I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lily from tjr Guildford branch kindly connectef me re: sim as my Smart phone has been a learning cirve Well done Lily gor sorting my connection Regards a grateful customer
L'entreprise a répondu
I was never able to login to the 'dashboard' - even after I tried signing up with my email multiple times and the guy who sold me the sim in the store watched and tried to help. Now I don't know if I'... Voir plus
L'entreprise a répondu
Great customer service with your online chat, and so far so good with better service here in rural area
L'entreprise a répondu
À propos de l'entreprise
À propos de Superdrug Mobile
Écrit par l'entreprise
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Écrit par l'entreprise
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Coordonnées de contact
4,3
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Unreliable roaming
I had been perfectly happy with Superdrug Mobile until I went on holiday to Europe last weekend.
I got my welcome to France text upon arrival, and should have been able to connect to a local network, as roaming was switched on. However, I had no connection the whole weekend, and could only use my phone over WiFi. Customer service is online chat, and only accessible till 7pm at night, and I didn't have the time to spend on a long webchat. Upon my return home, I had a 25-minute webchat, where I was told my settings were all fine, and it must have been a local network issue. They also said if I had contacted via webchat whilst in France, my live connection could have been checked. I've now decided to leave Superdrug Mobile for Lebara, as I have never encountered a network which doesn't connect to a local network when roaming. You are told to change or update APN settings, usually a new SIM automatically updates all settings. I don't want to risk being left without internet access on future overseas trips. It would also be far more helpful to be able to call customer service, or have longer online chat hours at a bare minimum.
1 mai 2026
Avis spontané
Réponse de Superdrug Mobile
HI Carol G,
I’m sorry you experienced this and I’d like to look into it further for you. Please could you send an email to trustpilot@superdrug.com with as much detail as possible so I can investigate what happened for you?
Thank you,
Superdrug Customer Care Team
Micheal was AMAZING!!
Micheal was AMAZING!!! so patient and so helpful. What a gem, such a lovely person aswell. Thank you so so much! xx
6 mai 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Naraya,
Thank you so much for taking the time to let us know how helpful you found Micheal. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Carmen
The Superdrug Mobile Customer Care Team
Ex Vodafone customer
I had been a Vodafone customer for years. The signal was always bad and the customer service was terrible. I decided to switch to Superdrug mobile and have never looked back. I am on the unlimited everything plan. For £20 a month its great value and I stream so it's come in handy! I would never leave Superdrug as the after sales service is great too. My son had it first and raved about it so I switched too. We are both very happy at Superdrug mobile thank you x
13 février 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Miche,
Thank you so much for taking the time to leave this lovely feedback!
I am happy to hear that you have been satisfied with the Superdrug Mobile service and you have had no problems at all since you joined us! Your feedback is much appreciated!
We are always here to help, so please connect with us if you ever need anything.
I hope you have a great day!
Vinnie
The Superdrug Mobile Customer Care Team
Great price and supportive customer…
Great price and supportive customer service when I had user error issues with setting up calls in Malta
4 mai 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Gordon,
Thank you so much for taking the time to leave such a nice review for our team. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
I had a very disappointing experience…
I had a very disappointing experience with Superdrug Mobile.
The SIM card I purchased never worked at all, despite following the activation process and even receiving confirmation that it was activated. While I was overseas, the SIM failed completely, leaving me without service when I needed it most.
What made things worse was the customer service. I was passed between multiple agents, all giving conflicting and inconsistent information. I was repeatedly asked for the same details, even after already providing proof of purchase and my Beauty Card information.
The refund process has been unnecessarily complicated and drawn out for over a month. Despite everything being verified, they are still insisting I go into a store to process a refund, which is completely impractical. I’ve made it clear I don’t have time to attend in person, but no reasonable alternative has been offered, only store visits or refunding as points, which I do not trust.
This whole experience has caused a significant amount of stress, especially while travelling, and it feels like there is no accountability or proper coordination within their team. And until now, there’s no proper resolution offered.
Overall, poor product, poor communication, and an extremely frustrating refund process. I would not recommend Superdrug Mobile to anyone.
