Cleaning Gurus Agency LTD Avis 

We've been using Cleaning Gurus for a few years and are very happy with Irina who is always punctual and does a great job. The company are very helpful and easy to deal with. Sue from Teddington

Our regular cleaner does a great job - she’s punctual, hard working and always has a friendly smile. Work surfaces in the kitchen are always shining when she has been 😊

Ilinka spent a few hours at my flat, getting into all the corners to clean where I had avoided for quite some time. She was thorough and diligent and comes highly recommended. A cleaning job expertly done by Cleaning Gurus!

Wonderful service. The lady that helps us is incredibly thorough, punctual and lovely! Very thankful for her help. After some previously not great experiences using other providers, so pleased to have come across Cleaning Gurus!

Good communication, amenable and friendly. Provided a good cleaner to us who is satisfying all our requirements.

We have been using cleaning gurus for past 3 years. Their rates are super competitive. They have been always punctual and communicated frequently and timely if they are any changes to cleaner schedules. I highly recommend them for domestic and commercial cleaning.

We have been blessed with Ilinke every fortnight for the last 6 months. She is honest, thorough, timeous and no job is too much for her. Thank you Cleaning Gurus for your professionalism which has been trouble free from the get go. I would definitely recommend your services.

I have a regular lady who cleans my property and she is very professional and always does a good job. If ever l need extra help the company always tries to accommodate my needs and even when l have to change dates they are always ready to assist.

Very happy customer. The service is reliable and well done. If for some reason the regular lady can’t make it, a replacement is available or we are able to reschedule to a suitable time and day.

I highly recommend Cleaning Gurus, they were quick and efficient at providing someone on request the next day. Stella was amazing and made my flat sparkle. She paid close attention to detail and thoroughly and meticulously cleaned each room. Thank you very much Stella!

On no account use this company. I paid £400 for a post building clean. They missed lots of things including a toilet and parts of other rooms. They spilt a liquid making a big patch on our brand-new carpet ( which didn't need cleaning) It has left a mark. They came back for a reclean and it was a joke. One guy wandered around with a spray saying 'oven cleaner ' and a dirty cloth. He didn't seem to speak much English. The accompanying man wandered after him asking me every moment (after each wipe) is that ok now? In the end I gave up and asked them to go, finishing the job myself.

I hired this company to deep clean 3 shower rooms, one toilet and kitchen. I paid them £325. This was the worst service ever. They do not understand the conceit of deep clean and the two cleaners who came couldn’t speak a word of English. They advertise grout cleaning in the bathroom and none of it was done. They also left a toilet without cleaning it. What a waste of money, do not hire this company.

DO NOT TRUST THESE PEOPLE, they lie! the cleaners were OK but.. I had booked them for a deep clean for my fathers house for a 1pm. I had driven down from London and got a call at 12.55pm to say the cleaners had 'been delayed'. They finally arrived at 4.30pm, they had not been delayed they had pushed another job in front of mine, the cleaner showed me his schedule. Terrible people could not organise the correct time although this was booked a month in advance.

I paid for a "deep clean" costing over £500. Before the cleaners left, they asked me to check.

The first thing I noticed was the partially cleaned toilet, I asked him for his cloth to prove they did not do a good job. He just watched me wipe it clean. I showed him the dust on the doors & he told me that my house was very dusty. Hey! That's what I am paying you for - right? But I doubt if he understood me.

After they left 4 hours later, I went about the house & was appalled to find out that they had not done any dusting in one of the bedrooms. I found they did not wipe down or clean one of the bedroom window sills. The bathroom window sill was cleaned partially & the items on the sill were piled up! They moved stuff and did not put it back in its place. The toilet was NOT cleaned properly. The desk in the conservatory was not dusted neither was the chair. So many surfaces were left with dust. I had to clean the doors, tvs, etc.

Behind the fireplace was not touched neither was the dining table!! The fireplace was cleaned only in the front!!

Terrible, terrible job. A job badly done for the price. I do not recommend Cleaning Gurus - they are anything BUT!!!!

I wish I could share pics of this, so you can see the appalling work.

I went to put bottles, plastic,etc in the dedicated bin & guess what....the cleaners put their "mop" cardboard box, a plastic bin bag of rubbish and paper in the bin that clearly states plastic, glass & tin!! They are supposed to take the rubbish with them!

The cleaners do not speak English so difficult to communicate.

Wasted good money £500+ after bad & shoddy work. Cleaning Gurus only want to refund me £70! The office sent an invoice of £223.20 & I was told I have to pay the cleaners in CASH £344. Cleaning Gurus & Guru Cleaning are the same company because their invoice states 'Guru Cleaning!! Be aware folks.

