Taurus Insurance Services Avis 

UPDATE!!
NCL/TC/00109621/ABD-2
I filed my claim with Taurus on 11th July. Over a month later, I still have no settlement offer — only repeated assurances that my claim is “in final review” with no timeframe for resolution.

Despite providing every single piece of documentation requested, I am still being left in limbo. I formally requested an update on my complaint and asked for a Final Response Letter (FRL) so I could escalate the matter to the Financial Ombudsman as they themselves advised — but my email has been ignored. All I got back was (we have received your comments)

The lack of progress, transparency, and urgency is highly unprofessional and, in my opinion, unethical. Customers deserve clear timelines, honest communication, and fair treatment — not indefinite delays and ignored correspondence. They also do things completely against the policy wording you sign before you purchase the policy. They ask for things not even relevant or in the policy wording

Great service, excellent help and advice to make my claim as speedy as possible.

Don’t do it a con company and does the best to decline
I have emailed you to contest and still no response - 00110080

100% rubbish company please people start complaining to ombudsman- this crooks need to be held accountable after my appeal they gave me the same reasoning what’s the point paying since 2021 when it finally happened, they didn’t pay out with the rubbish terms and conditions. Post office need to step in here and get rid of these Cowboys.

This company do everything in their power to delay your claim they ask for documentation and then when you send it they want more or they want it sent in differently apparently driving license isn’t proof of who you are 😂 we are 3 months in raised a complaint but apparently they don’t need to deal with it yet ( the cheek) and they still want more documents the handlers apparently can’t tell you if the documents you have submitted can be used or not and your not allowed to speak to anyone that would know. You’re not allowed to ask for claim to be reviewed or anything. You’ve just got to wait and hope they pay out sometime this century. I can’t wait to take this to off com especially with all the other people saying the same thing. STAY AWAY FROM THESE RIP OFF MERCHANTS THEY ARE A JOKE!

I don't normally write reviews but based on how many negative reviews this company has I feel like I have to.

Purchased travel insurance through Tesco. Phone got stolen abroad, luckily had a copy of insurance policy which said I had to file a police report in 24hrs otherwise claim would not be processed.

Arrived home 2 days later to file a claim only to find out Taurus would be dealing with the gadget claim and after reading trustpilot reviews, I felt like dealing with this insurance company is going to add more stress to an already difficult situation, given my phone was the latest iphone 16pro they would do whatever it takes to be difficult.

They initially asked me to upload a number of documents, which I promptly provided. Shortly after, they came back requesting additional documents. At that point, I couldn’t help but think, ‘Here we go — now they’re going to start making things difficult.’ Despite this, I submitted the extra documents they asked for.

To my surprise, I received an email saying that my claim had been approved. I was very relieved, especially after reading so many reviews describing this company as one of the worst to deal with and accusing them of doing everything possible to avoid paying out.

So as long as you follow what instructions it says on your policy booklet and have all the relevant documents in place there should be no issue in your claim.

Despite my initial concerns, Taurus handled my claim professionally, and I’m grateful for how smoothly it was resolved. I would use them again in the future.

In addition to my review the other . I started a formal complaint which the company upheld, no admitted liability but they offered no resolution. I still don’t have my device and I’m out of pocket driving around the various post office and sorting offices they insisted I go to. I was told if I provide written proof the parcel is not at the sorting office they will replace the device. I obtained such proof today and they now denied saying it . I’ve asked numerous times to speak to a manager but am denied. I’ve asked for the call to be listened to now and was told they’ll request it but can’t guarantee it. I do not trust he will ask his manager to listen to a call to uphold my complaint about him. Is Stephen the only agent who works here as he always answers the phone ? He’s rude, his tone is unfriendly and arrogant, he talks over top of you, lies to you then insinuates you are the liar. I will be taking my complaint to the fca

I got email saying I have send my phone to them or Samsung to be fixed which I told them I can't send to them has I use it for work as only my mic which broke with water from it

Fact wanted send my phone to then while use it for work
I couldn't they was asking for kinds id
I all ready had it checked by someone bout my mic told me be new phone

It like I have use jt without mic
How can u send s24 ultra phone to them when I use it

