Switch Experts Avis 

1 152
•
TrustScore 3 sur 5

3,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I have left Intesa, who works for Switch Experts, and quite frankly, I’m glad I did. Intesa pocketed my Tax and National Insurance for an entire YEAR. When I asked for my P60, they t... Voir plus

Noté 1 sur 5 étoiles

I am continually getting calls from switchexpert 3 or 4 days per week over the past few weeks always at the same time. I have told them I am not interested and to delate my details from ther data bas... Voir plus

Noté 5 sur 5 étoiles

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Voir plus

Noté 5 sur 5 étoiles

Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Voir plus

À propos de l'entreprise

  1. Site de comparaison de prix
  2. Fournisseur de connexion internet
  3. Magasin de téléphonie mobile
  4. Services aux entreprises

Écrit par l'entreprise

SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,1

Tous les avis

(1 152)

20 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing customer service

Robert was amazing spoke to him about getting my nan set up he found the best deals and took the time to sort out past issues with. Very helpfull and patient while setting up new broadband. Would recommend switch experts to anyone needing help and guidance.

22 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Hung up.

New customer,new house,just wanting decent broadband.
He didn't like me & hung up.
Okay, you're out.

19 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Broadband switch

Robert from switch experts made switching my broadband easy and also saved me money! Thank you

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great broadband switch

I spoke to Robert in Belfast, who was superb. He patiently went through all the details with my husband who is very deaf, as well as me, the account holder. He made sure we both understood everything and exactly what was involved and the charges for each part of the package. He did his best for us and was a pleasure to deal with.

23 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Kerry at switch experts

Very patient, lovely and easy to talk to, at first I thought I was just venting my issues and was ready to hang up and say thank you ...
Extremely clear and able to understand.

but to my surprise I was
then I was informed that she can actually help with my issue!
I didn't know that they were able to easily sign you up to network/broadband providers.

15 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you, Abby.

The person I spoke to at which experts, whose name is Abby, was not only informative, but very helpful about why I’m having problems, with my current broadband provider.
She deserves applause because of her patience, and professional guidance.
Thank you Abby.

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Carter was amazing

Carter was amazing , he was so helpful to someone who knows absolutely nothing about IT or the internet things , he made the whole process so easy , thank you carter

12 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Was looking for a broadband supplier &…

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was looking for. Nothing was any trouble & even when I lost telephone connection, he immediately phoned me back. Very happy with his warm & helpful advice & would highly recommend anyone who are looking to start up or change providers, give them a try & if you are lucky enough to get Nicholas , your in good hands. 10/10 . David

15 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible Service

Terrible Service! Asked if they did Energy and the agent said no and put the phone down. Had he of taken the time to do his job he would have found out that I was looking for a broadband quote as well. Rang back to get a broadband quote which was nowhere near the one advertised and the one they offered was £5 more a month for the same package directly on the providers website. I’m no ‘Switch Expert’ but I’d say this firm aren’t either. Decided to come here and do some research and I see nothing but 5 star reviews from people with a total of 1 review history (which is always a red flag to me as its usually a sign of a company either manipulating their TP Score or coercing their new customers/victims to mitigate genuine low review scores. In addition, the numerous 1 star reviews appear to be from unpaid staff which is definitely a red flag for me! @Switchexperts can you confirm if you’ve concluded your ‘investigation’ into your chosen partner ‘Intesa Communications’ and wether they are still a company you have chosen to remain working in partnership with? This is an updated review @Switch Experts I received your claim that you believe this review was intended for another business. I can confirm that it was definitely Switch Experts number that I rang and so this review was definitely intended for the right business. Now that I've done you the courtesy of responding, are you able to do me the courtesy of responding to my question? Have you concluded your 'investigation' into 'Intesa Communications' and have you chosen to remain working in Partnership with them.

28 mars 2025
Avis spontané
Logo de Switch Experts

Réponse de Switch Experts

Hi John. Thank you for taking the time to share your experience - I truly regret that it was not a positive one. I do also really appreciate you responding to our request and updating as necessary.

We take feedback like this very seriously and want to begin by sincerely apologising for how you were made to feel, both during your interaction with our agent, and in your follow-up efforts to get clarity.

It’s disappointing to hear that your interest in a broadband quote was overlooked, and we completely understand your frustration. This isn't the level of service we strive for.

We also recognise your concerns regarding our pricing. Our goal is to provide competitive and transparent deals.

As a result, our team are currently reviewing the specifics of the offer you were given to ensure it aligns with what we advertise.

I would also like to directly address your query about our relationship with Intesa Communications. Whilst it is of course still the case that Switch Experts is a different entity to Intesa, we are still actively investigating the concerns raised by past employees and take these matters with the utmost seriousness. It's important to reassure you - and all customers - that we do not and will not take any accusations of mistreatment or unethical practices lightly.

I understand this is a somewhat disappointing response until we can provide a definite resolution, but we're working hard to help fix any issues experienced by any agent linked to either team - especially if they need our help to make contact with their managers.

The investigation remains ongoing, and until it is concluded, we are taking appropriate measures to ensure that every element of our operations and partnerships meet our values of fairness, transparency, and respect.

We are committed to making improvements based on honest feedback like yours, and we’d welcome the opportunity to speak to you directly to better understand your experience. We're keen to see if there's anything we can do to make this right.

Please feel free to send us more information directly to: customercare@switchexperts.co.uk.

Thank you again for holding us to a high standard, and I'm sincerely sorry for your experience.

Best regards, Victoria - Switch Experts

Noté 5 sur 5 étoiles

Simple fast and very nice chap helping…

Simple fast and very nice chap helping me.

I had Sky for years and it kept going up and it was slow, Sky kept trying to sell me another 18 month contract like obsessively. Now getting fibre which is 4 times faster and still cheaper. go figure.

18 avril 2025
Avis spontané

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