My advice - please, please be careful of Cleaning Gurus - complete RIP OFF!

I had accepted a quote of £561 for a deep clean of my 3-bedroom house. Two cleaners arrived early, and despite my ongoing Zoom meetings, I let them in. They started working on the upstairs area and later asked me to check their work. Unfortunately, it was evident that a deep clean had not been performed as expected. Several areas, such as the tops of doors, the area behind the toilet cistern, and under the beds, had not been properly cleaned. Additionally, they did not change the bed clothing, even though this had been discussed and agreed upon during the booking call.

The situation escalated further when I discovered that one of the rooms had not been cleaned, as the cleaners claimed that my 16-year-old son had instructed them not to bother. I was deeply shocked and offended by this claim. In response, I promptly contacted the office to address the issue. However, the ensuing exchange was unhelpful and characterised by a negative and uncooperative attitude from their representatives. As a resolution, your company offered to not charge me an additional £341 but would be keeping the initial £220 deposit I paid. Yes you read that correctly £220 for a DOMESTIC style clean,

Considering the time the cleaners spent on-site, I have paid an exorbitant rate of over £75 per hour, while my regular cleaner charges £15 per hour for similar services. I initially provided the company with the opportunity to reconsider their position before taking further action, but unfortunately, they declined this opportunity and also stated that there were 5 rooms cleaned. This is 100% untrue as they only did 2 bedrooms out of 3 and 1 bathroom out of 2.

Given the circumstances, I feel it is my duty to warn potential customers about the substandard quality of service they can expect from this company. I strongly advise others to avoid engaging with their services at all costs.

Bad management. You can’t rely on them to have a regular clenner at home. Same day at the last minute inform cleanner won’t come because they are ill. But when you talk with the cleaner next week, they confirm she inform with more days in advanced.

Great customer services and management of cleaners.

Unreliable, appalling, unacceptable services. The other reviews also second that!

I have engaged with cleaning gurus on 4 occasions in the past. They do not have any experienced/ reliable/ long term cleaners and are always pulling out at the last moment. The first cleaner they sent arrived over half an hour late- no courtesy call/ message to inform me of the delay. Subsequently they have now put a disclaimer that the cleaners have an (whole!) one hour window for arrival - does this mean I need to free myself for 5 hours and not plan any other activity taking into consideration this unacceptable one hour window margin, for a 3 hour job? Nevertheless, the lady who arrived late, had to leave an hour early as she had other planned activities. Which meant I had to finish her left over jobs for the day- mopping of the whole house! The second occasion was fine but it was a repeat for the third. After this, I was advised she left and no longer works for them- I was informed of this at a short notice when I am certain they were aware of this for quite sometime as the cleaner repeatedly spoke of another take away restaurant job she had which was keeping her busy. I was also advised she was a reliable cleaner with plenty of experience behind her- regarding the experience, the lady herself told it was only recently that she commenced the cleaning job. And most definitely she wasn’t reliable, the delayed attendances and leaving the job at such a short notice speaks for itself. Also reflects lies and deception from the company for sake of making quick money. They booked another cleaner for me for the next occasion, whom they canceled (on the day before!) advising that the lady had health issues and no longer works for them! Such poor appalling services- cleaning gurus send you a humongous contract /terms when you hire them which has extensive descriptions about the cancellation policy. They are ready to charge/ sue you (going by the contract) for the slightest of reasons, however they hold no responsibility for the undue inconvenience they cause to the clients due to their very last minute cancellations. Pathetic work ethics, unprofessional and unreliable. Cleaning gurus you should consider having a termination contract with your cleaners so that they don’t leave you at such a short notice (a day??) and in turn cause inconvenience to the clients.

Edit (9.3.23)- in reply to your reply, of course she did a good job (on the second occasion alone), that doesn’t disregard the fact that on the first occasion, she left half the jobs undone as she was running late, she also left 30 mins early, and I had to mop the floors and finish up the pending jobs after. She doesn’t use a public transport. She was dropped off and picked up by her family on all three occasions (proof on my CCTV). Please don’t quote lies and falsely defend your position! It is basic courtesy to inform in case of delays, the long delays were unacceptable. You do not have any reliable long term cleaners which probably reflects that none of your cleaners are happy with your terms and conditions.

This is just follow up
I have had another company came to clean , after they left there were not a mark on the cream carpets all cleaned beautifully and house smells fresh and clean
I did not get back to the cleaning guru because they didn’t want to hear anything I was complaining, didn’t wanted to refund any money at all
Could not converse with a cleaner as she hardly spoke English
I was so stressed and angry could not cope with their attitude
STILL CAN NOT BELIEVE THAT I HAVE BEEN CONNED FOR £300 OUCH !!!!