Surprise Adventure Avis 

325
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

“You can’t buy memories” they say. No, but you can help make them! A perfect gift for a couple swamped by the current all work, no play, economic climate, leaving little time for fun. This nicely ma... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

My product arrived, and its perfectly fine. It looks like a lovely gift actually - however, I no longer need it and I have been trying to action a return/refund all week. Their customer service is awf... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was looking for something a little different for my dear wife and I to try and came across Surprise Adventure on Instagram and thought, yeh why not let’s give it a go. Ordered and it arrived promptl... Voir plus

Noté 1 sur 5 étoiles

My £70 order still hasn't arrived despite multiple emails to try and sort. Was assured that order was dispatched after 1 working day - but never received the dispatch email to say this until I... Voir plus

À propos de l'entreprise

  1. Librairie
  2. Boutique de cadeaux
  3. Magasin d'articles de loisirs
  4. Magasin de jeux

Écrit par l'entreprise

Peel off surprise adventures for every occasion! Please contact us directly on support@surpriseadventure.co.uk if you have any questions, and we will be more than happy to help


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

325 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(325)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Got more and more adventures…

I initially ordered the couple and date adventure books and I really liked the concept and so I decided to order the family adventure book as well. However, I received the book damaged on delivery and I reached out to the team at surprise adventure and they responded to me very quickly. I want to thank them for sending me a new adventure book and for dealing with this matter so quickly. Connie Baldwin was so understanding and made sure that I received my new book on time. Thank you for your impeccable customer support and for these fun adventures you are offering to people.

24 juin 2024
Avis spontané
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Réponse de Surprise Adventure

We have passed this message onto Connie, a very hardworking member of our team who certainly goes above and beyond to keep customers happy! So thank you Andreea for taking time out of your busy day to let us know about this. This will be fed into her appraisal :) and used as a great example for the rest of the team!

Noté 5 sur 5 étoiles

This is an absolute brilliant idea to…

This is an absolute brilliant idea to put the fun back into dating. With variety ideas to suit every budget. This is the modern day photo album to make incredible memory for every couple.

18 juin 2024
Avis spontané
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Réponse de Surprise Adventure

Thank you so much for taking time out of your day to leave such a kind message! We are so happy that you feel this way and are so excited for you to make lovely memories with your nearest and dearest!

Noté 4 sur 5 étoiles

Great for motivation to do things on your own.

My therapist told me I had to make time for myself each day. This personal adventure book is a fun way to do this. It's like little suprise quests that I have to do.
You do get some free extra adventures when you get a bundle. But sadly no extra blank boxes/pages to put them on. So I had to get some black card and tape them into the book myself.

17 juin 2024
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Réponse de Surprise Adventure

Hi, We are so happy to hear it! We are so excited for you to make time for yourself each day and are pleased that you entrusted us with this journey :) Great qu! There are pages towards the back of the book called 'roulette style extras'. They can be used for extra activities or for extra photos :) Best Wishes, Surprise Adventure

Noté 2 sur 5 étoiles

Boring.

Boring.
I bought this for the wife. Most of the 'adventures' are playing board games 😴
There's fundraising and donating blood.
Nothing exciting, think it must be for couples over 65 😴😴

11 juin 2024
Avis spontané
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Réponse de Surprise Adventure

Couples over 65 are still couples Rob :) We are happy to increase joy at any age. The best relationships are long lasting :)

Noté 5 sur 5 étoiles

Bought this book for daughters…

Bought this book for daughters anniversary… worth the money

21 avril 2024
Avis spontané
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Réponse de Surprise Adventure

So happy to hear this Sandra! Thank you for taking time out of your day to leave such positive feedback. Enjoy your surprise adventures!

Noté 5 sur 5 étoiles

Creativity at its best

I was looking for something a little different for my dear wife and I to try and came across Surprise Adventure on Instagram and thought, yeh why not let’s give it a go. Ordered and it arrived promptly with no hassle at all and being an online skeptic, I was pleasantly reassured and after flicking through a few pages, what a brilliant idea and concept! Well done guys, you’ve really nailed it 10/10

2 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfect for a fun spontaneous date…

Perfect for a fun spontaneous date night and day! Fast shipping and a lovely company

10 avril 2024
Avis spontané
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Réponse de Surprise Adventure

Hi Chloe! Thank you for taking time out of your busy day to leave us a lovely review! We work around the clock to provide the best products and services that we can to people, so this really does mean the world to us.

