Great Northern Avis 

The amount of times I have had trains cancelled on me before work and after work is a joke. Prices going up every year yet same crap service. What are we paying more money for?

What an absolute joke...after 4months in lockdown and looking forward to working again...this railway line is making getting back to work stressful.
Same old problems.
Monday morning delays and probably every other day when they get n a roll.
If I worked this unreliable I’d be out of business..complete sham

I was given both a ticket and a penalty fine at the same time for the same journey, I raised this with Northern and they ignore it. I was also tapped on the shoulder by a member of staff- which during these Covid times. I didn't think was allowed. I raised this with Northern too, and they say that ok to do. My advice dont use Northern trains if you can avoid it.

Racism against young black male

Now I’m qualified and working in the NHS having finished my degree.
When I use to commute to uni I faced racial discrimination and if you dint want to believe it’s racist I was definitely treated unfairly.
One morning during the week I was communing to university. I came off the train at Hatfield station along with many other people going to work, uni etc. A ticket inspector came out the train to check if had a ticket on me or if my ticket was valid. Why did she go directly to me and not check anyone else’s ticket? She didn’t check anyone’s ticket for the whole journey from Finsbury Park to Hatfield but when I come off the train she walks out to ask if I have a valid ticket? Furthermore I was on my way to exit the station so even if my ticket wasn’t valid or if I didn’t have one I would have been dealt with by the inspectors at the train barrier entrance.
Try to understand the way I felt in this situation, so many people came off the train and the ticket inspector only came directly to me to check for my ticket.

As one of the few people still left in employment in this country now, I am still making the normal amount of use of the service between Peterborough and Huntingdon during the week. Last Sunday saw A LOT of snow fall in the Peterborough area. Naturally, I was concerned about my trip the following morning, so deliberately remained prudently-minded about the trains, and went to meet the earliest one the next morning at 04:20am. To my utter surprise though, it not only arrived, but did so 20 minutes early, allowing me the opportunity to sit on my own, in a nice warm empty carriage while wearing my pointless muzzle; a ludicrous position I often find myself in. True, it did then leave about 15 minutes late, and yes, it did mysteriously stop half-way along the rout for about 5 minutes, and no, I didn't get an explanation for either of these times. However, I did arrive well within time at my final destination, and was able to start work on time - we must all do our bit to provide for those poor, helpless teachers who just can't quite find it in them to be bothered, remember!

The following day, the snow had not cleared completely, so again, I allowed for this. This time though, absolutely no trouble at all. The rest of the week has also been flawless - WELL DONE TO EVERYONE AT GREAT NORHTERN! 4 stars only though; it really wouldn't be too much trouble for the driver to say a couple of words on the PA when we are stuck in the middle of nowhere.

To anyone who has suffered, can I suggest you think more wisely about the logistics of running a train service, and allow for this.

OK, rant over.

I HATE THIS SERVICE.
There are always delays with this useless service which unfortunately I have to use to go to work. I've been late for work countless of times because of them and there is nothing that can be done. Aweful.

Terrible service! Trains get cancelled and delayed all the TIME! Their service is absolute crap

I have had a strange issue with the great northern booking website. The dates on the ticket came out wrong, I am absolutely sure I select the right dates, I always double check and I had other person with me that check also before we buy. We arrived at the train station to go to Scotland for a wedding and for our surprise, the ticket didn't work. We had to buy other ticket and trying to manage to receive a refund for the error that was not ours, the customer service was terrible, keep pushing you from the phone to email and nobody solve or help in anything. I will never use this company again and don't recommend at all!!!

Absolutely shocking how it’s a spin of a coin wether the heating is on in cold conditions. Toes cold, can see my breath. This is not acceptable.

Complaints team on Twitter are useless. Even after explaining it’s not a defect on the train but a case of turning on the saloon door heating they still ask for the car number and say they will report it to maintenance!

It’s not a defect! It’s terrible management, terrible care to your paying customers.

All it takes is a flyer to go out to the drivers to make sure they set the heating on in cold conditions. Train managers should drum this into operational staff.

Get this sorted once and for all Great northern!

What a winning service and great train ride.plenty of seats.
clean toilets.happy efficient staff.the one drawback is scruffy smelly in washed rude nasty commuters always moaning and swearing.when they have world beating train service.But they are ignorant as they have never been on a train abroad t o realise how great it is.

Only 1 word I can use to describe northern rail - Shitee.

So frustrating about their services almost delays and cancels every single day! The app is useless and so usually you get multiple time tables one on the app, one at station, one at platform, absolutely horrendous!! People who run the service needs to step down immediately!

Great Northern don't even deserve 1 star, their train services are that poor. rarely punctual, frequently cancelled without any prior notice. They also charge higher amount even to travel within London / Oyster zones. I don't know how this is not regulated. In nutshell, paying for the rubbish service. TfL is more reliable than this.

How fantastic they have implemented tap with your card to pay, no need to purchase tickets every day! Problem is it doesn't calculate a return fair and charges you two singles. So basically paying double. Absolutely disgusting

Northern rail billions of pounds Company is very slack, and courses too many constant disruption to people using your Trains. This is unacceptable to the people ;after your wrong doing you expect them to pay again to travel.

We never agreed to lend you money we wanted a service From you ;which you promise to meet for the payments you recieve. Customers are then given a Job without pay to claim your own money back because you have it now, in your banks and we have nothing ;but inconvience of waiting longer ,and waiting five days for your money back.

People are left stranded this is out of order or pay again what happen's, if the customer as no more funds if you even get that option with 310 trains cancelled daily; despite train fairs going up yearly ,and as neally doubled on some Journeys within the past 10 years.

A lot of people are struggling and there livelihoods depend on you. That's why there use your trains.

People on budgets and working class use affordable tickets and use of public transport are essential instead of having a car .You should correct your mistakes and stop letting people down; if you was a family,friend or a boss you would be labelled a waste of space. Would you bother with them again? THE ANSEW IS NO ! Your company seriously as issues it's not dealing with and frankly have no respect for the People. The Government should now get rid of your company because 1,000s of trains are cancelled weekly ,and all we hear his excuses all the time.

We dont want your excuses !!Just to get to A to B at the times you specify; without the unreliability. Buses manager it !!! Why can't Northern rail you owe it to the people?! I'm stranded tonight 50 miles away from home!

This company as now let me down loads of times, and sometimes having to pay again to get home; through no communication from them.

Note to the public: Claim compensation for missed train journeys, and if need be you should send a reasonable Hotel Bill or Long journey taxis fairs and you could even claim lose of earnings expenses back if stranded; if there don't pay take them to Court,and bill them for your time.

Northern rail: I think you will sort yourselfs out then. We as the public have the Power, not you!

Bought first class tickets for a more comfortable quieter journey. What a joke. No ticket inspectors so first class gets rammed by students, most of whom boast about not having tickets at all let alone first class. When I complained the Customer Service at Kings Lynn just said. Don’t buy first class then! What a joke of a company

So poor at every single level, trains are always late, often cancelled never clean. They are not open with customers with issues and seek to deflect blame.

New trains are out, but they are more unreliable than the old ones, so angry.

To add insult to injury you then get the ticker inspectors coming up and down, almost like a hit squad.

I have the answer to cancelled trains.Go in the car,quicker cheaper,reliable, and no abuse from staff in ticket office.