The Letting Game - Letting Agents Bristol Avis 

Very smooth process and great communication throughout. Would recommend to anyone looking to relocate

Absolutely do not rent from the letting game. We arrived to move in and the third party inventory man told us the house was not in a habitable state and that the landlord or agency hadn’t completed any of the necessary works between tenants.

We arrived to a house with no functioning oven (glass on the oven door was shattered), all the appliances (fridges, freezers, washing machines etc) not installed and just sat in one of the bedrooms as well as mouldy walls and curtains and paint peeling off the walls.

One month on and our showers still leak into the kitchen (rendering them unusable as it is causing structural damage to the house), our back door is still a security risk, curtains are still mouldy with over half the rooms not even having curtain rails installed (I could go on but I’d be typing for hours).

We are paying £3,750 a month for a house that isn’t in a fit state to live in with no promising signs of speedy repairs.

(Edit RE the letting game’s response: The oven was not replaced the day we moved in, it took 3 days for us to get a functional oven. To claim otherwise is a bold faced lie. The agency was made aware of the majority of the issues 2 weeks before we moved in, however the inventory man said nothing but the kitchen floor had been repaired, they broke our tenancy contract the second they handed us the keys to the house. I think a month and 2 weeks for a “professional” agency to restore the house to a habitable state is perfectly reasonable. Utterly incompetent and frankly disrespectful to publicly lie in an attempt to save face.)

This company is shameful. They promised a property in a condition that they have been unable to deliver and refuse to communicate with either the tenants or their guarantors as to how the long list of issues are going to take to get resolved. Kieren is meant to be our point of contact and deliberately avoids responding to calls and emails. Whenever you call the HQ nobody answers. The property is barely habitable i.e. no useable shower or bath, amongst a dozen other issues, but presumably because they have paying tenants, they don't care. My son and his co-tenants are at their wits end and so am I. Utter disgrace.

Jemma was very friendly and informative during my viewing. The process of renting was very smooth. I have been struggling to find a place to move into in such a short period of time but have finally found a place that I am happy with!

The whole experience was a disaster. They gave 1 key to the downstair door, when the flat is for 3 People. On entering the flat, it was was obvious no surface had been cleaned for a long time. Inside the drawers were filthy and one set had underwear still in them. One of the beds had a mattress cover with two large stains on it.
None of the repairs had been completed, broken toilet seat, hole in the door to the outside that was in a bedroom. In the hall was a broken chair with a shoe rack that looked like some form of larvae on the rack.
The list is endless, but the above can give you some idea of the condition of the flat. The biggest problem was The Letting Game, they were impossible to get in contact with, no answer to the phone or email.
Six days later a email was received from a different company stating they are to take over the flat.
I know that property can be hard to find, but this would be the last company I would go with.

Cannot thank enough, Jemma Green, for her fabulous support.

Really poor customer service for landlords. High staff turnover and very slow in getting back to questions and emails. Frustrating dealing with them especially when there a problems. But of course, happy to bill the landlord !

I've been looking for a new place for months which is a super stressful process in the current property market situation. Jemma has been friendly and accommodating through the process of letting. She answered all my questions with confidence and with honesty. I would recommend her and TLG agency for anybody looking for a new place to rent. Thank you for your time and effort helping me in a dire situation.

Jemma has been friendly and accommodating through the process of letting. She was able to book in a viewing last minute and was quick to respond when we went through the application process. Jemma has answered all of our questions in an understanding and kind way. She has gone above and beyond to make the process as simple as possible for us, understanding that this is a first time experience for us both and therefore a little complicated at times. Thank you Jemma for all your support - we are very excited to be moving in so soon.

After a long search and getting in touch with different letting agencies, the Letting Game was the most approachable and easy to contact. All my emails and phone calls have always been answered so I never felt ignored. I really appreciate that it felt like your staff understood how important this place would be for me/us and put work into making sure we got the house. The whole process and paperwork has been straightforward. I would recommend the Letting Game for anyone looking to get a new place with a trustworthy and approachable agency.

Contacted the agency to arrange a viewing last Tuesday, but was unable to make the suggested same day time owing to the need to commute between cities. Jemma took my contact details and called me again on Friday to say the place I was looking at is still available and arranged a same day viewing. When I arrived, Jemma was very friendly and professional, and took any questions I had. Was able to sort out the holding deposit on the same day to secure the place. Great service! Thank you Jemma and the Letting Game.

A (minor) negative is that the referencing forms are not clear on what information to put if you are moving city to start a new job after graduation.

Jemma was very friendly and helpful, she gave us great advice which helped us secure our tenancy.

My agent Annabelle is very responsive and helpful.

Jemma has been really wonderful throughout the entire process. Especially through the housing crisis, she has put my mind at ease.

Had a few viewings, we got this house with Jemma and they were very professional and friendly!
Thanks for your time and effort everyone!

In what is currently quite a stressful market, The Letting Game have made renting a property as straightforward and efficient as possible. All the staff I have interacted with have been professional and friendly, and the tenancy was arranged efficiently. I'm really happy with how smoothly the process has gone, and would definitely recommend The Letting Game.

Jemma was absolutely brilliant in showing me around the property and answering all my questions. She was perfect at communicating with me and keeping me informed on the property, this reassured me through the easy and speedy process of renting a property through them! I would highly recommend renting a property through the letting game!

Jemma has been really easy to contact, she was friendly and made the whole process simple.
She was informative and around for any questions we had - we haven’t ever been left in the dark waiting for anything