Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRavens Way, NN3 9UD Northampton, England, GB
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Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Voir plus
L'entreprise a répondu
Very well looked after and everything explained in a polite and professional way. Great service on the day and I hope the car performs as well in the coming months.
L'entreprise a répondu
Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
4,7
Excellent
3 k avis
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Had a very good experience with Amy and…
Had a very good experience with Amy and Louis, making the process purchasing the car easy and stress free. The process was also very efficient and had no pressure to purchase straight away.
11 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Jordan, for your kind words. We are delighted to hear that Amy and Louis made your car purchasing experience easy and stress-free. It’s wonderful to know the process was efficient and that you felt no pressure to make an immediate decision. We always aim to provide a relaxed and supportive environment for our customers. Your feedback is greatly appreciated, and we hope you enjoy your new car for many miles to come. Thank you once again for choosing Sytner Select Northampton.
Was greeted by Raks (Dave) and Matt at…
Was greeted by Raks (Dave) and Matt at the waiting area, very helpful with getting everything up and running, wasn’t too long of a wait as we were then greeted by Ollie and he was extremely welcoming and sociable, led us to see my Audi TT for the first time and gave me all the time needed to get familiar with it. Excellent service across the board with all members we met today, would definitely recommend 100% 👍🏾
11 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Montel, for your fantastic review. We’re delighted to hear that Raks, Matt, and Ollie provided such a warm and helpful welcome, making your experience with your Audi TT so enjoyable. It’s wonderful to know that you felt well looked after throughout your visit. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.
Excellent Service From Matt H
Excellent Service From Matt H. And Ty.
Happy to come back
11 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Solomon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt H. and Ty provided you with excellent service. It’s always a pleasure to welcome back valued customers like yourself. Your support means a great deal to us, and we look forward to assisting you again in the future. Wishing you all the best until then. Kind regards, The Sytner Select Northampton Team
Very knowledgable
Chris our sales rep was very professional and knowledgeable about the model we wanted
11 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Sanny, Thank you very much for your kind words. We are delighted to hear that Chris provided you with a professional and knowledgeable service regarding the model you were interested in. It is always our aim to ensure our customers feel well informed and confident throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Alex, matt c, ollie
Matt C, Alex, Ollie
Good friendly service, all very lovely and welcoming.
8 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Jodie, Thank you ever so much for your kind words. We’re delighted to hear that Matt C, Alex, and Ollie provided you with friendly and welcoming service. It’s always our aim to make every customer feel valued and comfortable throughout their experience. Your positive feedback truly means a lot to the team. We look forward to welcoming you back to Sytner Select Northampton in the future. Warm regards, The Sytner Select Northampton Team
Made to feel that you are a burden for…
Made to feel that you are a burden for needing to use the service very unapproachable staff
Not a good experience
6 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Karen, We are truly sorry to hear about your experience and apologise that you felt like a burden when using our service. This is certainly not the standard we aim to uphold, and we appreciate your feedback. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and work towards improving our service. Your satisfaction is very important to us. Kind regards, Sytner Select Northampton
Réponse de Sytner Group - Sytner Select Northampton
Dear Ion, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Select Northampton. We are delighted to hear that you found our team to be great and that Daniel provided excellent service. Your feedback is truly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
The best and smoothest experience at a…
The best and smoothest experience at a dealership.
I dealt with Jonathan Hurren who was both friendly and professional, it was clear he knew exactly what he was talking about. Jonathan made the whole experience enjoyable and relaxing. I will definitely be coming back again and wish to deal with him.
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Ed, for your kind words and fantastic review. We are delighted to hear that Jonathan provided you with a friendly and professional service, making your experience both enjoyable and relaxing. It’s wonderful to know that his knowledge and approach left such a positive impression. We truly appreciate your support and look forward to welcoming you back in the future. Your recommendation means a great deal to us. Thank you once again for choosing Sytner Select Northampton.
I am absolutely disgusted…
I am absolutely disgusted by how my sale was handled by Rakesh.
When I viewed the car for a test drive, it had a Ghost Immobiliser fitted. Before proceeding with the purchase, I specifically requested that it be removed because I didn't want to have to enter an 8-button code every time I started the car. Rakesh agreed to remove it and even called me a few days later to confirm that it had been removed.
