My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCrown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL Walsall, GB
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Lisez les avis des autres
The staff and manager said no to change our food order. We would have been willing to pay any extra but was not given the choice. We felt very disappointed as the manager was clearly not concerned abo... Voir plus
L'entreprise a répondu
It was easy to arrange, the staff were helpful and pleasant and the karaoke was really enjoyable. A small tip though, the itinerary could have been explained a little better and Gemma didn't receive... Voir plus
L'entreprise a répondu
Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, Royaume-Uni
- 0333 034 6100
4,3
Excellent
173 avis
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Réponse de Tenpin - Walsall
Hi Luke, Thank you for the 5* rating of Tenpin in Walsall. We really appreciate you taking the time to send us these comments on our staff. It's lovely to receive this kind of feedback and we will be sure to pass the comments on. We hope to see you again soon! Best wishes, Jade
Misbehaviours
Staff are friendly and helpful, facility is nice too. But there are often malicious customers trying to break the bowling lane by deliberately hitting at the bumpers or rolling two or more bowling balls at the same time when the game is finished or when they shouldnt be rolling.
Staff should be more alert about and report these misbehaviours, and please step in to stop them or remove them from the premise in order to protect it, thanks!
2 avril 2026
Réponse de Tenpin - Walsall
Hello, thank you for taking the time to leave a review of Tenpin Walsall! We are sorry to hear that you have some concerns and will be sure to pass this feedback on to the team. In the meantime, we do hope to welcome you back soon. Best wishes, Jade
Okay.
Super fast on giving us an aisle. Food service was slow, was told 20 mins and ended up asking for out food after half an hour. We were almost done playing bowling.
2 avril 2026
Réponse de Tenpin - Walsall
Hi Laura. Thank you for rating Tenpin Walsall 4*! It's great to hear the staff were super fast on allocating you an isle. However, we are sorry to hear the food service was slow on this occasion. We will be sure to pass this feedback on for future improvements. We hope to see you back soon! Best wishes, Jade
Fantastic customer service very…
Fantastic customer service very friendly. The atmosphere was absolutely electric myself and my partner really enjoyed our experience. I highly recommend this place to anyone.
8 avril 2026
Réponse de Tenpin - Walsall
Hi Cheryl. Thank you so much for rating Tenpin Walsall 5*! It's really kind of you to send us this feedback and we will be sure to pass these comments on. Best wishes, Jade.
Avoid at all costs
The table area was filthy from previous people- cups, mess, spills. Even thou we had booked so they knew we were coming. Toilets were dirty- arcade was full of unsupervised kids- no manager or staff around to tell the parents to keep an eye- just general chaos- we had one game and left didn’t stop to do anything else as it was absolutely horrid. Avoid as it cost a small fortune for 5 of us to have 1 game- also ball selection was appalling and no spares to use.
8 avril 2026
Réponse de Tenpin - Walsall
Hi Owen, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that there had been issues with the cleanliness and with your visit in general. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We will be happy to assist you further. Best wishes, Jade
Our lane was all dirty granted a family…
Our lane was all dirty granted a family had just finished but we were told to go straight on, no hold on whilst we clean I ended up cleaning as in moving rubbish and glasses then wiping the sides down n chair where their was spilt slush
5 avril 2026
Réponse de Tenpin - Walsall
Hi there, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that there had been issues with the cleanliness at the lanes. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We hope to see you again soon for a better experience. Best wishes, Jade
Awful unclean staff unhelpful
Awful unclean staff unhelpful , bowling game stopped half way through , food disgusting inedible hard mouldy rolls very unhappy about the whole experience asked to email tenpin about this and one reply absolute joke
8 avril 2026
Réponse de Tenpin - Walsall
Hello Louise, Thank you for taking your time to share some feedback with us. We are extremely disappointed to hear the issues you had on your previous visit to us. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kimberley
The staff were amazing
The staff were amazing! my daughter had a problem with a machine in the arcade and the staff were approachable friendly and sorted the problem straight away! deffo be coming back! Thankyou
4 avril 2026
Réponse de Tenpin - Walsall
Hi Collette, thank you so much for the brilliant 5* review of Tenpin Walsall! We are delighted you and your daughter had a great time and our team were on hand to deal with any issues and we can't wait to welcome you back soon! Best wishes - Mel
Young kids zero customer service
Bowling part and arcade experience was great but the young staff seem to be more bothered about having their own conversations either together or via earphones than customer service , due to the laughes and giggles my meal didn’t come out with the kids meals and when it did the special requests on my meal was wrong and they sent me out a kids meal instead of the adults meal , so by the time my food arrived the kids had finished and wanted to play in the arcade. Team should get along and have fun at work aswell as selling Brillant customer service but the boy curly hair had zero customer service very rude and sharp.
