We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Voir plus
L'entreprise a répondu
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Voir plus
L'entreprise a répondu
Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Coordonnées de contact
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Royaume-Uni
- 0333 034 6100
4,1
Bien
286 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Food was completely bad I couldn’t even…
Food was completely bad I couldn’t even had single bite
I ordered pizza and not worth it i ask for refund but said no.
Bowling was ok
10 juin 2026
Réponse de Tenpin - Acton
Hi Manya
We are concerned to hear about your food experience. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then reach out to discuss this with you. Best wishes - Clare
Good experience
Easy booking, friendly staff, quick service and arcade after bowling as well
10 juin 2026
Réponse de Tenpin - Acton
Hello Jamie,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased you enjoyed your visit and found our service efficient. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Réponse de Tenpin - Acton
Hi there,
Thank you for your fabulous 5* review at Tenpin Acton! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon! Best wishes- Steph
Great family fun
Great family fun. We all wanted a second game and they accommodated it, 3 lanes together, amazing
3 juin 2026
Réponse de Tenpin - Acton
Hi Maria
We're so glad your family had a great time and we could accommodate your request for a second game! We appreciate your kind words and 5* rating. Best wishes - Clare
Staff were helpful and the kids had fun in the arcade
Staff were helpful and the kids had fun
30 mai 2026
Réponse de Tenpin - Acton
Hello Jane, Thank you for taking your time to leave us some feedback. We are so pleased to hear that everyone had a great time at our Tenpin in Acton. We would love to hear how we could gain that final star from you. Many Thanks - Kimberley
They are very slow with everything…
They are very slow with everything pretty much. Even if you have a problem dealing with it is even slower. Lots of young staff and seems only one manager who also behaves slowly.
2 juin 2026
Réponse de Tenpin - Acton
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Acton. We are sorry to hear the issues you faced during your recent visit to us. We will pass your comments onto our team to help us make improvements. Many Thanks - Kimberley
The birthday party food was shocking in…
The birthday party food was shocking in portion size
3 juin 2026
Réponse de Tenpin - Acton
Hi Binni, thank you for leaving Tenpin Acton a 3* rating and review! We are sorry the food portions were not satisfactory during your party, and we'll ensure that this is shared with the appropriate teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie
Very enjoyable experience
Very enjoyable experience. Staff friendly and helpful and a very well equipped venue.
3 juin 2026
Réponse de Tenpin - Acton
Hi Lee
Thank you for your 5-star review! We are so pleased you enjoyed your experience and found our staff friendly and helpful. We appreciate your kind words! Best wishes - Clare
Staff are very friendly
Staff are very friendly. The hall would be better if it has an AC
3 juin 2026
Réponse de Tenpin - Acton
Hello Mohammed,
Thank you for taking the time to rate Tenpin Acton 4 stars. We appreciate your kind words about our staff. We note your AC suggestion. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Great Birthday Party Team, Disappointing Management
I recently hosted a birthday party at Tenpin Acton, and my experience was mixed.
On the positive side, the birthday party team (two girls) was excellent. They were friendly, helpful, well-organized, and did a great job ensuring the children had a fun and enjoyable time. Their professionalism and positive attitude made the party run smoothly, and I appreciate their hard work.
However, my experience with the supervisor was disappointing. The supervisor appeared unprofessional in their approach and lacked basic customer service skills. Communication was poor, concerns were not handled appropriately, and the overall interaction left a negative impression. As a customer, I expected a higher level of professionalism, especially when dealing with event-related matters.
While the birthday party staff deserve recognition for their excellent service, I believe Tenpin Acton should focus on improving the professionalism and customer service standards of its supervisory team to ensure a consistently positive experience for customers.
Overall, the party itself was enjoyable thanks to the dedicated birthday team, but the poor customer service from the supervisor prevented this from being a fully positive experience.