That turned out to be completely untrue.
Just two months after buying the car, the Ghost Immobiliser re-activated, preventing the car from starting. I was left stranded in the middle of nowhere, and the AA were unable to diagnose the problem. The car had to be recovered to my local Mercedes dealership.
Because the car wouldn't start, it was locked in Park with the handbrake engaged. As a result, the recovery process caused significant damage while loading it onto the tow truck, resulting in £10,000 worth of repairs. I was left without my car for months, causing a huge amount of stress and inconvenience.
Even after the repairs were completed, Mercedes still couldn't understand why the car wouldn't start until they discovered that the Ghost Immobiliser was still fitted and fully operational. I explained that I had been told it had been removed, but they confirmed that it clearly had not.
Fortunately, I had kept the original Ghost code from when I bought the car. Had I thrown it away - as most people probably would after being told the system had been removed - there would have been no way to start the vehicle.
I am now forced to use the Ghost Immobiliser every time I drive the car, despite specifically purchasing the vehicle on the understanding that it had been removed. To make matters worse, I have received no meaningful response from the aftersales team despite trying to get this resolved.
This dishonesty is unacceptable, I was told the immobiliser had been removed when it hadn't, and it has caused me months of inconvenience, unnecessary expense, and significant stress.
Based on my experience, I cannot recommend this dealership or Rakesh, and I would strongly advise others to think carefully before buying a vehicle from them.
3 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Dan, We are truly sorry to hear about your experience and the distress it has caused. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and discuss the matter further. Your feedback is important to us, and we hope to find a way to address your dissatisfaction. Kind regards, Sytner Select Northampton
Really good customer service
Really good customer service, prompt, solution focused and helpful. Particular kudos to Josh, one of the junior team members who showed initiative and a great sense of humour too.
5 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear C Tyrrell, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our customer service prompt, solution-focused, and helpful. It’s wonderful to know that Josh made such a great impression with his initiative and sense of humour. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Chris Sexton provided an outstanding…
Chris Sexton provided an outstanding experience from start to finish. He was incredibly knowledgeable, genuinely caring, and took the time to understand exactly what we were looking for. Rather than trying to push one option, he presented a range of vehicles and explained the pros and cons of each, making the whole process feel relaxed and pressure-free.
His professionalism, honesty, and attention to detail really stood out, and I felt supported every step of the way. I wouldn’t hesitate to recommend Chris to anyone looking to buy a car. Thank you for making the experience such an enjoyable one!
5 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Debbie, for your kind words and thoughtful review. We’re delighted to hear that Chris provided such a knowledgeable and supportive experience throughout your car-buying journey. It’s wonderful to know that his professionalism and honesty made the process relaxed and pressure-free. Your recommendation means a great deal to us, and we’re thrilled that you found the whole experience enjoyable. We truly appreciate you taking the time to share your feedback.
Chris S and Matt thank you!
Christopher S has been brilliant with helping me find a new car after mine was written off. Very helpful and friendly. Matt was also very helpful with securing the car at the very end! Thanks guys! Would recommend.
4 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Niamh, for your kind words and fantastic review. We’re delighted to hear that Christopher and Matt were able to assist you so effectively during what can be a stressful time. It’s wonderful to know you felt supported and valued throughout the process. Your recommendation means a great deal to us, and we’re thrilled you’re happy with your new car. Wishing you many enjoyable journeys ahead, and thank you once again for choosing Sytner Select Northampton.
Excellent Service
Rob offered help and assistance immediately, he was friendly and passionate about his job, and really helped make the experience less stressful. Matt also made the admin side efficient and easy. Will definitely come back here next time we need to buy a car!
4 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Becca, for your kind words. We’re delighted to hear that Rob and Matt made your experience enjoyable and stress-free. It’s wonderful to know their friendly and efficient approach helped during your visit. We truly appreciate your recommendation and look forward to welcoming you back when you’re next in the market for a car. Your support means a great deal to us, and we’re pleased to have been part of your car-buying journey.