28 mars 2026
Avis spontané
Réponse de Superdrug Mobile
Hi there,
Thanks for taking time to leave a review, I’m sorry to hear you’re not happy with our service.
I’ve looked into this and I can see we’ve been speaking with you regarding your account. We offered a refund in points so that you don't have to visit the store, which you declined.
If you change your mind we’d love to help; just email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com.
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
Dee Slade
I couldn’t get my head round updating my payment method. I was getting frustrated with myself so I went into chat and Michael was my assistant. Nothing was too much bother for him. He really really helped me and was very patient. Please give Michael a reward. Many thanks.Dee
1 mai 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Dee,
Thank you so much for taking the time to let us know how helpful you found Michael. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Carmen
The Superdrug Mobile Customer Care Team
Superdrug Mobile phone…
I have been with Superdrug Mobile phone service for a couple of months now and have had no problems. The changeover was so easy, and I am so pleased I made the change.
28 avril 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Pamela,
Thank you so much for taking the time to leave this lovely feedback!
I am happy to hear that you have been satisfied with the Superdrug Mobile service and you have had no problems at all since you joined us! Your feedback is much appreciated!
We are always here to help, so please connect with us if you ever need anything.
I hope you have a great day!
Marta
The Superdrug Mobile Customer Care Team
Had problems with my account since the…
Had problems with my account since the 12th April. It has now being resolved.
Thank you
12 avril 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Petra,
Thank you so much for taking the time to let us know how helpful you found our customer care team, I'm glad your account issues have been resolved. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Superdrug mobile
Love Superdrug mobile, good price & total network coverage.
21 avril 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Karen,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Didn't get the Superdrug VIP status as…
Didn't get the Superdrug VIP status as advertised.
Customer service kept fobbing me off for 6 weeks and now just full on ignoring me.
21 avril 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Terri,
Thank you for taking the time to leave us a review. I'm really sorry to hear about what's happened with your VIP status and I'd love to get this investigated further.
Could you please get in touch with us at help@superdrugmobile.com with as much information as possible about what happened and include the reference 5179831?
Warm regards,
Mateusz
The Superdrug Mobile Team
I had to leave the address I was living…
I had to leave the address I was living at(relationship break down). The Superdrug SIM card I was lost somewhere (along with lots of other things of mine) Anyway, I got a New place and because I needed to be online straight away, I bought another Superdrug SIM card. I was told by Superdrug chat, that I couldn't transfer one Superdrug mobile number to another (ie PAC). So I topped up the New new SIM card and ordered a replacement for the original. Superdrug cancelled the new SIM card and sent me a replacement for that. After about 4 weeks of trying and about £80 in various different Sim cards and top ups(3, Lebara, Lyca) I got both cards, but the one associated with this Email address keeps on saying Whoops something went wrong server error. I was told it was because I requested a PAC code and Superdrug thought I was leaving. This card has always been a router I wouldn't request a PAC code. When it works it's good and good value, but the complete fiasco I been put through. And if it didn't work well otherwise it would be one
9 février 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Graham,
Thanks for bringing this to our attention.
I'm really sorry to hear about what happened and I'd love to help get this investigated further for you. Please get back in touch with us by email at help@superdrugmobile.com and be sure to include the reference 5171975.
Many thanks,
Mateusz
The Superdrug Mobile Team
Marta knows how good she is
Marta knows how good she is, don't let her go. She helped me within the span of 5 minutes. Give her a rise.
12 avril 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Kacper,
I'm delighted to hear that you've enjoyed your time with our team today! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to Marta! I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz
The Superdrug Mobile Team
Fast, reliable service at a great price
Have been with superdrug mobile for close to a year now, after dumping EE.
Have had no issues, connection is reliable and fast, can use London underground WiFi and have roaming in Europe, roll over data and no long tied in contract.
