Sutton Park Group Avis 

Absolutely fantastic service from Aaron. Made the process as easy as it could be felt like he was a good friend of mine every time we communicated. Exactly what you need when buying a car. My lady is over the moon with her new vehicle. Would highly recommend.

I purchased a car after taking my old car in for service. The salesman was charming but after talking a good talk and convincing me that the car he was trying to sell me would meet my needs it quickly became clear that that was not the case.
I already wasn’t happy regarding the extras that had ben added on at inflated cost (Driveway pack-mats, full tank of petrol) and the delivery fee which was explained as being a part of the (RRP) cost of the car that can’t be taken off even if you didn’t order the car. The first thing I noticed was that the rear number plate was damaged. I contacted the salesperson who said they could book it in. I then noticed that the parking sensors weren't working and the air conditioning can't be turned off. The salesperson said I would need to book this in myself which was fine but then informed me that and I quote "Air condition wise will always stay on but if turned off just ventilates the cabin with running air."
Given that one of the reasons that I wanted to change my car and my must haves on my car which were:
1. It needs to be economical. 2. Parking sensors (front and back) 3. I would prefer keyless entry (Amongst other things)
I compromised on point 2 in that the parking sensors were only rear and given that it was a smaller car it wouldn't matter so much. Point 3 I compromised as this car had been built to my spec and I accepted that.
The car is either hot or cold with the way the air-conditioning works and others have commented on it even though the aicon is off.
Another major issue I had after speaking to the service team was that the car had locked and alarm had enabled when I pressed the lock button on the centre console. And the cleaning fluid was dispensed then you had to pull the stick back several times to clear it from the screen. I was then told that the next appointment wasn't for 3 weeks even though I was concerned there may be an electrical fault.
I was the first person to arrive on the day as I arrived before 8. I called after 13:00 to be told the car wasn’t ready. They called after 3 to tell me there were no parking sensors…so it took them 7hours to figure it out…or rather they had left the car there and started on it when I called just like theist time I left my car for service and drive past 3x during the day to find my car in the same place despite dropping toff at 8am. The service staff although well meaning attempted to mansplain how to use windscreen wipers which I was extremely irritated about and to essentially say that I must have pressed the key and that’s how the car locked and alarmed with me in it. I had a a kia previously and the windscreen wipers did not work in the same manner. You shouldn’t be able to obscure your vision without it clearing automatically as it’s dangerous.
After telling me to book in for the “issue” with the parking sensors the salespersons response was “I sent you the specs”- Which I had to ask for. Parking system (Including cameras) would imply sensors and clearly he thought so too theorise he would have said “there are none”
When I asked to speak to the manager and specifically said I did not want to speak to the salesperson who had sold me the car. Then of course the salesperson rings me back and not the sales manager who was conveniently in a 2 hour meeting. They offered to fit parking sensors but for me the trust is gone so I said I would think about it. A bereavement has forced me to pause pursuing the matter but 2 weeks have passed and still no contact from the sales manager. I’ve called several times and been told he’s busy or he’s not in so there’s been no resolution.
Another thing I wasn’t happy about was when I went to cancel my service plan for my previous car I was told that they don’t deal with the provider EMAC any more so I would have to cancel myself. I then get paperwork through for my new car and the provider is EMAC so I very likely could have transferred the policy rather than cancelling.
The whole experience has been less than favourable and I would rather travel for miles to get a car from another dealership than visit this one again as much as I like KIA’s and the location is convenient for me.

Just bought a Suzuki Vitara from Sutton Park Group in Tamworth. We were extremely happy with the service there, especially from our sales guy Steven Bradbury. Very knowledgeable and efficient (and patient!) Would definitely recommend.

Never again!! Very dissatisfied with the service department. No communication regarding progress of our service and MOT. Car not returned until the following day and no solution offered. Further travel expenses incurred. Total disregard for customer satisfaction. Two services have now resulted in complaints to Renault UK.

Bought a kia ceed from Sutton Coldfield branch, salesman was Andrew, was very attentive to myself and my husband, when we were asking questions about the car, took it on a test drive, had a bad experience at Acorn buying my last kia, and Andrew brought my faith back into buying another kia, from sales to pick up everything ran smoothly, thank you Andrew will definitely be buying from you again, 5*

Great experience buying our new Renault Zoe with Gavin King’s help at Sutton Park Warwick Renault! Very professional and helpful. Kept us well informed after ordering until it arrived. Would happily buy our next car with Gavin’s help.

Top marks to Jake at Tamworth! He wasn't pushy like other places I'd been to. The process was very straight forward and I got my new car 2 days after signing the paperwork.

Purchased Renault Clio.

Nad at the Stourbridge branch went above and beyond to make me feel assured and comfortable. No “ pushy” sales banter. He was polite and friendly. He is an asset to your company.

Deborah Lavender-Powell

Excellent Customer Service from Naweed Hussain at the Sutton Park Stourbridge showroom. Extremely knowledgeable, friendly and courteous service from Naweed. Really pleased with the way the part exchange was handled by him. Would highly recommend him. Roy S.

