Sutton Park Group Avis 

I part exchanged my car at Sutton Park Kia. Ethan Bailey- Cruise was on hand to help me find the car I was looking for...
The car I purchased needed a few jobs doing to the bodywork and Ethan made sure everything was done smoothly. He went out of his way to get all the jobs done to a high standard. Ethan even let me use his works car so that I didnt have a small courstey car due to work commitments. He truly is a great salesman I'd definitely recommend booking Ethan to help you look for a car... AA+

Thomas Morgan was brilliant very helpful and patient not pushy highly recommend

Purchased an immaculate vehicle from the Warwick Renault garage and from start to finish, my customer journey cannot be faulted.

I first made contact with the group last week, and though I opted to collect the car this week, the purchase was completed within a couple days of my initial contact.

Gavin King was the sales executive who took onus of this sale and I could not have asked for anyone better.

He was honest, clear, professional, not forceful, knowledgeable and most importantly, he was an all round good guy and you could tell that a mile off.

Gavin is a credit to the company and I have no doubt the courtesy he extended to me and my family will be the same he extends to you and yours or you alone.

Thanks for everything Gavin.

Ordered a Kia Sportage on October for delivery in January and was told I would be regularly updated starting with a date on which the car would go into production. But now, in late January I have not received any news, except that there is no news and, except for one occasion, only when I have contacted the dealership. Even now, I don't think it has been scheduled for production.

So I have cancelled the order and guess what, even that has not been acknowledged.

I may as well not have bothered. Bye-bye Kia

Great from start to finish Matthew at Reno, Sutton Park. Burton was amazing with us, he was extremely helpful and very friendly he made his feel comfortable and like nothing was too much of an issue. I had a great great experience and I’m loving my new car. Matthew thanks again. 👍

Matt in Burton made the sale painless and went over and above to give a good deal, Even when the little issue of an alloy refurb wasnt up to standard, no problem, pop it back when you can and we'll have another go! Just waiting on my service history to turn up now.

I had a problem with my Dacia Duster key fob and there were issues with the activation code for my new key. But Lee, the service manager at Sutton Park Stourbridge, came up with an alternative solution and solved the problem for me.
Excellent service - Thanks Lee

very good service and very helpful the best car dealer
i have delt with Well done I think the dealers name was
mow

Great company Sutton park motors made you feel welcome and very trust worthy the sales executive (Dan Clarke) was very helpful and went through every detail, great commutation from start to finish within getting the car, keeps you updated and always happy to answer emails or any questions you have.
Would highly recommend the dealership 5 star rating

Fantastic team all pulling together to make my purchase of a new Captur techno 145 hybrid a pleasant experience. From initial contact through CarWow to test drive, amazing deal, paperwork and handover the team performed miracles getting car several weeks before the anticipated delivery date. 5***** all round.

This is about the 5th Dacia I've purchase couldnt fault them The sales gent (Steven Bradbury) I would give him 5 stars he talked us through everything and was very patience with us if we asked to explain anything again he kept us well informed on the process and couldn't do enough to help us.Thank you Steven once again

I was assisted in my purchase of my new Dacia Duster by Steve at the Tamworth branch. He was very professional and courteous and was a pleasure to deal with him. On collection he explained everything and made sure I was comfortable with the controls. This was my first time with Sutton group but it won't be my last. Worth 5 stars. Thank you

Excellent customer service at Sutton Park Warwick. Ordered the new Clio and got a fantastic deal! Dan and Gavin were amazing; so friendly and eager to go out of their way to support their customers. I’m in love with my car, thank you so much!!

Ordered a New Kia Picanto GTLine on the 1st July and car was delivered the 8th September

Aaron kept me advised throughout with regular updates first class service

Thanks for a very easy new car journey

This was the first time we'd ever bought a car online from only photos and a description.

[We had been forced the buy a new car because our original car (which was brilliant btw - sailed through MOTs, had never caused us any trouble in the 8 years that we'd had it and had really low milege) was too old to be ULEZ compliant and we live within the M25.]

We looked at all the car selling sites, and read countless reviews, but found exactly what we were looking for on Carwow.

Carwow put us in touch with the Sutton Park Group and we dealt with the lovely James Blundell.

James was extremely helpful and understanding. He completely understood how nervous we were, buying a car that we hadn't test driven (Burton-on-Trent is quite a distance from us), and was very patient and reassuring.

Sutton Park Group were happy to take our original car as part exchange and we think they gave us a fair deal.

The purchase went through without a hitch and James arranged for the new car to be delivered and our old car to be collected on the date we asked for.
The driver (John) that James sent was lovely too and arrived exactly when he said he would.

We have absolutely no reservation in recommending the Sutton Park Group and Carwow. The car we bought is exactly as describe - no hidden problems or nasty surprises and the service we received was excellent! Our experience was definitely a 5 star one 👌

We have been buying cars and having services, mot’s etc done at this branch for many years, the service we receive from all the staff but especially Stuart and Debs is always exceptional! We recently had a small query and it was discussed and resolved within 15 minutes. Cannot praise Debs enough for her assistance in this matter.
Looking at some of the reviews I honestly think they have the wrong Debs or they were being a little malicious because the outcome was not why they wanted it to be.
Keep up the good work and see you soon.

I was appalled by my treatment at this dealership. Couldn’t be nicer when trying to sell you a car, but be warned after that everything changes.

I got a new Kia Niro EV earlier this year via a lease deal through Lex. Sutton Park were the supplying dealer.

They knowingly put a new car on the road, whilst aware of a known fault called "Zombie Mode" which renders the car useless, undriveable becase while it turns on it can't be put into drive.

I inviestigated the problem and there was no fix, so this dealer supplier a can that, if it were to present this fault, couldn't be fixed at that time because Kia were working on an update. This fault was also on the EV6 & had been a problem for over a year. Check out You Tube to see over what period exactly.

So because I'd been stranded a few times, once 40 miles from home late a night in the freezing cold, I rejected the car as being unfit for purpose.

Sutton Park requested that I returned the car to my local Kia dealership & Kia themselves monitored this, while ignoring all my attempts to contact them.

They gave me a couple of days to return the car and also find myself a replacement car because they were looking to cancel the deal not help me out because of their incompetance and willingness to put faulty cars on the road.

Because of the situation with vehicle availablity I had no option but to buy another car outright as there was no stock & Sutton Park wouldn't offer me a replacement vehicle or a loaner. In fact on raising this question they just skipped over it.

So I had to get £30k together and buy a car & of course as soon as I did this the used market for EV's started to suffer, so I'm now many £1,000's out of pocket in a relatively short time.

It seems that the car went to the only Kia owned dealership in the UK, sat there for sale for some time and then sold for almost the price of a new car, so no great loss for them.

So I was shafted by this stealership & am now in a very negative situation with the value of my replacement car.

They wouldn't even pay for my time, or my train ticket back from my local dealership. Nor did they cover the expense of me travelling nearly 100 miles by train then taxi to buy my replacement.

So while the motor industry is changing, ie the cars are more like computers on wheels the stealerships like Sutton Park are still behaving like back street car traders.

My advice; do not use this company, they just want your money.

The sales team I couldn’t fault but the service side is run by an absolute idiot, think she’s called Deb or Debbie and really shouldn’t deal face to face with people. My car was in for a speedometer check and whilst their money went missing out of my car. She basically called me a liar and said none of her staff would steal. Well I beg to differ. The whole service experience for the last 6 months or so has been poor. They say you need things doing when you don’t and when you do snd they are covered in warranty they won’t do them. Steer clear