EE Avis 

Took out 2 mobile contracts at store. Neither had any service where I live. Despite postcode checker saying great 4g and 5g. After weeks of no help from customer services,failed callbacks and them closing my complaints,I cancelled direct debits and contacted ombudsman who told me after weeks that felt ee done enough to help. Yet they done nothing. Theve smashed my credit score to bits despite me eventually paying both contracts in full to end the bombarding of threatening letters and debt collection. And on top of this I also lost my number I took to them and had for years. They really don't care one bit. Hours spend on customer services and emails. All useless. And no cooling off period if bought from a store. only online.Postcode checker lies. Store lies. Customer services lies.complaints department lies and ombudsman sides with them. BEWARE. Also still reporting non payment monthly to credit ref agency despite paying all moneys owed months ago.

Took £350+ from my account for cancellation fees in spite of being within the cooling off period when cancelling the contract.

I'd received reassurances on more than one occasion that this wouldn't happen, and having called up about the money was told it would be back within 7 working days. After a week and two days it's not back in my account.

Avoid these cowboys at all costs

Ofcom and Age Uk are letting pensioners who receive Pension Credit know that they are eligible for a Social Tariff reduction on their mobile phone payments. My mobile sim only deal is with EE, I'm 72 and on Pension Credit. At the moment I pay around £32 a month so I rang EE. The person I spoke to had not heard if this. She did not know what a Social Tariff was, but was pretty certain EE/BT did not do it. She said she'd consult someone and put me on hold for 12 minutes and did not return. I then hung up, tired of listening to the dreadful tinny music. But I persisted. I rang again and spoke to the marvellous Giz. He DID know all about the Social Tariff!! He worked through the short process and within 10 minutes I'd accepted a new Tariff HALF what I'm currently paying. Giz is with BT/EE, its easy for customers to feel muddled by the merger of the 2 companies. Perhaps just one name would simplify things? My Tariff begins on Monday, so in just a few days. I encourage all customers on Universal Credit or Pension Credit to give this a go! Test the waters with your suppliers. And above all PERSIST as I had to today. Thanks for being fabulous, Giz!!!

Under zero 0️⃣ Star! Don’t trust anyone else to this F ee , They are SCAMMERS
I recommend everyone don’t trust and not to contact or contract with this F…. Company.
They’re Scammers.

I have just listened to my daughter on to Avril who, quite frankly couldn't be bothered to help. Spent most of the call silent and making notes. Seemed unable to read or understand any notes left following the previous 4 calls my daughter had made. All she wanted was a sim only following her upgrade. Time for some training I think EE

I’ve been with orange/ee nearly 30 years and the experience today just cemented why . Absolutely superb service. My 10 year old has used a riditount of storage on her first phone and shakia helped me with it took about 40 minutes and really helped us both . She was amazing so patient and kind and just the perfect person to help us.

Oh holy heck NO!!!! I was a customer for less than 2 weeks and I was out the door. These people are really bad!!! Life is too short. It’s chaos with them. The thing that made me finally walk after days and days of mucking about, was they admitted the block texts from other providers so I could never register with my broadband app with vodaphone as they blocked them sending the security code to register with my app. If they are restricting texts, they should be telling people up front. It’s shady

I'm a previous sim only Plusnet mobile customer, the coverage was fine, my billing was consistant so zero complaints. They stopped their mobile service and transferred me over to EE and its pants!
My calls get cut off, almost like theres a time limit on them, the coverage is 80% of what it was and the charging is up and down like a yoyo....and their app only works when it wants to!
NOT HAPPY. Plusnet please start your mobile service again!!!

My son changed his ee contract on his phone 7 months ago .He informed them and got the pac code .He changed his address and fortunately on checking his credit rating it showed a default .He had cancel his DD not aware that there was a balance outstanding .. After persual of your website it states 'Your account has been through a full collection cycle before default' what does this mean ?
My son had the same phone number when he changed provider ,same email address together with giving EE his new address .
He tried to pay debit off over phone recently and the person on phone just said he didn't know how he could do that ,when speaking another person , he said he couldn't pay it as with the bailiffs and another told him to email but no email address.
He was extremely stressed about it all so I decided to take matters in hand I knew from looking at the Citizen Advice info I could pay it off I did .
If you had emailed , phoned or wrote to his new address he would have paid the debit off straightaway but now he has a bad credit rating. Totally unfair.
In addition it took a total of 10 phone calls from myself and my son to sort out .Your system were down we were told and a promise to phone me back wasn't made .As stated above I did get through eventually and when I did it couldn't have been easier to pay the debt.