Thought would least send money for new phone to me

My phone's microphone is completely non-functional, making it impossible to make or receive calls effectively. This is not a minor inconvenience; this phone is absolutely critical for my work as a [Your Job Title/Nature of Work, e.g., self-employed graphic designer, field sales manager, remote customer support]. I rely on it daily for [list 2-3 specific work functions, e.g., communicating with clients, accessing job-specific apps, managing urgent enquiries, responding to leads].
[Insurance Company Name] is insisting that I send my phone in for assessment/repair. This stance is entirely unreasonable given my circumstances. Being without this essential work tool for an unknown period – potentially days or weeks – would cause severe and direct financial and professional detriment. It would hinder my ability to [reiterate specific impacts, e.g., take client calls, close sales, meet deadlines], directly impacting my income and professional reputation.
I have clearly communicated the critical nature of this device for my livelihood and have requested a cash settlement for the value of a new equivalent phone. This would allow me to immediately purchase a replacement and mitigate any further work disruption. Despite my clear explanation, this reasonable request has been denied, or I've been met with inflexible adherence to standard procedures that simply do not account for my business-critical needs.
It is deeply frustrating that a company designed to mitigate loss is, in fact, creating significant professional hardship by failing to offer a practical and reasonable solution. I to review my claim with the urgency and understanding that my situation demands, and to provide a cash payout to resolve this issue fairly and promptly.

If I could give less I would. Ex police officer Essex. Why are the police fed using these crooks. It was bad enough being a victim of crime never experienced this in my 66 years on this planet. But then got involved with this bunch of crooks. The reporting online was complicated. No older person could have done this. Many phone calls resent documents. Told after a month my claim accepted. I had to buy a new phone in the meantime as I was expecting medical calls for hip injury, glaucoma and breast re scan. Had no option but to get a new phone. Explained this to some no careless calltaker who said I had to pay the £75 excess to get a like for like phone which I could sell ! However the like for like turned up not in a box how I maintain my phones but wrapped in bubble wrap and cardboard. Wrong phone wrong colour.
Why are the police using this company ? The reviews are awful and actually you may be better investigating them rather than supporting them and paying them money from our insurance payment
Very Angry

AVOID. If I could rate this insurance company ZERO, It would not even be rated a 1 star.
They do everything in their power to NOT give you the insurance or assurance you have paid for. Repetitive questions and tedious emails back and fourth repeating the same answers and providing the same proofs. You even have to PAY to register your item has been lost and registered. Never have I come across such an incompetent and deceiving company who are able to manoeuvre in such a fraudulent way.

I will never use this insurance company ever again! My villa was broken into, my MacBook was taken. For 3 weeks I have battled to get my MacBook replaced or money reimbursed. Taurus ask for so many documents which I have provided, some numerous times. I will be making a formal complaint.

I honestly think they think that because I'm 19 I'm a bit naive and will give up, well I won't. I paid my insurance in good faith and expect Taurus to treat me and other genuine customers with the same respect. There claim form is very poor and is very frustrating. They respond so slowly.

In future I will ensure that any travel insurance I take out will not have Taurus coverage included. I initially took out my insurance with Travel extra.

This is a honest review for Taurus. I damaged my phone in Dubai running after my daughter. Taurus handled my claim through Sainsbury’s insurance. I can’t fault them. They allowed me to send to apple direct for a repair. It taken a while For repair but only due to apple not Taurus. Submitted all my paperwork and everything they asked for. I would recommend to anyone to follow what they ask for and it shouldn’t be problem free. You do have to pay out for the repair at first but you get it back minus the excess £100. I would like to thank Taurus for a smooth process. Honestly folks. Submit what they want it’s simple

DO NOT use this company for insurance especially mobile phone insurance. I lost my phone on a trip to the USA nominally at Charlotte International airport, I provided all the necessary paperwork but they still refuse to honour the policy. They will use evey excuse to wriggle out of their commitment to provide insurance cover for your items when they are lost or stollen. They have been reported to the financial ombuslbudsman

Still battling an insurance claim that’s been in correspondence the past two weeks and all they keep doing is constantly asking further questions! I’ve given everything they asked for including what’s in their policy, but they’re still continuing to ask for more information! They want dates and times of everything and proof of those dates and times! They make it incredibly difficult! I swear they want my blood! Awful company, avoid! Will also be reporting to the financial ombudsmen like everyone else!

My husband and I have gadget cover with Taurus as a part of our annual travel insurance policy through another company. His phone was damaged on a recent trip and we have been trying submit a claim but despite multiple attempts on multiple devices and browsers their claims form is incredibly faulty and won't allow us to select and/or upload the required information to proceed. Their customer support phone lines opening hours are very inflexible and not suitable for a company of it's type and size operating in 2025.

Stay clear of Taurus. It’s simply not worth it. They made the claim process so difficult that I simply left it. My flight was delayed and I took my policy whilst this was happening and they somehow wanted me to prove this. The item I was claiming for was lost 10 days into my trip, so I didn’t quite understand why this was of such importance. I’d also taken items of more value than the one I was claiming but they simply weren’t listening. I would advise you go elsewhere, it’s simply not worth it. Won’t be taking out policies with Holiday Extras as their gadget claims are with Taurus

After my vehicle was broken into on holiday I supplied all the documentation to Tesco Travel Insurance which guided me to Taurus Insurance Services who settled the claim with efficiency. So grateful, kind regards!

