The Mortgage Works Avis 

Neil Jacob,

Seriously impressive, quick, direct, keeps it simple and breath of fresh air to work with!

Professional and friendly staff with a relatively straight forward process, however the process can be improved by letting the applicant know what information is required prior to the call with the Mortgage Works staff, especially when some of the information required goes back many years.

I was pleasantly surprised by how seamless and dynamic the process was. Just stick to the guidelines and it becomes truly effortless. Highly recommended.

The perfect professional service

Very good customer service and delivery. Very knowledgeable and friendly staff. Richard Buttling was more than helpful to sort out our mortgage application and very efficiently.

Ernesta handled our application very professionally, having phoned us exactly as arranged the day before by Ollie.

Both individuals were extremely helpful and knowledgeable. We were able to complete our business with little fuss and completely to our satisfaction.

After several unsuccessful attempts to switch my product due to poor support, I was close to remortgaging elsewhere. Thankfully, I spoke with Cindy, who was professional, efficient, and extremely helpful. She guided me through the website, explained everything clearly, and highlighted important details.
Cindy completely turned my experience around.
TMW would benefit from ensuring all representatives provide the same high standard of service.

Arranged a buy to let with The Mortgage Works. I have about 5 others with TMW. Appointment made within 24hrs. Paperwork to complete forwarded prior to appt to get ready for meeting. 45 mins appt. Mortgage agreed in principle. Surveyors appt and conveyancers contacted me within 48hrs.

Seamless process of booking the telephone appointment. A reminder sent which is good.
Enough time given for the appointment, no rushing.

Very easy to deal with. Neil Jacob’s handled my application and explained the process well.
A happy customer!

Very good I’m satisfied with mortgage work

Neil the mortgage broker I had an appointment with was very helpful and explained things in a very easy manner. He gave me all the options and I chose the best mortgage for my needs. Would highly recommend.

Absolutely pathetic and incompetent staff.

I initially requested a letter confirming their consent for me to let the property on 18th July. Standard practise, any council asks for this before granting their license to sub-let.

5 days later they replied with my mortgage offer! This is not a suitable document, as it is simply my mortgage offer and doesnt even confirm that I took the mortgage.
I replied to the email, no response for 3 days so I called on 26th and explained clearly what I needed, they took notes and then later that day, I got an email with a welcome letter, which confirmed I had a mortgage, but no mention of mortgage type, or who the letter was from! I kid you not, the letter was NOT on headed paper and there is absolutely no mention of the company anywhere, let alone their address. This is still a letter of consent for me to let the property and so I replied immediately and another 3 days later, I still have no reply!

As I write this, I am on the phone to them again 29th July, explaining their imcompetence, they are saying they will request it again and could take another 5 days for me to get this letter!

This is pretty straightforward request, I imagine other people have to ask for the same and yet it seems so complicated for them. I will add the same person has been responding to the requests (and not replying) - Charlie Kenward, they are obviously completely incompetent. Meanwhile my property sits empty costing me £100 per day in lost revenue, purely due to TMW

Richard, the TMW representative was extremely helpful and we went through the application process together in a very professional manner. At all times, I understood the important issues and a satisfactory outcome was achieved, hopefully to the benefit of both parties.

It was very good experience

Clearly explained process and efficient service, Excellent communication made it very stress free.

once again lovely friendly professional people , make you feel important and heard , Janine the first point of contact today . Your staff are a credit to you . This is the 3rd review i’ve left in as many weeks and you all deserve every one of them .

New mortgage. Really easy and great job. Start to finish well done Beth

Patrick the mortgage advisor was brilliant - friendly, efficient and professional. As are all the staff in the call centre. As a landlord with 17 properties we honestly couldn't rate TMW higher. Thanks!