I went to view a car in Sutton Coldfield, on arrival the sales man (Andrew) was rude and disrespectful. He was dismissive and saying it's pointless taking the car out for a drive because the garage werent going to fix the issues with the car that were obviously on display and werent on the advert. As I explained he was assuming and I hadn't suggested anything of the sort. He then said it wasnt worth his while. My daughter and I were nothing but polite and positive, we then said would there be any wriggle room on the proce considering all the wheels were scuffed, wheel arch was rusting and paint bubbling on door... he replied no and it's not worth his time even taking us out in the car... this might not sound awful, bit his attitude generally was awful. Worst thing is we still were thinking we could buy and get the car fixed bit he was so rude we just had to leave ..

Gavin King was an excellent sales advisor. Very friendly but polite and professional.

Took Duster to Stourbridge having had first service cancelled (after driving to garage). Offered free car wash. Said OK. Asked to make sure book stamped. Reported fault. Car missing at 50 mph. Picked car up. Not washed. Book not stamped. Lovely video. Paid extra for diagnostics. Shame they never had time to take car for test drive. Still misses. Makes you wonder what they did for the money. Had call from customer services asking why the negative feedback. Offered the free car wash that they hadnt done. Called taking the p*ss

Purchased a mg zs from Sutton Park Group Coventry on 26/07/2020,when it was delivered on that day noticed stone dent in bonnet and large scratch on back bumper the inside of the vehicle was a disgrace dog hairs in rear of car and boot rear wheel well large amount of dog biscuits on driving the vehicle bad juddering on brake pedal and steering called a paintwork company to get a quote for the damage then reported to COVENTRY they agreed to pay for work on paintwork.I then took the car to local tyre company to check front wheels they found balancing was way out 60 grams one side and 65 the other this inproved the judder but did not eliminate it obtained prices to correct the judder garage checked and reported all discs and pads to be changed.Price was £787.95 for genuine parts to uphold the guarantee required by MG motors or cheaper parts would be £465.42,reported this to Coventry they stated you do not have to fit genuine parts which is not as far as MG STATE IN THERE GUARANTEE so they would not pay for genuine parts i had to pay the difference this car was supposed to have had a 199 point check before it left Coventry this person kaleem khan is not to be trusted avoid this group at all cost.

My Sales Executive Andy Docker is a legend. From my initial enquiry through to handing over my new car, he could not have been more helpful. Although it took 17 weeks from order to delivery, Andy kept me informed at every stage. I'm really pleased with my new car and recommend Sutton Park Coventry and Andy in particular.
One very happy customer.

Brought a used Renault Kadjar from Sutton Park, Tamworth. Purchased an extended warranty along with the vehicle, but did not receive the softcopy or hardcopy of the warranty so far. As a customer I would expect to receive goods or services when a full payment is made. I am looking forward to receive warranty.

This is our second car purchased by Dacia at Sutton park and the service was every bit as good as our first visit.
There are no pushy salesman it’s relaxed and friendly welcoming atmosphere .The purchase was easy and a pleasant experience the staff work to a high standard of care nothing is to much trouble they are helpful and professional you don’t feel rushed it’s a fantastic place to buy a new or used car and would highly recommend them to anyone thinking about buying a car we are very happy with our car and would not hesitate to go back to Dacia Sutton park .
Well done everyone at Sutton park but especially Gavin your a star thank you so much for all your help.
J&S Marsh

I am a repeat customer of Sutton Park Kia. This is the 3rd car I've brought from them brand new. They are so helpful, professional and thoroughly pleasant individuals. Aaron, who has just completed my latest purchase, has been a complete star! My new car is beautiful and I am delighted with the way that from the start of our relationship (since 2017/18), the garage has really looked after me. I just email them when I need something and they it sorted so quickly. The get in touch periodically to check that everything is in order with the car. I trust them and am delighted that I have this relationship with a car dealer. It really makes changing cars a breeze! Thank you Sutton Park! Thank you Aaron!

We collected a Nissan Qashqai end of April.

I won't go into details but having had two previous Kia Sportage cars from the Chester Road, Sutton Coldfield branch this third purchase was a little challenging BUT I wouldn't hesitate to buy a 4th and 5th car from this Kia dealership !

Absolutely outstanding customer service from their Sales Manager, Sean !

Such a credit to this branch, even when he had to be off unexpectedly he was straight back on the phone to find out how everything was going, very genuine and really went the extra mile in his busy schedule to ensure we were happy, I also had a fab Kia Stonic to race around in until our car was delivered back to our door !

Under this man's leadership our experience was great 👍 and I'd like to thank him very much for his care and attention !

Just bought a new Dacia Prestige from Sutton Park Group in Tamworth and i am very happy with the service I received and my new car which seems packed with features for the price. Particular thanks to Steven Bradbury who kept me updated throughkut

Unorganised complaint system.
Lack of high quality customer care
FAULTY CAR
SIX months unresolved
Rude staff members
In my opinion I have received horrendous customer service from the Sutton park group The Kia ceed that I brought is in an awful drivable condition below a satisfactory quality, which was the case BEFORE point of sale. After purchasing the car, I have visited the Kia Sutton park group garage FIVE times to investigate and repair this issue.
After being told after each visit the issue as resolved but it clearly never was. I sought a second and third opinion from a mechanic who highlighted issues. I informed Kia on all occasion but no repairs where made.
This issue has been ongoing since November 2021. I wasn’t seen to with the straightforward and speedy complaints system that your code of practice progresses. I had waited now six months, made six monthly instalments on a car that is UNSAFE to drive.