EE Avis 

Absolute scam company, I cancelled in the 14 day cooling off period and they left my account open and kept trying to take money from me and the customer service is a disgrace, they are an absolute scam ,I would strongly recommend avoiding.

EE customer guides really don't know what they are doing. An old account in my name that has had my Husband down as user. It's his DD that pays the bill. Was told it was a simple process to transfer the account to his details in full as the account owner. This has turned out to not be the case. It has been a nightmare. Calls to various advisors who all say they can rectify the errors that have occurred. Still not resolved. At wits end. Terrible company.

If you like jumping through hoops to join massive queue of people to actually speak to someone. This is the network for u. I'll pass.

EE HAVE HAD A NEGATIVE AFFECT ON MY CREDIT SCORE DUE TO THERE INCOMPETENCE AND ITS COST ME MONEY TO CLOSE MY ACCOUNT WITH THEM BECAUSE THEY KEEP FAILING TO CLISE THE ACCOUNT AND CHARGE ME FOR AN ACCOUNT I CLOSED AND NO LONGER USE IF I WERE YOU I WOULD USE TESCO AS THERE CUSTOMER SERVICES ARE PROFESSIONAL AND PERSONAL

I went to woodgreen EE shop on woodgreen high road I was assist by ANISA her customer service was excellent. She is patient,warm,kind,helpful and listen to the customer's she is well supported by her assistant manager I’m very happy with the service thank you EE you got very good employees.

This company is in the same category as the likes of OVO and the rest of the scammers aloud to operate in this country now.
They persuade you ( lie to you) to take on an "improved" product and it turns out to be worse than what you had before, and when you try to contact them their "system" is down, and don't be conned by the people you just might eventually speak to, they all appear very nice, but they are liars as well

LIARS,by far one of the worse mobile phone companies.sell you a service they can't provide then b.s you when you ring and tell them your service is not working Again.oh your cell tower down 3 days later no there was nothing wrong with your tower don't know why they said that ,Because this is the bulls*it spinning company. So I have 6 months left on a contract for a phone that at best only get 12mb for what should be over 100mb .
BEEN WARNED Steer clear.

Unbelievable incompetence!

I swapped from BT to EE as BT told me EE were taking over their services. This has to the the worst experience of high level incompetence from day one in March 24 to today and I expect this will continue for the foreseeable future! Day 1, the engineer didn't set anything up correctly, I have had 2 more engineers out who eventually got me working, but now every time I turn my tablet on, it is connected without Internet! I have to reset the WiFi on the tablet several times per day. Evetytime I went out of the house, the signal on my phone dropped, I was continuously restarting my phone to get a signal. The WiFi in the bedroom drops on a regular basis even though I am in a bungalow, so the signal doesn't need to travel far. I was charged double on my first bill, I complained which had me on the phone to them for almost two hours, the second bill I was overcharged by almost £100, the latest bill they are trying to charge me for a digital phone which I don't have, EE know that, why can't they get it right! I have wasted almost 10 hours talking to them on the phone. I DO NOT RECCOMEND EE TO ANYBODY. IF I COULD RATE THEM AS 0 I WOULD!

If i could give EE a 0.5 i would. Absolutely terrible.
Its now been a month since we've had TV due to the fact the homemove team did not due there job. The homemove was never processed or picked up until we were in the new home. Skip 2 weeks later what a shock still have no tv or broadbrand! and now to find out the new address is actually incorrect on their system. Iv never known customer service like this… useless and liars. AVIOD AVIOD

Website lets you book in phone repair at shops to be fixed within 2 hours - not true. Went there and was told by shop attendant "oh yeah, people do book to repair here but we dont do it" Really? So if your desperate enough to want your phone fixed you have to go Westfield. I tried to complain on website and even their complaints form doesnt work. Gives you indication of how this firm is run. Incompetent.

I have been with EE since they were Orange as have my husband and son. The customer service is horrific!! The only way you can speak to a human being is if you go through to disconnections. Then you are on hold for over 30 minutes.

Sometimes you need to speak to a human and not an app or automated service. EE you should be ashamed of yourselves for what you charge customers. Absolutely shocking, I would never ever recommend EE. NEVER!!!!

Please keep yourself away from this broadband. Once the contract finish i am
Cancelling at the same day and will never suggest anyone to have this internet.

Tried again incase was off on wrong foot nope three month in they start putting blocks on phone sending calls to voicemail for no reason so joined Giffgaff thinking try cheapest about and they’ve done everything they can even keep giving bonus all the time, ee already made there money on calls and texts cost them nothing friend works there only internet your paying for and still greediest company ever don’t sign with them- this is my opinion on using them and no way a statement against the company as they may try sue now more customers know the lines have been paid for last ten year been pure profit to do nothing

I went to get bt broad band and TV. They went through the broad band then said we do the television. And they could change my O2 to EE.
My wife phoned and I explained the deal. She was asleep not happy with EE
The bt sales man assured me everything would be good
I went through with it
I got home looked at the dreadful reviews and went on line and cancelled under the 14 day cool off
All these reviews with nothing good to be said about them cannot be a lie
I keep getting messages but I will just block them
I have cancelled online

Went through 1p mobile to EE from Giffgaff. Informed that my number was ported successfully 50 hours ago only to find that I have no telephone call facility. Contacted EE as 1p Mobile says they have not responded to request to find out what the problem is. Spent ages posting info to EE only to be told hours later that there was nothing they could do. This actual conversation online was total waste of hours of my time as the person dealing with it could have told me the information in the first place. Although they have failed to explain what has gone wrong it is nothing to do with them still!!?? It just seems that no one is responsible when someone loses their phone number and cannot make calls in or out. Everyone has a reason to blame someone else and no one takes the blame and you’ll never get to the bottom of anything that that’s gone on because no one cares enough to tell you.
Useless customer services once more.

Tried to order a phone, absolutely terrible service, demanding extra identification - hours after the order was placed, for a phone.... Feels like some sort of scam and then they still didn't process the order after several hours. And we had paid for before 12 delivery, which was never going to happen. Talked to others and they had similar issues, but also had faulty payment screens, incorrect messages about cancelled orders and stroppy call center staff.
Just a complete mess.

Brilliant customer service. Everytime i use them they are so helpful and nothing is too much of a problem for them.
I think that EE are the best mobile service provider worldwide. Keep up the good work.
Well done EE from Vanessa

Just an awful money grabbing company. Started my contract at £84 per month. Now £102.50 per month. I had a watch with them and let the contract run out. Was £27 per month. Now my new bill without the watch is £110 per month?? Contacted them and got told tough, nothing we can do, no help, no ideas, no solutions. Please do not use EE, they are just the biggest rip-off company out there. I'd leave if I could but they load the early cancellation fee that high that it's impossible to afford.

Customer service advisor just basically admitted to charging me roaming charges when I was in the UK..Signed for a new phone at £64 pounds per month.Actually turned out to be £143 pounds per month.Customer adviser told me to take phone back to we're I bought it.THEY JUST LIE CONSTANTLY..Avoid at all costs..

Charged me for Netflix twice despite the fact I don't even use Netflix. Absolutely useless customer service