Melton Building Society Avis 

The new computer system just does not work. Have tried to close my Easy Access but it will not allow me. I have emailed MMBS with the details and the error messages but no reply or phone contact. They say they are open 9.00 till 4.00 but do not answer the phone then after a long wait just say please try again later but for two days now I cannot get through

I have a fixed rate mortgage and the direct debit payment that has been taken this month is over one hundred pounds more than it should be and almost took me over my bank balance.I have not been notified as to why this has happened. I have tried calling repeatedly and after long wait times keep getting cut off. I have emailed and not had a response.
Thanks for escalating, however, I still haven’t heard anything. Mistakes happen but leaving your customers stranded is unacceptable. I feel for any vulnerable customers you have.

As pensioners receiving our monthly interest payment each is vital. However this month the payment had not made. No explanation or no contact from Melton, and trying to phone is impossible as they never answer.

Been a customer with the Melton for over 30 years recently registered for online which I found really easy to do, pleased to see the Melton are moving with the times

I recently needed to download documents to enable my Accountant to complete my tax return. I managed to reset my login details, but when logged in discovered that the statements held on line only go back one year ie to November 2024.
There is a notice asking you to contact them on a telephone number provided should you need further information, but this is frankly a joke. From my experience you will never get through on the phone and will not receive a call back should you waste your time reqesting one.
Once (if) this is resolved, iI will be moving my money elsewhere.

Recently needed help with a second charge mortgage being added to my property, mortgage team responded quickly and sent me all the information over as requested 👍

I have been trying to speak with them for weeks now. Some selections simply close the call. I have emailed and it takes ages to respond and then I am not able to talk to someone about my mortgage.
Currently very poor service.

Since my original review Melton B.S. have been in contact and have now resolved the situation. Very helpful customer support person contacted me.

Like other customers below I have been unable to re-register on the new online portal since it was launched.

I cannot find a way of contacting the company. I have tried all of the email addresses below, the email address on the website, the online form and the request for a callback. I have tried ringing numerous times but each time it disconnects the line after a few minutes.

I understand upgrades and new releases have teething problems but it has been over six weeks now. There's no excuse for such a poor level of communication though.

Good customer service was the reason I joined and stayed with melton in the first place. If I didn't have a fixed rate savings account I would leave.

I'm beginning to wonder whether they are in financial trouble?

I have just used the new website. Great instructions and managed to log in with ease.

Really excellent service. I have used the mortgage services and always found the staff to be professional, knowledgeable and efficient. I have used the new online system with no issues.
I am due to renew my mortgage next year and will definitely be using the Melton building society.

They have advised that the problem of late int payment has been sorted. THAT IS GOOD. But launching a new system should have been tested properly to ensure this problem did not happen in the first place.

I Cannot access my online Savings account

I have spent most of the evening trying to re activate my on line log in.

Each time it tells me ‘data is incorrect…’ With reference to the ‘How to Activate’ I cannot get past stage 4 even though the data I’m inputting is CORRECT! I’ve tried adding the 0 to the front of my account number and tried without it both times unsuccessfully. This im unable to even create the required new log in and password rendering my account inaccessible. This is totally unacceptable and incompetent on behalf of the BS.

I set up with the Melton about 10months ago and registering was extremely easy, very streamlined process. Setting up for online was simple and easy.
Can’t recommend the melton enough

Again can't access my online account. They don't seem to have my mobile number so can't verify via OTP but I did verify my account when set up so not sure how? Never got an email regarding new platform or any new emails regarding interest on my account, just a couple of old emails confirming opening my account in April. Tried to call and cut off due to high demand!!

Monthly interest on fixed rate deposit not paid.
My Melton online not working, told to phone by the online portal.
Nobody answers the phone. Recorded Message says go online.
Clearly trying to turn into a Bank.

Just logged onto the new Building society website. Having read the instructions on the Melton website managed to log onto the new system really easily.

New website can not log in, even after an hour of being talked through new site by Alison.
Also NOT been paid my monthly interest, which is appaling Simon Taylor should resign.
No apology for not being paid monthly interest, no notification either by email or telephone.
Simply awful.
Melton reply not good enough - the ceo should resign and be accountable. Still no interest payment, no compensation and I still can not get into the new website, hours I have wasted and the complaints team do not respond, and nobody called me back.
Pay compensation this is unprecedented for a building society

I have just tried to login to check my accounts balance, but it asked for a six digit code number.

It also asked for my account number - which one - I have four savings accounts with this bank.

My email address is registered with the Melton. There is no mobile signal where I live, hence no mobile phone number. Worries I will not be able to access my money.

I'm currently in the process of closing all of my late father's bank accounts. I submitted all of the required evidence and documentation to Melton over a month ago and have still not heard back from them. All other banks transferred the funds across to me and closed the account within a week of having received the paperwork. I have tried phoning at least 10 times but can't get through to anyone. I've also tried to register a complaint but that doesn't seem to have made any difference either. This is now holding up the finalisation of the estate as it's the last asset to be transferred to the beneficiaries. All other bank's bereavement teams were efficient and helpful, even the big banks. Why is Melton so useless? So frustrating. I certainly wouldn't invest with them after this experience.

I took my books to your Oakham branch on the 23rd. I had a fixed rate account which matured on the 22nd. I could not take the book in on that date because I was sick so I took it on the 23rd. Both my books were taken and I told the lady behind the counter that I would collect. I have a limited access account and the fixed rate money was going to transferred into that account. I went into the Oakham branch this morning and was told that the certificate and book would be posted. I am not happy as I specifically told the lady that i would collect the book. I put money into the limited access account every month and when I asked if I could still do that I got a vague answer. Up to now I have been happy with Melton BS but this had made me very angry.