Noté 2 sur 5 étoiles

Return process is not easy

Return process is not easy, need to reach out their support and they kind of push for not returning. And after returning it, i haven't heard back from them and neither have recieved my refund. I followed up with them but haven't got any reply. And its been over a month now.

16 février 2024
Avis spontané
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Réponse de Surprise Adventure

Hi Nikita,

We simply offered you another for free, as this can increase the majority of peoples satisfaction with the item.

We processed your refund within 1-2 business days of receiving the item.

Best Wishes,
Surprise Adventure

Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service! the item itself looks nice but im newly single and explained i wanted it to be returned. I was offered the option of buying another for half the price. why would i want 2 if i dont even want the original! took 3 messages to get the returns address and i still dont think its been dealt it
An addition after the review has been commented on. Why on earth would I want ANOTHER item directed at couples and dates as a newly single person. Shouldn't have to jump through hoops to get a refund

EDIT: went through paypal to get a result. was told they would send another. It never arrived and its been over a month!

17 février 2024
Avis spontané
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Réponse de Surprise Adventure

Hi Sophie,

Thanks for reaching out.

This is not the standard process. We always offer the second one for free; Please double check your email from us.

We were telling you the RRP, not asking for money.

We were making the offer on any of our products Sophie; They are not all couples oriented.

Thanks!
Have a great day!

Surprise Adventure :)

Noté 5 sur 5 étoiles

Activities, Fun and a lifetime of memories

I bought these as we like to be adventurous, try new things and challenge ourselves. We have that many ideas we never know which one to choose so these book have really helped and as an added bonus the books becomes a photo album as you fill them with pictures and comments.

25 mars 2024
Avis spontané
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Réponse de Surprise Adventure

Thanks Chelsea! Really happy to hear it!

Thanks for taking the time to share this feedback. We really hope that you enjoy your experiences facilitated by our books!

Have a lovely day,

Best Wishes
Surprise Adventure

Noté 1 sur 5 étoiles

Awful experience

Awful experience. I ordered the date night book which arrived broken and unusable. I raised this with the company who said I could get a refund or a new book. When I requested a refund they went silent and basically ghosted me. I had to dispute the transaction with my bank in order to get my money back! Not worth buying!

6 février 2024
Avis spontané
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Réponse de Surprise Adventure

Hi Ella,

We do not ghost customers.

We think you might need to check your junk mail for our emails.

We always respond asking how we can increase your satisfaction with the item(s) and then we give you exclusive deals.

We always replace damaged books after having received a photo, so this just does not sound right at all.

Is there a reason as to why you did not buy through PayPal? They are brilliant in situations like this.

But we do think you need to check your inbox for our responses, because this cannot be correct.

Best Wishes,
Surprise Adventure!

Noté 5 sur 5 étoiles

A fantastic company!

Really lovely company. My item arrived with the inserts upside down, when I messaged to ask for a new one they replied promptly, apologised and sent out a new copy immediately. I’m very pleased with the couples adventures book and it was packaged very well. Thank you so much!

14 février 2024
Avis spontané
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Réponse de Surprise Adventure

Surprise Adventure is all about providing people with a lovely experience and a book full of surprise ideas to reconnect with loved ones and show them how much you care and enjoy spending time with them.

We are so pleased that in this case it has been successful for you!

Best Wishes,
Surprise Adventure

Noté 5 sur 5 étoiles

Came across an ad on social media.

Came across an ad on social media.. read the reviews & ordered the “couple version”.. me & my hubby needed something to spark up the relationship, this just fits the bill. I gifted it to my hubby. He loved the idea.
It arrived in time. Packaged well. Can’t wait to create more memories. Definitely recommend this to anyone ,for family’s couples or just some fun, & to do things spontaneous. Order yours & make memories. Great gift idea too 👌🏽

24 février 2024
Avis spontané
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Réponse de Surprise Adventure

Taking the time to write such a lovely message about our brand is one of the kindest things that you could have done, so thank you Joty! Really appreciate it, and we are are so excited for you both!

