sorted out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
its difficult ti judge the service as…
its difficult ti judge the service as the sim provided simply did not work in the phone i was putting it in.
2 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Paul,
Thanks for taking time to leave a review, I’m sorry to hear our SIM didn't work in your device.
I can see we’ve been speaking with you regarding your phone being too old to use our Superdrug Mobile SIM in due to it not being supported on 4G/5G.
If you are able to pick up a newer model of smartphone we’d love to help; just email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com.
Many thanks,
Aiden
Superdrug Mobile Customer Care Team
Excellent Customer Service
Courtney was helping me out activating my sim as royal mail had made this challenging as they'd not delivered it on time.
Exceptional customer service, all sorted and ready to go in less than 10mins. Chat activated almost instantly to get through to customer service. Brilliant all round 😎
16 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Jess,
Thank you so much for taking the time to let us know how helpful you found Courtney. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please don't hesitate to pop back in touch if you ever need assistance.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Mateusz Was so helpful in sorting my…
Mateusz Was so helpful in sorting my problems with log in
15 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Emily,
Thank you so much for leaving such a nice review and for letting us know that you received efficient service from Mateusz, who helped sort out your problem. It is much appreciated!
We’re going to pass on your comments to Mateusz to let them know they did a great job helping you out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
No signal, no help - keeps happening
No signal at home, no phone calls, no internet, or, I get connected, briefly, then cuts out - or calls of me sounding like a gremlin. Staff suggested it was my phone settings, or just "congestion" in my postcode - despite phone working away from my home. I visited Superdrug shop, however, and staff agreed there were problems. Also, I visited the 3 shop, as superdrug is run on the 3 network, and they said outage issues in my postcode and no date for fixing it. Tried emailing one last time late in the evening, when signal briefly came back at home, to be told my phone settings were wrong - despite them being as they described they should be - with them finally admitting at the end of the message ..... "I'm sorry there isn't much more we can do in regard to the outage" ........ These outages keep happening in my postcode - but not revealed on the check signal sites. The sites say no reported problems. Why gaslight me about my settings and say its congestion, over a week when they must know its an outage? Pleased they have no problem taking my money though..... Will be moving after years of being at Superdrug to an EE provider.
12 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Debbie,
I am so sorry to hear that you've been having issues with signal in your area and what seems to be a breakdown in communication. This is not what we want for someone who's been with us for years.
We wish to make it up to you and look further into the outage and issues, ensure that they are fixed, and look into your account to make sure things are easier for you moving forward. We wish to instil faith back into Superdrug Mobile for you.
Please if you wish to, contact us referencing 4996421 and we will look to provide clear, concise communication in order to fix the issues at hand here.
Many Thanks
Aiden
Superdrug Mobile Customer Services
The best customer service
The best customer service
As always, the customer service from Superdrug Mobile is amazing. No robots, quick replies, efficient, polite - and all this on a live chat during out of office hours. Thank you!
11 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Katerina,
Thank you so much for leaving such a nice review and for letting us know that you always receive amazing customer service. It is much appreciated!
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
Great help and service from Nazia
Nazia helped me when I lost my sim. Amazing service on the web chat thank you
10 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Michael,
I'm delighted to hear that you've enjoyed your time with our team today! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to Nazia! I'm sure it'll make her day!
Wishing you all the best!
Many thanks,
Mateusz
The Superdrug Mobile Team
Thank you Nazia for your support
Thank you Nazia for your support. She was very patient and helpful. I would recommend it 100%
8 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Gisa,
Thank you for leaving us such a great review! I will pass your comments on to Nazia, and I know they will appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Am I just unlucky?
This is a follow up to a 5 star review I wrote approx 6 days ago. My new sim was not working and I could not receive any calls or text messages. I was in a web chat and was assured my phone would be working properly by that evening. Today, it's still not working. They told me to change settings etc. Still nothing. I am still currently waiting for the support team (who are very polite) to escalate the issue.
2 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi there!
Thanks for taking the time to leave a review. I’m sorry to hear you’re having trouble with your SIM.
We’d love to help; just email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com and quote 4986542.
Many thanks,
Jessica
Superdrug Mobile Customer Care Team
Chat option helpful when I needed to…
Chat option helpful when I needed to cancel my autorenew. Thanks
7 décembre 2025
Avis spontané
Réponse de Superdrug Mobile
Hi Alison,
Thank you so much for taking the time to let us know how helpful you found our team. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
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