Great Northern Avis 

I'm not happy with the service at Moorgate Station.

Because I work regular nights, I travel home from Moorgate on the Welwyn Garden City route in the morning after I have worked a night shift, and the barriers to the nearest escalators are on exit only.

So therefore, I had missed my train after I had to swipe through the furthest barriers and hurry down those many flights of stairs to the platform where my train was departing from, and of which had made me miss my train and wait for another.

It's not nice having to wait for another train after already working a twelve hour night shift.

My elderly and partly blind mother was given wonderful care at Hitchin station yesterday (23 Jan 2024). My mum explained to the staff that she was feeling a little lightheaded so they took her bags and helped her to the lift. They escorted her to the train and settled her in her seat. They also radioed ahead to ensure assistance was organised at her destination. I am very grateful for the care given to my mother, thank you all at Hitchin and Horsham stations.

Shame on this country!!!!lost already to jobs and probably today is going to be the third......all the time for the same reason,delay,cancel,no driver....wgere is the government???????tuis country is not the same anymore,sorry to say that but is true!

Definitely a contender for one of the worst run TOC in the country. It’s like playing Russian roulette on a daily basis. Several times in the past month alone, particularly at Cambridge, the train is cancelled due to no driver. I could complain about the endless signal failures, engineering works, overhead cable issues but that is more the fault of network rail. The driver issue is within the control of GN however and appears to be one of the main reasons why they cannot run a reliable service. Constantly short of drivers however they are not advertising for new ones.

As usual do not rely on the service if you actually want to get anywhere. You have ONE job run a train on time.

Booked first class tickets to get home comfortably after a long international flight. Knew from previous experience that there is not a lot of difference between standard and first class (unlike friends of ours who are lucky enough to travel with a different company and have more comfortable seats, food service etc etc etc). However what are we actually paying extra for apart from the expectation of a seat? Carriage is packed and there is no difference to standard fares (there are even people standing!!!! Just a money making scam. Great Northern you should be ashamed.

I commute downham market to london, and my daughter takes the same train twice a day to get to Ely for school. The service is tragically terrible: delayed or cancelled so regularly due to reasons such as “no driver available” or “issue at the depot”. If I used such excuses for my job, I’d have been fired years ago. Only we can’t fire the trains operators, apparently we are stuck with them in the name of private enterprise bringing efficiencies and savings to us, the lucky users. I cannot believe we have let our public services come to this. For god sake, renationalise these assets and run them like the French or swiss: half the priced bullet proof reliability. I’m continually embarrassed to live in this country

I’m constantly baffled with how expensive the train tickets are considering how awful their service is. You either make a service expensive but it works well, or you make it cheap because the quality sucks. Somehow great northern manages to be both terribly unreliable plus absurdly expensive. They will literally cancel a train 20 minutes before it comes and will make you wait sometimes over an hour for the next train. There’s been several occasions where I had to pay the nanny for over an extra 2 hours because of random, unplanned train cancellations. The most laughable part is that they will delay you for literal hours and then compensate your £16 ticket and refund you like £2 out of that.

Honestly, great northern train service is so disgustingly bad that if god would give me one wish, it would be for this service to burn down. Forget about becoming a millionaire or world peace, all I could ever wish for is that great northern railway service gets swallowed by the earth all the way to hell.

The cherry on top is that they also manage to hire the most unhelpful, rude staff you could possibly imagine, it’s like they were all raised by wolves and then someone taught them how to be a minion of capitalism. Sometimes I wonder if these people lack a soul, like cockroaches do.

If you’re planning to live in a place where you will be using great northern to commute to London, I beg you to reconsider, or learn how to drive a car instead, because this service will make you miserable.

Unreal how bad this service really is. The delays are so regular that I get up at 0430 for a 0900 start that is 30 mile journey to London. Monday no trains running, so drove the 60 mile round trip that took 8 hours due to the A1 being closed after an accident. Friday 2 hours late for work as didn’t want to drive again and so it goes on almost daily now !
And Weeman Khan doesn’t want anyone in a car despite his fleet of Diesel Range Rovers that drive him everywhere! I have always wanted a tattoo so think I shall just get the word ‘MUG’ tattooed to my forehead and be done with it.

