teapigs Avis 

I placed an online order 10 days ago and have heard nothing since. The order on the website says not fulfilled and the only way of contacting is via a contact form on the website from which I have received an AI bot response saying they have passed my concern to the right department to follow up. There is no email contact or phone number. My money has been taken and I have no way to speak to anyone or make a complaint. This level of service is appalling and I would not recommend anyone order directly from them but source their tea from elsewhere.

Ordering not as easy as it used to be. However, goods arrived safely in perfect order.

At the end of the night, sitting down to a cup of herbal tea is an absolute treat and finding Teapigs was a dream. Their night time teas and chamomile teas are delightful. They are nicely packaged, the website is easy to navigate, quickly delivered and the one time I needed it, their support was speedy and lovely. Highly recommended.

Absolutely delicious tea, also lovely whenleft to chill 😎

Disappointed in the taste. Made my tea in a small china tea cup and it was very weak.

Delicious tea, probably the best I’ve tasted. Good strong flavour.

Thank you TeaPigs for the excelente tea and great customer service. Thank you very much 😊
I love to order from their website, they got a lots of different types of tea: black, green or white tea, fruits flavoured tea too. Thank you very much 😊

Everyday Brew replaced.
Sadly the Everyday Brew, both loose and temples, have, according to the useless AI response on their web site, been replaced by English Breakfast. By comparison the loose version is like dust and lacks the flavour. What was previously substantial parts of leaves is no better than the contents of an average supermarket teabag, so fine that some passes straight through the finest strainer leaving a dusty sludge at the bottom of the cup. What a disappointment

The Super fruit tea was not in the box only 3 Breakfast teas received.

Twice just recently having placed an ordinary cash order and received the confirmation. I receive another separate email telling me I have subscribed to one of the items on my order and that it will be with me in 7 days. This company seems to look at cash paid orders, select an item from it and SAY that I have subscribed. I have been purchasing from this company for years and I do not subscribe but unfortunately I have had no reply to my emails. I have tried to delete the subscription they have put on my account on line and they won't let me. It is very stressful now buying from them and so I will report to their Head Office as recommended by my bank.

I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictures comparing sizes, I wanted them to explain. That was month ago and NO RESPONSE. So I wrote again NO RESPONSE. I wasn't going to risk further purchases so I tried The Tea Makers of London Camomile Blossoms. What a difference, beautiful taste, highly recommend it made me realise Teapigs had been bland and wishy washy for some time. Shame on them for not responding to my questions, they obviously not interested in my custom but their loss as won't be buying again.

Love the tea, but shipping to Germany was way too high given the order size and VAT was also overcharged massively, supposedly calculated by Fedex, not Teapigs, in which case they really need to comnplain to Fedex, because tea should not have any VAT when shipped to Germany! Order arrived a week later than the maximum shipping frame, for which customer service gave me a 10% discount, but did not address the overcharged VAT issue except point to Fedex.
I have ordered tea from the UK multiple times from other vendors and never had these issues before, so unfortunately I won't be ordering again.

Always good from Teapigs. They do some lovely teas, particularly the Mao feng and popcorn tea, sadly they have stopped the fennel and liquorice which was incredible.

My only suggestion would be to use a different courier. My recent Royal Mail parcel arrived covered in bird droppings which as the parcel was a gift for someone was a bit disgusting.

I had an immediate response from AI that was slightly unnerving as it was so “human”. It clearly stated it was an initial AI response. The next day I had several helpful, supportive, polite email exchanges with Kira. These dealt with my issue and compensated me beyond my expectations. Thank you

With an order overdue I have notified Teapigs via their website and left messages on their phone line without any response.The fact that they don't answer the phone says it all to me.

The shipment never showed up in 10 days and no reply to two chasing emails.

I requested help to either cancel or add to the order and thought it was being dealt with, now im paying 4 pound more than I would have paid if I had bought it at my local shop, im very disappointed and will be cancelling all my subscriptions

I cannot find the right words to say how amazing the Tea Pigs team, especially Hamid in Customer service have been. My wife drinks a lot of Mao Feng green tea and her clients like it too, we have quite a range of Tea Pigs teas.
I normally place the orders and never have a problem, however a couple of weeks ago I placed an order for the wrong tea, peppermint! Big mistake on my behalf. When the Tea pigs arrived I realised my mistake and contacted customer service, I managed to return the peppermint tea with Hamid’s help same day via the post office and then Hamid replaced the Mao Feng. Absolutely seamless from start to finish, not just the best tea company in the UK, but the best products and by the far the best service and pricing. Thank you!!