The process was lengthy, and last thing I wanted to do after being attacked and mugged on holiday... but that's what insurance was there thankfully. The was sooooo many pages of forms and evidence and proof required but I wasn't letting my muggers get away with my new phone no chance, it took a total of 16 days to get the claim approved and the handset sent out to me.

Excess was cheaper because of the policy I chose and paid extra for, and to my suprise, I received a NEW handset not refurbished. This may depend on the brand of phone you have insured, all in all I hope this never ever happens to me again or anyone else, but I'd take accidental damage over another theft any day.

I’m extremely disappointed by the handling of my claim by Taurus Claims under reference NCL/SR/00107078/KHA-2, related to my damaged MacBook under the Staysure Gadget Cover policy.

My device was damaged during international air travel, and though the exact point of damage can’t be pinpointed, it was perfectly functional before departure and discovered damaged upon arrival. Instead of seeking context or offering a fair evaluation, the claims team chose to focus on irrelevant technicalities.
For instance, I was asked “Where on the plane was your MacBook stored?” — a question clearly designed to invoke an exclusion clause regarding overhead lockers,since on flight u have to keep it in front of seat which i did for some time, in second flight i also put as per Gulf air request. This tactic seems aimed at framing my answer to fit a rejection rather than understanding the actual circumstances. It feels less like a genuine investigation and more like an attempt to sidestep liability.

Other issues:

Delayed response times and lack of proactive communication (claim submitted on May 1, still unresolved as of June 4).

No clear evidence provided to justify the denial — just assumptions based on selective interpretation.

A breach of trust — as a policyholder, I expected fair assessment, not a templated rejection without a full review of context or facts.

I am now prepared to send a legal notice of dispute, and unless this is escalated and resolved within 7 days, I will be proceeding with a complaint to the Financial Ombudsman Service, legal action, and considering raising public awareness of such tactics.

If you’re reading this and considering taking out a gadget insurance policy — think twice. In my experience, this insurer looks for ways to deny claims rather than honour them

Like most people on here I was also refused my claim what’s more is there most be thousands and thousands of people that take insurance out and get robbed by such insurance companies like Taurus and yet don’t follow up on it my next step is to go to financial ombudsman to open a case because they have treated me unfairly after make me pay additional costs for blacklisting and then refusing my lost device claim so I also advise everyone who deals with any company like this is to file complaints with the financial ombudsman because they take a lot more notice of them than anyone else

Case ref: NCL/SO/00105912/CAD-1

I want to share my experience with a phone loss claim that has caused me significant stress and frustration. I lost my phone on the 5th and filed a claim on the 6th with this company. Initially, they requested several documents, and I had to write a witness statement to support my claim. After submitting that, they asked for even more evidence. This required me to contact the store where I purchased my phone and reach out to my network provider, which added to the hassle and stress of the situation.

After gathering all the required documents, which took more than 10 days, I submitted them again. To my confusion, they requested additional documents a second time without even reviewing what I had already sent. I spoke with them again and submitted everything once more, but my claim was ultimately declined. They claimed I left the phone unattended, despite the fact that it was securely inside my backpack.

The company’s terms and conditions imply that for a loss to be covered, the item must be within my attention at all times. They essentially equate "loss" with "theft," stating that if my phone is taken from my hand, it's considered theft, not a loss — yet they still didn't accept my case.

I clearly explained my situation to customer service, but they were unhelpful. I spoke to a representative named Charley for about half an hour, and it felt like I was talking to a wall. He refused to transfer my call to the claims department or customer relations. When I finally did get transferred to a manager named Kevin, he also seemed unwilling to assist. We spoke for about 45 minutes, but the conversation led nowhere; he continued to stick to his position without escalating my claim.

I became very frustrated and asked him to at least take my complaint. He did that but refused to write down any details or transcribe our conversation. He simply stated that he could listen to the recording, which felt inadequate given the circumstances. After two days, I received a call from the customer relations department, where a representative named Steven told me they still believed their decision was correct without being willing to accept my explanation or assess my situation.

I felt dismissed and can no longer trust this company. I believe it operates like a scam, and I want to warn others to avoid insuring with them. It's not just about my phone; it represents a larger issue for anyone who puts their trust and money into this company.

In a particularly frustrating twist, Steven told me that their policy covers pickpocketing as a loss but does not apply to my situation, where I left my phone in a safe place. This is absurd. If anyone is insured with this company for loss, do not even attempt to explain your situation — just say it’s a pickpocket incident. They seem more inclined to believe fabricated stories than the truth.

This company is a scam, and I wouldn’t even give it a star if I had a choice. However, I feel compelled to share my experience. I have now applied for an Ombudsman review and hope to find justice for my case. I will continue to update this review as I receive news about my situation. Thank you for taking the time to read.