Noté 5 sur 5 étoiles

Fast delivery

My parcel was delivered quickly and I am happy with my books that I got.

22 février 2024
Avis spontané
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Réponse de Surprise Adventure

Music to our ears! We work all around the clock to ensure that our customers get the best products and services that we can possible provide! Thank you for taking the time to share such a wonderful review with us :)

Noté 5 sur 5 étoiles

Quick and easy to order and delivered…

Quick and easy to order and delivered fast my husband was very happy and it has some great ideas

10 février 2024
Avis spontané
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Réponse de Surprise Adventure

We are so happy to hear that your husband was so pleased with the gift! We are so excited for you both! :)

Noté 5 sur 5 étoiles

Amazing quality, perfect gift!!!

I decided on this product as a valentines gift for my partner. I thought it would be a great idea to have some fun adventures together. Product arrived in a flash and I was not disappointed, my partner loved the gift and we can’t wait to start our book of adventures together. Quality amazing would highly recommend this product. I will be purchasing more from the company!!!

12 février 2024
Avis spontané
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Réponse de Surprise Adventure

Lydia, you have put a smile on all of our faces here at Surprise Adventure, so thank you for that! Your words are so kind, and the exact service that we aim to provide for people! Wishing you all the best :)

Noté 1 sur 5 étoiles

Horrendous service still haven't…

Horrendous service still haven't received the parcel ,this was meant to arrive for a valentines birthday,still not arrived ,tried contacting them and still just get a silly generated email will not buy from them again ,still no product

22 février 2024
Avis spontané
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Réponse de Surprise Adventure

Hi Chrissie!

The emails that we have sent you are explaining when the item would have been dispatched and have offered to send you tracking numbers and a shipping label in addition to you getting this info in an automated reply.

Please do email us directly (instead of through Trustpilot) to reply saying that you would like this looked into and the team will send you another one out for free :) This way we can efficiently work on solving the issue at hand!

Best Wishes,
Surprise Adventure

Noté 5 sur 5 étoiles

Love it !

This book is great. Filled to the brim with inspiring ideas to find fun in your everyday. I bought the couples edition for my Husband and we love it. It's so easy to use and our calendar is filling up with new ideas.

14 février 2024
Avis spontané
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Réponse de Surprise Adventure

Filling the book to the brim sounds like a great idea to us! Really pleased to hear that this is the value that you are getting from the item :)

Noté 5 sur 5 étoiles

Perfect present …

I bought this book for my partner for Valentine’s Day. We have just had a baby and haven’t been able to get time to spend together so I bought the book so it will make sure we do things just us to keep the spark alive. It’s brilliant because if you don’t have much time or money you can choose things that are perfect for that. Who ever thought of this is brilliant. I noticed they also have a family one so will be getting that one too for when the baby is a little bigger. Just saves the stress of trying to figure out what to do on your days together to keep things exciting.

14 février 2024
Avis spontané
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Réponse de Surprise Adventure

keeping the spark alive is what we do best, especially for families and couples with busy lives and a lot of stress! So thank you very much for your feedback :)

Noté 5 sur 5 étoiles

Adventure books highly recommended!

I bought one of these for my brothers family at Christmas and noticed the couples addition. I ordered it for my partner for Valentine’s Day and it didn’t arrive so I contacted customer services and they said it had been delivered. I checked my ring door bell and the postman had put the package in the bin and put a note through the door. Which would have been gross at best but it was bin day so my lovely neighbour put the bin out for me and it was emptied along with my partners valentines present. I contacted customer services Louise and she was amazing. She didn’t make me go though Royal Mail like most companies do she understood and sent another book out. I wasn’t expecting that at all and really appreciate how easy she made that for me. I will definitely be getting more of these as gifts for people and I highly recommend this company as I couldn’t have asked for better customer understanding and service. Thanks Louise and Adventure books.

13 février 2024
Avis spontané
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Réponse de Surprise Adventure

Louise will be so pleased to hear this, so we will let her know that her motivation to go above and beyond for customers to ensure their pleasant experience has been well noted. We really hope that our products can add value to your life and relationships, and appreciate you taking the time out to write this message!

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