3 juin 2026
Réponse de Tenpin - Acton
Hello Kaushik, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that the two girls helping with your party, made the party run smoothly! We are also pleased to hear that the players enjoyed the session. However, we are disappointed to hear the service you received was below our usual high standards. If you would like to discuss this further with us, Please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Réponse de Tenpin - Acton
Hello Jade, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin at Acton! We are pleased to hear that you found our team friendly and the facilities clean! We do hope to see you again soon. Many Thanks - Kimberley
Great Family Day Out
We had a Really Great Family Evening Out at Tenpin. The staff were absolutely helpful, attentive and kind. Thank you to the team on Friday 29/05. We booked online and the team was accommodating to us as we were quite early. We had some ball trouble on the lane next to us they came and sorted it out within like 2 mins. The atmosphere was very good as well. I would recommend to everyone to have great fun together and the prices were quite affordable.
29 mai 2026
Réponse de Tenpin - Acton
Hello Kimberleen,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you had a great family evening with us. It's wonderful to know our team was helpful and accommodating, and that we could quickly resolve the ball trouble. We appreciate your recommendation and hope to welcome you back again soon! All the best ~ Laura
It was extremely hot in the venue
It was extremely hot in the venue. Zero air conditioning on a hot day/evening. The new layout was ok but really let down by the atmosphere. According to reviews online others say the same
29 mai 2026
Réponse de Tenpin - Acton
Hello Adam,
Thank you for taking the time to rate Tenpin Acton 3 stars. We are sorry to hear about the heat and atmosphere issues you experienced. We are actively looking into improving our venue's climate control and overall ambiance. We hope that the rest of your experience was a 5 star one and we look forward to welcoming you back again soon. All the best ~ Laura
Acton- Only 3 stars as everything was…
Acton- Only 3 stars as everything was good apart from the fact it was very hot inside as there didn't seem to be any Air Conditioning.
29 mai 2026
Réponse de Tenpin - Acton
Hello Nafisa,
Thank you for taking the time to rate Tenpin Acton 3 stars. We are sorry the heat impacted your visit. We are looking into our air conditioning system. We hope that your next visit is a 5 star experience. All the best ~ Laura
Great experience!
3 juin 2026
Réponse de Tenpin - Acton
Hi there, thank you for the 5* review for Tenpin Acton! We're so glad to hear that you had a great experience, and can't wait to see you back again soon! Best wishes - Adelaide
Nice new layout but..
The inside has had a revamp which is nice, all the booths are new and everything looked clean and fresh from the tables to the divider screens. The table service is a great feature so you can order drinks or food without having to leave your lane. We went on a very hot day in half term so of course it was busy, but we were quite surprised that there was ZERO air conditioning in there so be warned as you will get very hot while bowling! Same goes for the arcade, plenty of choice of games but after an hour we had to leave just to cool down.
29 mai 2026
Réponse de Tenpin - Acton
Hi there, thank you for the 4* review for Tenpin Acton! We're so glad to hear that you enjoyed the venue and that you found it easy to order food and drinks. We are sorry that you found the venue to be too hot and we will ensure your feedback is passed on for future improvements to be made. We hope to see you back again soon! Best wishes - Adelaide
Great experience
Great experience! Staff was lovely, everything reasonably priced and has great offers.
One small gripe, the bowling alley and bowling balls are very old. Also there are strings on the pins.
3 juin 2026
Réponse de Tenpin - Acton
Hi there, thank you for the lovely 4* review for Tenpin Acton! We're thrilled to hear that you had a great experience and that you enjoyed our offers and the service from our team. We really appreciate your feedback about the lanes and bowling balls, and we will ensure this is passed to the correct team. We hope to welcome you back again soon! Best wishes - Adelaide
Value for money and good staff
3 juin 2026
Réponse de Tenpin - Acton
Hi Dayne,
Thank you for your lovely 5* review at Tenpin Acton! We are delighted you've had such an amazing time whilst on your recent visit to us! your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
Réponse de Tenpin - Acton
Hi Deborah, thank you for the 4* review for Tenpin Acton! We are so pleased to hear that everyone enjoyed their visit, and we hope to welcome you back again soon! Best wishes - Adelaide
Réponse de Tenpin - Acton
Hi Sency, thank you for the 5* review for Tenpin Acton! It's great to hear that you had an amazing visit, and we look forward to welcoming you back again soon! Best wishes - Adelaide
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.