Sutton Park Group Avis 

I purchase an Audi a4 from Aaron Patel and I’m very happy with my service. From the moment we walked in we was greeted and shown to the drinks. The car was exactly how it was shown and described. Great service and lovely people!

Renault Dacia Warwick

What a dreadful place to have to deal with.

We purchased a Dacia Jogger Extreme (BV74 FPO) in early November 2024 brand new. Within a couple of weeks it had a few sensor issues and the anti collision kept activating randomly and slamming its brakes on for no reason, we had proof of dashcam to show nothing was around, they booked it in which took nearly 2 months to find a date for the dealership to get it booked in, during this time the RAC plugged it in and found 70 faults and immediately deemed the vehicle not safe for the road, got taken it and sat around for over a week and they just cleared the codes at the garage without even trying to investigate.

They told me they had done things but unfortunately for them they did not unplug my dash cam and it was continuously recording and it proved they did nothing at all.

Got it back for a day and it had to go straight back in for other sensor faults then they told me they’d change the sensors, another 10 days went by and when I went to collect the car back, they admitted they had done nothing again and tried to blame the faulty sensors on the rain, snow, fog ect what a load of rubbish.

Aftersales Jeromy Hughes, and harry there attitudes towards us was terrible, at one point harry swore at me which he denied but I got this on voice record in my pocket.

This place is just horrible to deal with, before you buy the car they’re all over you like a tonne of bricks but as soon as they sell you the car and you leave with the car and then have an issue, they don’t want to know

We had 5 hire cars in the space of not even 3 months because of how many times the car had to keep going back and they did nothing to it to resolve the issues. We had more hire cars than we had the jogger

The car has now been rejected and gone back indefinitely

We have now got a VW

We were looking for a good quality second hand Renault. We went in and Joab Bailey-Cruise looked after us, he listened to our requirements and came back with exactly what we wanted. I felt he looked after us at every stage and that we got a good deal. Very satisfied.

Awful. Difficulty booking new car in for a warranty repair, took a month to get it looked at. A dubious decision then made a very minor issue not covered by warranty, mind boggling, a grands worth of repair estimate and diagnostics charges followed. Never answer the phone, poor customer service. Avoid.

Our experience with Sutton Park Kia, particularly with Casper Harriott, was the worst we've ever had.

We drove three hours to view a car, which was in good condition, but the service was terrible. After placing a deposit on Monday, 3rd February, Casper assured us the car would be ready for collection on Saturday, 8th February. I provided all required documents to the finance company on Tuesday, 4th February, yet Casper repeatedly claimed my information was incorrect—though the finance company refused to disclose any issue. He only followed up properly on the afternoon of 7th February, claiming to have "fixed" the issue, yet we were suddenly unable to collect the car.

1. Poor communication – The dealership failed to follow up promptly despite me completing my part early. I tried multiple times to reach Casper, but he was difficult to contact. When he finally returned my call, he repeatedly insisted I hadn't provided the necessary statements—only to miraculously "fix" the issue on Friday.

2. Lack of transparency – Sutton Park Kia refused to explain how they resolved an issue they supposedly had no access to. We confirmed with the finance company that they should not have been able to intervene, raising serious trust concerns.
Frustrated, we canceled the purchase and got our deposit refunded. Thankfully, we found a much better experience elsewhere.

I do not recommend this dealership. Reviews show a pattern of blaming customers rather than addressing service issues, and their defensive responses to criticism confirm this. Avoid if you value honesty and professionalism.

Having searched for a particular car on the internet we found a top of the range model at Sutton Park. From the initial communication with the Group we were impressed with the prompt and helpful service - even on a Sunday night. The next day we had longer conversations with Aaron and we agreed a fair price for the car taking into account our previous car as a part-exchange. The actual exchange and purchase was very smooth and seamless and was easy and painless for us.
We felt the Aaron actually cared about us and our purchase and we felt we were dealing with a great family run business. We received a call the day after delivery to ask if we had any questions and to ensure we were happy. Such great and friendly service!

The actual car exceeded our expectations and we are exceedingly happy with it. I would have no hesitations giving Aaron a 5 star rating.

