Great Northern Avis 

There’s an incident - no problem, can’t be avoided. They took us off the train at Welwyn and told us to go to the basement where taxis will be provided.. got to the basement there’s no taxis, 100s of people, no explanation. Staff telling people to go away when they ask what’s supposed to be happening

Daily delays and cancellations of trains. The most unreliable train company in UK. This company is the main reason that I am loosing money daily because I am going late on my work place, or I am paying 60£ taxi to return back home because they used to cancel the late night trains. Meanwhile, because they have the monopoly from Ely to Kings Lynn, they are asking double price for the tickets compared with other train company for the same distance routes. The government must shut their services.

Ok, affected by what was probably a nationwide screw-up by Crowdstrike, but to then withhold delay-repay (probably because their systems are giving them false data) is unforgivable.

A 20-minute journey took 2.5 hours.

I would give 0 stars if it would be possible. Every day something is happening for cancellation or delay. It’s either shortage of staff, signal failure or the strikes that went on forever. Every morning we have to check if it’s working or not. If yes that’s a miracle. This week when it rained the train stopped working at Alexandra Palace. Today it’s hot outside they don’t work again. The worst train line ever. With a monthly travelcard no trains

Not the first time my train has been delayed or cancelled. Where is all our money going? Why can’t you sort yourselves out???

The seats are very uncomfortable and the trains invariably late. Last week my train from Cambridge was 45 minutes late into London but they have only compensated me for a 15 minute delay. Yesterday evening a broken down train at Hitchin meant it took more than four hours to travel from Cambridge to London. Promised replacement buses at Letchworth never arrived. Had to go back to Cambridge to get the (much better) Greater Anglia service to Liverpool Street. No doubt the CEO of Great Northern is getting a massive bonus. He (or she) should be made to travel on their own trains.

No toilets. No wifi. Electrical sockets not working.

Genuinely the worst service I have ever experienced in my life. I am 19 and commute everyday and the ridiculous overpriced train fares take 1/3 of my entire salary. The are delayed or cancelled far more than they are on time, I can count on one hand the amount of times I’ve had a whole day of on-time trains. Ticket inspectors are incredibly rude and unfair, they couldn’t care less if you have a reasonable excuse for having the wrong ticket/ railcard and will fine you anyway. For the insane prices you would expect a half decent experience in terms of comfort but the trains are dirty all the time and I can’t remember the last time I’ve got a seat at peak times. If you can avoid ever using this service then DO. Daylight robbery.

Awful (awful!) service, cheap trains, expensive tickets. There is nothing good to say.

Train from Cambridge to Kings Lynn always get delayed. Hardly a day when train reaches on time. Very poor public service and very unreliable.

This time last year I attended the same event as today GNR cancelled my train back leaving me stranded in London and a £220 hotel bill for an over night stay. Today at 11.20, 3mins before my train wS supposed to leave they cancelled it due to a fault on the train! LNER for me in future!!!!

Et bord med træk og uden udsigt til golfbanen. Uopmærksomme tjenere, trods forudbestilling af bord til 5 personer. Gjorde opmærksom på nedsat hørelse, men blev ignoreret! Maden blev bestilt 2 x burgere, 2 x kyllingesalat og en gedeostsalat. Efter 10 mineområde burgerne, så gik der 10 min mere til en gang kyllingesalat og en gedeostsalat. Derefter henvendte tjeneren sig til en af deltagerne ved bordet for at fortælle der var glemt at bestille den sidste kyllingesalat……. Såsidste deltager måtte vente yderligere 10 min inden den kom. Ingen undskyldning til mig som vært. Burgeren tør og halvkold det sammenmed pommes frites…… salaterne ok, men bolle smørelse fik ingen forklaring før der blev spurgt. Det er sidste gang jeg spiser frokost påmin fødselsdag her. Tjenerne var mest interesseret i golferne som havde været rundt banen….

Never on time, staff on platforms have no idea and just use their mobile phones/national rail app that everyone has. Continuing failure and expensive. Really should be chucked off franchise.

Great Northern advertises free Wifi on trains marked with the blue ‘Wifi’ badge. My train was and always is, so I rely on it to access my e-ticket should an inspector ask. The WiFi was down on my travel date, so I was unable to provide the e-ticket and fined an excessive £77.60. I appealed this, providing proof of timely purchase and, despite the panel stating they can now see I made payment, they say the issue is that I couldn’t provide proof of purchase at the time - so they are still progressing with the additional £77.60 additional fee. Completely harsh and unreasonable.
In summary, poor service on the train, callous treatment of customers, and acts of unfairness & greed to take more of your money - even when an honest mistake has been made. Avoid travelling with Great Northern if you can.

Honestly zero stars would be too good! Train cancelled and had to catch an earlier one as had bookings in London for my daughter’s birthday. Staff at St Neots train station were rude told me it was my fault and I should have known the train was cancelled despite it showing on time less than 24hrs before hand. Then they tried to charge me £17 more for a new ticket compared with the same ticket on Trainline. They deserve a pay cut not a pay rise bring on AI service. If everyone else approached their jobs in the same way we would all be out of work! Disgusting service!

Carlos on Sunday ( today) Cambridge to London Kings Cross in the morning. He was on the train checking tickets and I made a genuine mistake with the type of ticket I had and being an older woman he didn't make me get off at a deserted platform but let me continue to London. Thank you Carlos.

The shixxxtest train company you can deal with there isn't a single day without an issue, and plus they made the tickets even more expensive now so you're practically paying for fxxxxking yourselves over. And even if you apply for their “ticket refund” they give you back like £4 from nearly a £20 ticket from more than 1 hour delay and cancelled train, because of not enough staff they say. What a pile of 💩. And the best part is you always see them sitting at the station drinking a f tea and doing absolutely nothing. What a nonsense.

If I could give 0 stars I would.
Staff are so rude.
Ask them for help and they either act like your stupid with comments like ‘I can’t keep telling people, look at the sign’, despite announcements saying to ignore the signs for that platform (London Bridge staff) or just tell you the wrong thing completely (their staff told me to get a particular train, and then I got fined at the destination for having the wrong ticket). Outrageous!

F***king overpriced terrible service that my son has no choice but to use getting home from school. Trains are regularly cancelled forcing him to travel home in the dark at 14yrs old. Unacceptable and shoddy service. When he asked for help at the station desk he was met with zero assistance or empathy. Just terrible, if I could give minus stars I would.

Went from Manchester to WGC on a Sunday and when I got to Kings Cross the whole line was cancelled the day before. Had to make alternative travel at my extra cost and Great Northern don’t have the minimal decency to refund me for that part of my journey. Utterly outrageous and just not right for someone trying to travel. Can’t trust the service at all and will drive instead as the system has failed!