I moved to EE mobile after being persuaded by PlusNet mobile to do so , as the latter is closing its service soon.

After moving to EE , I discovered that it was not possible to set up the MyEE App.

Before that, I spoke to EE who told me it should be fixed in a few days, and he would call me back on Sunday to check if everything was running. He even sent me a text to confirm he was going to call. You know what, I did not get his call. I waited and waited. Still no call.

What was more, if you call the EE number 150, although they knew I was a new customer because (they said so in the pre-recorded message) , whichever button I pushed, the pre-recorded message would say it (EE) would send me details via my email . However, no message(s) came. I was not able to speak to a human by using their 150 call number. To speak to a human, I had to resort to using a non-EE telephone to call them. What kind of service is that?

Having called EE Technical support from a non-EE phone and having managed to speak to a human, I was informed that this problem of not being able to set up and not getting access to the MyEE App with customers, it has been happening for MORE THAN TWO MONTHS. To date, the problem has still not been fixed.

All technical support could do was to "upgrade" my problem to some "higher" technical support team, and join the list of other EE customers who have the same problem. He could not even tell me when this trouble will be resolved.

I have to give credit where it is due, is that the people I spoke to on EE , when I could get access to them, they have been polite and patient.

EE mobile seem to be keen to encourage their customers to focus their service via the MyEE App, but the company could not provide the MyEE App to be running . For example, if you wish your bill to be
sent by post, and not access via the MyEE App, I gather they will charge you £2.50.

I will still NOT recommend EE to anyone until they have solved their important MyEE App problem.
I may consider leaving the mobile in the near future. It has not been a good experience having just moved to this provider.

PS: I do not know if anyone knows if EE mobile has a working account on X /Twitter, which you could contact directly. If so, can you let me know?

EE trick me into an apparently good deal of £60pm, within one year increase the bill by nearly £15. EE now clearly state underneath each handset the price will increase in March, sadly they weren't doing that when I got caught in their trap and now I'm paying £75pm......Good bye EE when my contracts finished and I will inform everyone I know to keep away from this network provider for something equally as good and "cheaper".....sick of getting ripped of at this moment in time.

Worst ever STORE 😡😡someone need to take an ACTION PLEASE ABOUT THIS STORE ….even manager make contracts but in reality is not the real price be careful please 🙏

How can they get away with this. I made a formal complaint based on my ongoing experience with this organisation as their employees are now being dishonest making inaccurate statements about what has been said and they are still taking money from my bank account. I have requested the recordings of my calls to them which they claim to have sent but cannot accessed. They have also closed my complaint without my permission according to their communication. I now have no choice but to contact the FOS and hope they can help me. I cannot stress enough that this company should be avoided at all costs.

We’re once a good company which I had a contract with for 20!years. Absolutely awful customer service now

Susan Paton Helped me with a recent broadband product issue, she was very thorough and resolved my issue, she went above and beyond with something else unrelated to my complaint which made the process easier and I didn’t need to go into store which I was previously advised by another EE representative. Susan is a credit to EE! Thanks for all your help.

After being with EE for 11 years with no major issues, the last few weeks I have spent hours on phone. There processes are truly terrible, non of there systems link to each other, talk to different people each time to repeat the same issues over and over. Greedy price changes, miss sold and slow to get anything sorted.
Joining BT better together slogan is laughable...Go elsewhere.

If you want to get robbed this is the perfect company !

We had a business account which they cancelled all the handsets with no warning.
I logged a complaint in May 2023 and dispite dozens of chases to find out why they did this, no one ever got in contact.. Roll forward 6 months we get a chase from a debt collection firm out of the blue for a payment!
Awful Awful company,as is all of EE

I cancelled my EE 4G router with sim because 4G was not in my area and could not get signal. I cancelled my account and sent back my router early in October. I have called several times and each person told me it will be cancelled. It is now the middle of November and my account has not been cancelled and I have been handed over for collection. I think that EE needs to review there systems and not penalize there customers causing further anxiety. I want action.

Honestly.This is the worst service that I ever had in my life.Their service is sooo sooo bad