I am very pleased with the service that i have from all staff all very friendly people I had a problem with my car & the terms in the garage found my problem & the lady the name Emma all ways very friendly happy to help with anything you have got & it is nice to see a happy friendly face when you come tin to the car dealer

as with many previous contributors, Sutton Park would be better moving into a new field of work, as car sales and servicing is clearily not their thing

On the first year of servicing, the rear brakes where not inspected due to rear brakes where not visible due to the rear brake drums. The same happened the second and third service. Upon inspecting and servicing the car in January in the second year i received a report in the May of the same year that one of the front tyres required replacing due to low tread.

tried contacting Tamworth branch last Wednesday was promised a call back- Monday still no response tried again, Even rang Dacia head office- they couldn't get through either - they sent emails to Tamworth to two managers- still no response - Would I rate this garage no I wouldn't

I recently purchased a car and had a small problem getting my RAC cover. However Kaleem and his team were able to sort it which lead to a successful outcome. Excellent after sales service and the experience from purchase of the car I would rate as five star.

Today we picked up a Dacia Duster to replace my wife's Citroen C3 from the Warwick Dacia agent.
The whole experience of purchasing the vehicle was first rate from getting a trade in price on her vehicle to completing paperwork & collecting the car.
Dan, the salesman we dealt with, was fantastic, nothing was to much trouble for him and he made the whole experience easy and enjoyable. Whilst we have only had the vehicle for a few hours I am impressed with it & would recommend anyone thinking of buying one to go to Warwick & see Dan

At my age (70) I have had numerous dealings with car dealers - my recent visit to the Renault Warwick showroom was, by far, the BEST experience I have ever had. Gavin went out of his way so as to ensure that I was totally happy with the outcome - cars are expensive items yet I am sure I received a fair deal, so what more could I ask for! Pity I had not tried them before,

Very friendly & helpful staff, Mohammed in particular was courteous and went out of his way to make sure collecting my new car went without a hitch , no problem recommending Stourbridge Renault, thankyou Mohammed.

I have had a fantastic experience from start to finish with Matt Coello at Sutton Park Burton. Matt explained everything clearly, wasn't pushy, very paitent and so helpful. He kept me informed via email or calls the progress of my order of a Dacia Jogger. Never owned a brand new car but Matt made it a wonderful/exciting experience for me. He even phoned a few days after I had it to see how I was getting on with the car. Truly a pleasant experience because of Matt. Highly recommend the company and of course Matt.

Stay away!

I know a few people now who have had a car off the dealership.

And honestly, do not trust this dealership, they do not car about the customer, only your money, and once your out the door, they don't car.

And everyone i know has an issue with the cars they provide.

Do yourself a favour and don't make the same mistake I did and purchase a car from them, stay away!

I left review over 2 weeks ago about appalling customer service. Owner stated Customer Manager would contact me. As Of today 22/11/2024 and like my experience previously Customer Service Manger has not contacted me. This is the level of Customer Service you get from Perry Barr. Included my complaint to Salesman Joab in his 1 year follow up email. He couldn't be bothered to reply either.

Faulty new car as 1st day customer service to get money back minus 10 big waste of company worst company to deal with brand new captur facelift faulty and they can't get spares maybe end of December if lucky,

Terrible experience. My friend and I were treated like we were just two women that didn’t know a thing about cars or budgeting by Tim, despite having a budget of £300+ per month which was more than enough for the type of car we were looking at and we’ve worked in finance before so we’re more than aware of how “the little slidy things” on the internet work. Tim wasn’t interested in discussing any options with us as we didn’t want the car today and essentially just acted like he wanted us to leave. This isn’t very good brand representation and I would prefer to drive a dustcart than have Tim sell me a car.

Absolutely frustrated with this company. After 3 weeks still waiting for the second key to our purchase A Bronze Jaguar. Every time they give a different excuse, the most frustrating is we will send by tracking, you will get the tracking number NOTHING! Im also emailing no reply! Adam!! Also have you sent reg documents to dvla change of keeper, wife wants to put on personal plate. It dosnt take 3 weeks, please communicate! Smileys

I have used other Kia dealers in the past and Sutton Park have been much easier to deal with and more helpful