Great Service
We were looked after by Rob who made the process so easy from start to finish. Buying a car can be quite a daunting experience which was made much easier thanks to Rob. All of the admin and paperwork was a breeze thanks to Matt so a really good experience overall
4 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Owen, Thank you very much for your kind words. We’re delighted to hear that Rob made the car buying process straightforward and enjoyable for you. It’s also great to know that Matt’s assistance with the admin and paperwork helped to make everything run smoothly. Your positive feedback means a lot to the whole team at Sytner Select Northampton. We truly appreciate you taking the time to share your experience and hope you’re very happy with your new car. Best wishes, The Sytner Select Northampton Team
Great service from Dan K
Great service from Dan K, very efficient, approachable and helpful.
4 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Rebecca, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan K provided you with efficient, approachable, and helpful service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
I had a great experience with Sytner…
I had a great experience with Sytner Select. Alfie was incredibly friendly, professional, and took the time to explain everything clearly from start to finish. He answered all of my questions patiently and made the whole process easy to understand, with no pressure at all. His excellent customer service made me feel confident and comfortable throughout my visit. I would highly recommend Sytner Select, especially if you’re dealing with Alfie. Thank you for such a positive experience!
3 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much, Romario, for your kind words and positive feedback. We are delighted to hear that Alfie provided such a friendly and professional service, making the process clear and comfortable for you. It’s wonderful to know you felt no pressure and that all your questions were answered patiently. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Harvey was a great salesman
Harvey was a great salesman.
Fantastic service
Very knowledgeable and helpful
2 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Laura, Thank you ever so much for your kind words. We are delighted to hear that Harvey provided you with fantastic service and was both knowledgeable and helpful throughout your experience. It’s always wonderful to receive such positive feedback, and we will be sure to pass your compliments on to him. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your thoughts. Best wishes from all of us at Sytner Select Northampton.
Poor Sales team
I was reaching them to buy a new Geely EX5 Max, I got a competitive quote from their sales person (Josh) with the manufacturer deposit, once I wanted to proceed with the purchase their response has been very bad, I followed up every day with Josh who stopped replying to my emails, messages and calls. I even paid a booking fee for the car, they delayed for no reason (no proper communication) later they said the offer is over and I can’t avail it. I finally got annoyed with their approach and cancelled the booking and asked for the refund(still waiting for their confirmation). I wouldn’t recommend them if you are looking for a smooth buying experience. I am happy that I didn’t proceed with them.
1 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Sivakumar, We sincerely apologise for the disappointing experience you have described. This is not the standard of service we aim to provide, and we understand your frustration regarding the lack of communication and delay. We would like to invite you to contact our Head of Sales, Colin Watts colinwatts@sytner.co.uk who will be happy to discuss your concerns further and assist you in resolving this matter. Kind regards, Sytner Select Northampton
Alex and Josh were amazing
Alex and Josh were amazing! Answered all of the questions I had, they were both very polite and professional! Would recommend them to any looking for their next car!
30 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much, Burt, for your kind words and fantastic 5-star review. We’re delighted to hear that Alex and Josh provided you with polite, professional, and helpful service throughout your experience. It’s wonderful to know they were able to answer all your questions and make the process enjoyable. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. Wishing you many happy miles in your new car!
My car was booked in on the 26.06.2026…
My car was booked in on the 26.06.2026 fro an MOT and a service, with an additional aircon service. upon arrival the person checking in the car confirmed that the car wash would not be at an additional cost as the car was in for an MOT and Service. When I arrived just after 4pm I was told the car had failed the MOT. The items in question could have been replaced very easily with a phone call and my approval as the car was onsite for a service: a number-plate light and a headlight. I had no phone call prior to collecting to inform me of any issues. Then the car was also not washed- the feedback on this was that the car failed the MOT so could not be driven. The MOT items listed are lights and covers I don't see how this affects a car being washed which is included in the service, which I paid for. This is very poor communication and service. I bought the car here in 2021 and will not be returning .
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Dalize, We apologise for the disappointment caused during your recent visit. We understand your frustration regarding the lack of communication about the MOT issues and the car wash. Please be assured that your feedback is taken seriously. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss your experience further and see how we might assist you. Kind regards, Sytner Select Northampton
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