Great Northern Avis 

Cancelled train AGAIN - didn’t even bother up loading info via website until it was to late - 90 minutes late to work 2k on a season ticket - JOKERS

Today, again a GNL train from Hornsey to morgate was cancelled with a very short notice, as usual. This is one of the many cancellations which take place every day. Unreliable service and pathetic communications

always late, can result in missing the connection great northern and Thameslink services at Finsbury Park. Constantly held at red signals without any communication from the train driver.

More often than not delayed - very frustrating

After yet another tuff day, i was faced with yet another dreadful service from not so great northern trains/ not so greater anglia trains.

Delays outbound to and from London from Ely and its now become so bad ive had to change my working hours to suit this awful service. Not only do these dreadful trains run late or cancel at short notice, but even when you get on them you are shaken like a damn coctail shacker.

Please guys get it sorted or ill just not pay these ridiculous fare charges for a terrible service and jump the trains like so many do.

Sort it out!!!

The service is awful. We're not on strike days and I've been delayed by 3 hours so far. It's far time the directors stopped making record profits and actually provided an acceptable service.
I pay £28 a day for this shameful service.
Would never recommend

They have to be the most over staffed and poorly run company in the history of train operators- I watch the 4 to 5 members of staff everyday for years and o have never and I mean never t have I ever seen them work - I am however getting to know they like strictly and Google box is a popular topic - I find myself becoming increasingly frustrated at the way they operate and hope one day someone takes control and runs it like a proper company

Even when they do choose to come to work they can’t run a reliable service.

I have been travelling on Great Northern services and all of the previous operators for over forty years. I have had enough experiences to write a book. And yet they do not know my name and they could care less what my name is. Just as long as they extract their pound of flesh for their entirely sub-standard service. I have met some genuinely helpful and friendly staff at the ticket office but they are rare on the ground. I have also encountered some polite and friendly staff through email contact. But without a doubt the service provided by the staff at the gates for platforms nine and ten at London King's Cross are remarkable for their rudeness, poor manners and downright surliness. It's almost like they feel they are doing me a favour by allowing me to spend thousands of pounds a year for a dreadful service. And almost as equally bad are the staff on the customer help desk at King's Cross. Indifferent, lazy, unhelpful, passive-aggressive and poorly-mannered all spring to mind. If they spent less time chatting to their friends, checking their mobile phones, sleeping at their desks and ignoring customers they could provide a better service. I have spent literally hundreds of hours observing their shenanigans while waiting for late and cancelled trains. I highly recommend it if you want a snapshot of why the country is in the dire state it is in.

The heatwave was one or two friggin days max. Somehow on thursday I cant get a train at all for no reason while the goddam underground is still running with no problems. Watch these useless tards milk these two days of sun and use it as an excuse to do a worse job than they was already doing.

JUST DO YOUR GODDAM JOB USELESS TARDS. YOU HAVE LITERALLY ONE JOB AND CAN'T EVEN DO IT!" bunch of absolute clowns

Has to be the worst company I have ever come across went to the football last night and had to leave early due to this company’s not being able to run late trains. It’s not the first time this has happened they are just down right awful.if you going to do a late show in London be prepared not to be able to get home a absolute disgrace

Thieves take train money from people and carry them by bus, they never blush and are not ashamed. I wonder if those who run this place are ashamed, do they think they deserve the money they get, do they think they deserve it? Great Northern don't even deserve 1 star, their train services are that poor. rarely punctual, frequently cancelled without any prior notice. They also charge higher amount even to travel within London / Oyster zones. I don't know how this is not regulated. In nutshell, paying for the rubbish service. TfL is more reliable than this.

This is the 20:53 train from Ely to London Kings Cross: Cans, bottles, generic rubbish.
No one care about cleaning the train before leaving. Only the traveller from London will have the luxury to have it cleaned! Shame

There aren’t enough thank you’s in the world to express my gratitude to two of your fabulous staff members at Stevenage station. Karen and Andrea went ABOVE AND BEYOND to help me get reunited with my phone which had irreplaceable photos on it of my dad who passed away last year. I hadn’t backed them up and they would have been lost forever. Those photos are priceless and I was in floods of tears. I will never forget their compassion and kindness. A million thank you’s from me and my Dad (who probably walked past you every day at the station on his way to work). You never know what that extra effort can mean to someone!!! Thank you thank you thank you!!!!!!

Terrible service and negligent communication when there are problems. Awful awful awful.

AVOID at all costs unless it saves a significant amount of time from your journey. This is a genuine competitor for least reliable rail service in the UK. Your train is not guaranteed to show up on time. It's not guaranteed to reach its destination. The destination is not guaranteed to stay the same. The train is not even guaranteed to show up. You may also find them giving multiple different reasons for a disruption as the journey goes on. They have slowly destroyed every ounce of good faith and trust I had for them over the year and a half I've used them. Save yourself the time and the stress. AVOID.

Utterly, utterly disgraceful rail service! At all levels of customer engagement, without doubt, the worst company I have ever had the displeasure of dealing with. The absolute stress they cause thousands of commuters on the St Pancras - Arlesey route on a daily basis is extraordinary! I hate everything about them all with a passion. If they even think of raising their rail fares this year.........

I honestly don’t know how people commute everyday not knowing if they can get to work or home. I use the train a few times a month for the last 10 years. In the last 6 months. All my journeys but one has either been cancelled or delayed by over 20 mins.
Trains themselves fine but when your one job is to supply a train to get on a time you advertise, how you can you be this unreliable?
Also approx £20 for 45 mins journey on train (outside London) how do you justify that? 😂

Utter utter crap as per usual unfortunately if you want a drink and have London meetings and need to get home you have to take this service…. Will take 4 hours plus to get back this evening in the car it’s around 2 hours…. Might have to give up drinking as not sure I can face going back on this service again!

Obviously just like all British trains this is massively overpriced and over sold so shareholders can kick back. Clean trains though, although it took a global pandemic for them to find the Hoover.

Warning if buying tickets from a ticket machine, the machine will refuse you off peak fares until after 10am. Don't let it rob you further, just go to a human at a ticket office.