Great price and opportunity to reduce cost through referrals
7 avril 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Ian,
I'm delighted to hear that you've been enjoying our services! Thanks for taking the time to leave such a kind review and I've now passed this on to our team internally. I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz
The Superdrug Mobile Team
Have been using superdrug since November 2025…
Have been using superdrug since November 2025 .. very frustrating no network, no Internet I miss a lot of important phone calls and emails, tried the number that is provided for customer service but is invalid so frustrating.. I have to change urgently... I so disappointed ☹️.
31 mars 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Masego,
Thank you for leaving this review and bringing this to my attention. Could you please email us at help@superdrugmobile.com with as much information as possible?
I’d like to investigate this and get it resolved for you. Can you also include the reference number 5146350?
Thank you,
Joshua
Superdrug Customer Care Team
The experience is amazing
The experience is amazing, the way it's set up, and ive not had a problem with it, and the shop staff was very professional and helpful, I would recommend the sim card to my friends and family, very grateful.
17 mars 2026
Avis spontané
Réponse de Superdrug Mobile
Hey Wendy,
Thank you so much for leaving such a nice review. We're so glad to hear that our staff have been able to assist you with this and make it easy for you, thank you for choosing Superdrug Mobile!
Thanks, and have an amazing day.
Kara
The Superdrug Mobile Customer Care Team
Login
I have been trying to login to my account & won't let me sign in. Can't reset password. Can in main site. No reply from email sent 4 days ago. Had new phone but now can't make calls. Wanted to try to set up new SIM to see if it works. Can't stop auto renew on payment . Will close account once I can turn off auto payments which I can't get to because it won't let me login
Update now sorted had to download edge which sorted out the problem of Logging in.
10 mars 2026
Avis spontané
Réponse de Superdrug Mobile
Hello Mr F,
Thank you for taking the time to leave a review.
I’m sorry to hear you were not able to log in to your Mobile account, and I am glad that the issue has been resolved by downloading the browser.
I am so sorry that you are not able to make calls with your new phone. I would love to help you with this!
Please kindly check the settings on your new phone to make sure the SIM works correctly. Please follow the link below to see how to check your phone settings and update them on your new device:
https://help.superdrugmobile.com/en/articles/1778281-using-mobile-data-on-superdrug-mobile
We would love to look into getting any issues resolved for you and restoring your faith in Superdrug Mobile.
So we can help you further, please get in touch with us with your Mobile account and your device details by live chat or email, and quote reference 5125577. You can find all the details on how to contact us here:
https://help.superdrugmobile.com/en/articles/1778310-how-do-i-contact-superdrug-mobile
Kind regards,
Marta
Superdrug Mobile Customer Care Team
Sim cards cannot be activated
The activation process is broken, and from communication with support I got impression that they aware of it but doesn't care and keeps selling useless cards
18 février 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Aleksei,
Thank you for taking the time to leave us a review and I'm really sorry to hear about the experience you've had with our activation process.
Could you please get in touch with us at help@superdrugmobile.com with as much information as possible about what happened and include the reference 5095222? I'd love to help investigate this further for you so we can look into what happened.
Warm regards,
Mateusz
The Superdrug Mobile Team
Easy to set up and keep original phone…
Easy to set up and keep original phone number. Signal great, no problem with service. Excellent value for money, automatic renewal each month. I would definitely recommend.
17 février 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Mandy,
Thank you so much for taking the time to let us know how helpful you found our service.
We are always here to help, so please don't hesitate to pop back in touch if you ever need assistance.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi Qa,
Thank you for taking the time to leave us a review and I'm so sorry to hear about the experience you've had with your connection.
Could you please get in touch with us at help@superdrugmobile.com with as much information as possible about what happened and include the reference 5092665?
I'd love to help investigate this further to see what happened and if there's anything we can do to help.
Warm regards,
Mateusz
The Superdrug Mobile Team
I’ve had nothing but great service home…
I’ve had nothing but great service home and abroad for such a reasonable amount of money.
Thanks
10 février 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Paula,
I'm delighted to hear that you're enjoying your time with us! Thank you for taking the time to leave such a kind review and I'll be sure to pass it on to our team.
Sending you my warmest regards!
Many thanks,
Mateusz
The Superdrug Mobile Team
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