Shocking company. How they can get away with charging how much they do for a ticket, when 9 times out of 10 the train will be delayed or cancelled due to 'staff shortages'. How is that the public's fault? Then when a small mistake is made on where to sit on the train, they slap you with a £100 fine. So how did they get to that number? How has a ticket now gone from £18 to £100?! Even when you offer to just move as you werent given the option for a different seat, they decline this offer and just issue a fine because its easier. Right before christmas as well? Disgusting. Absolutely 100% a scam company that never runs on time. AVOID AT ALL COSTS.

EDIT: After appealing the fine, an independent company have reviewed my claim and have come to the conclusion that Great Northen Rail had INCORRECTLY valued my fine. Therefore, the fine was dismissed. But if I hadn't had gone through the lengthy appeal process, then they would have happily taken £168 off me for nothing. Absolutely disgusting scam company.

GREAT NORTHERN RAIL ARE A SCAM COMPANY, DO NOT USE THEIR SERVICES.

What a friendly service we had this evening on the 21:42 from Moorgate to Stevenage. The driver delivered various announcements with useful info and a great degree of humour putting a smile on his passengers faces and we were all grinning at one another in amusement. Great chap making a y tiring journey home enjoyable 😂👍

Unless train service, always delays on the 15:53 from Welwyn Garden City. They clearly don't give a F*** and can't read a clock correctly. Then when they know they are late they drive even slower. I can bet money that they will be late every day, easy bet. You lot need to sort yourselfs out, charging what you do with the service you provide, taking the public for fools.

Paid £31 for no seat. My 10 and 7yr old kids sat in a luggage rack. Train was rammed. This is a massive warning to never get a peak time train with “great”Northern trains. DARE:travel on the 5:10pm service to Ely don’t reserve a seat. You will understand why.

If I could give this a negative 10 I would. Unbelievably bad and the amount they charge for tickets and for near daily delays and cancellations is almost criminal. Commuting into and out of London is bad enough, but this service makes it a hundred times worse.

The only thing reliable about this pathetic excuse of a train service is its unreliability. Delays and cancellations to services are so common they're always expected, the train fares are absolutely extortionate especially given how terrible the services are, the quality of the trains are atrocious and staff are often rude and unhelpful. This is coming from someone who has had the misfortunate of using this abomination of a train service for the past 15 years.

16.39 Kings Cross to Cambridge/Kings Lynn Monday 30 Sept 2024 was diabolical. Everyone was kept waiting at Kings Cross with no platform announcement as the minutes ticked by, past the timetables departure time. Then told to go to Platform 8 (no extra tickets gates open to cope with sudden rush, no staff on hand to help less able passengers) where there were lots of locked carriages. Then queued up again outside locked train while more minutes ticked by. Then platform staff walked up the platform, initially saying front coaches were for Kings Lynn - OK, no need to move as I was only going to Cambridge. More minutes tick by as we queue up outside locked doors. Then another staff member wanders by now saying only the front four coaches are going to depart. Unholy rush up to far end of platform to now grossly overcrowded front four coaches. Squeeze on, along with lots of other poor fellow passengers. Our little half train finally departs about 15 minutes late with everybody packed in tight. Train driver gives incoherent non-apology about not enough carriages having left the depot. No apology whatsoever for delay, lack of clear and timely info from platform staff, locked carriages or severe overcrowding. Absolute rubbish experience for a huge ticket price. Operational problems happen but why do they have to be so nasty to passengers on how they handle these problems, always sending the message that they don't care and we don't matter. They can only get away with it because we have no choice.

Just awful customer service. Didn't inform that the train to the airport was cancelled. I had to go to the staff member at the ticket entrance to ask and they said its cancelled no driver........... I can't stand this system that charges travellers fares that are reasonable but steadily increasing all the time and soon to be unreasonable, but cannot invest is a more stable system. Pay more drivers! Ensure that the workers show up to work by paying more and creating better working conditions. Have systems in place to prevent entire journeys from being CANCELLED. Every day in London theres an issue with the train it's infuriating I can't faking stand it. I'm getting a faking car

The most annoying rail operator. Mysterious incidents of train traction occur mainly on weekends. Probably the broken traction is called 'John who had a good party'. Start hiring people who care about their jobs!

Why is it whenever I take the Northern line is there always an issue, always delays and yet when we pay more for our transportation than other country in Europe! Also never any explanation of why there's delays? To make this work I have to take an extra hour out of my day to compensate for their inadequacies! What a JOKE!!! and you want us to reduce driving ??!!!

My query was answered swiftly and efficiently by Abdul, and I was able to get everything I need without much hassle. I highly recommend Great Northern Railways to any and everyone... F.I.