8 avril 2026
Réponse de Tenpin - Walsall
Hi Katie, thank you very much for taking the time to leave a review of Tenpin Walsall! We are very sorry to hear of your recent experience! We pride ourselves on excellent customer service and so find this very disappointing to hear! Your feedback is extremely important to us and so please be assured all will be forwarded to the relevant team to ensure improvements are made! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
It was great kids loved it it was for…
It was great kids loved it it was for there birthday
1 avril 2026
Réponse de Tenpin - Walsall
Hi Taymar, what a great 5* review of Tenpin Walsall! We are so pleased your children had a great time celebrating a birthday and we look forward to seeing you all again soon for another 5* experience! Best wishes - Mel
The lady who helped us with our booking…
The lady who helped us with our booking Alexis w was polite and helpful.
Ten pin was clean and really busy however Alexis got us through the queue quickly and to our lane
1 avril 2026
Réponse de Tenpin - Walsall
Hi Malisha, thank you so much for taking the time to leave such a lovely 5* review of Tenpin Walsall! We are really pleased to see you had such an enjoyable visit and received excellent customer service! Please be assured all of your lovely feedback will be sent to the team and we can't wait to welcome you back again soon! Best wishes - Mel
Réponse de Tenpin - Walsall
Hi Mark, thank you for the amazing 5* review of Tenpin Walsall! We are so happy you had the best time and we look forward to seeing you again soon! Best wishes - Mel
Staff very helpful music a bit loud…
Staff very helpful music a bit loud some strange man walking round looking for change left in machines. To keep it child friendly not sure this should be allowed
1 avril 2026
Réponse de Tenpin - Walsall
Hi Ric, thank you for taking the time to leave a review of Tenpin Walsall! We are pleased you enjoyed your visit and we take on board your feedback regarding the music and will pass on! We are also sorry to hear that some customers made you feel uncomfortable and if you would like to discuss this further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Walsall' Best wishes - Mel
Had a wondefull experience staff were…
Had a wondefull experience staff were nice and friendly my first time here and already booked to come back again for another go of lazer tag
1 avril 2026
Réponse de Tenpin - Walsall
Hi Anna, what a brilliant 5* review of Tenpin Walsall! We are really pleased to see you had such a great time on your first visit and found our staff to be nice & friendly and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Bowling experience
Staff were friendly and helpful. Liked the bowling booths were sectioned individually. Loved the childrens/Disney music playing in background.
31 mars 2026
Réponse de Tenpin - Walsall
Hello Jenny,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We're happy to hear that you found our staff helpful and friendly! It's great you liked the bowling booth setup and the music we played. Thank you for your review. All the best ~ Laura
Bowling was fine, Bar service substandard
Bowling was fine, kids enjoyed it. Service from the bar disappointing. Ordered off the lanes QR code, after 30 mins still no drinks delivered . We checked with the bar and they had no record of the order even though it had been processed and paid for. To the bar staffs credit they checked the receipt and prepared the drinks, but again for just 4 drinks we had to wait a further 10 minutes for them to be prepared and brought to the lane .
1 avril 2026
Réponse de Tenpin - Walsall
Hi John, that you for taking the time to leave a review of Tenpin Walsall. We're sorry for the disappointment caused with the delay of your drinks order. We're pleased that the team were able to resolve the issue. Hope to see you again for a much better experience.
Take care,
Kirsty
Really easy to check in
Really easy to check in food on time and great arcade. Staff are really friendly.
1 avril 2026
Réponse de Tenpin - Walsall
Hi Joanne, thank you for the wonderful 5* review for Tenpin Walsall! It's great to hear that you found it easy to check in and that you enjoyed the food and the arcades. We hope to welcome you back again soon! Best wishes - Adelaide
Fun environment
Fun environment, attentive staff but needs more staff as its so busy, toilets a bit dirty and tables but the activities are great.
27 mars 2026
Réponse de Tenpin - Walsall
Hi Rachel, thank you so much for the brilliant 5* review of Tenpin Walsall! We are delighted to hear you had fun and found our team great. However, we are sorry to hear that some of your visit fell short of our usual high standard! Please be assured all feedback will be passed on and we do hope this will not deter you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Quick service helpful staff ,
Quick service helpful staff only down side was a cup of tea for £2.75! Half a cup full and it tasted awful.
1 avril 2026
Réponse de Tenpin - Walsall
Hello, thank you for the 4* review of Tenpin Walsall! We are really happy to see you had a great time and received excellent customer service. However, we are sorry to hear your cup of tea fell short of our usual high standard! Please be assured all feedback will be passed on so that improvements can be made and we very much look forward to welcoming you back again soon! Best wishes - Mel
Réponse de Tenpin - Walsall
Hi Katie, thank you for leaving this wonderful 5* review of Tenpin Walsall! We are so pleased you had such a brilliant evening and we really hope to see you again soon for another fab evening out! Best wishes - Mel
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