The Pet Express Avis 

ABSOLUTE DISGRACE AND SHAMBLES. WILL NEVER EVER ORDER FROM THEM AGAIN. TAKES WEEKS TO GET YOUR STUFF WICH ALLEGEDLY WAS IN STOCK. IF YOU'RE LUCKY ENOUGH TO GET YOUR ORDER AT ALL

I wish I read the reviews before ordering. My order was delayed for a while, then they sent the wrong items. It was tricky getting hold of them via telephone so I sent two emails. There was some back and forth via email which resulted in them eventually agreeing to come and collect the incorrect items and then eventually processing my refund. All in all took about a month or so to get my refund for the products I ordered but didn’t get. Such a waste of time and won’t be dealing with this company again. Wasted time and money and didn’t even get the items I waited for. Customer service is also lacking.

Had excellent customer from this company. Pleased I didn’t read the reviews first, as far as my order is concerned it was 5 star.

Ordered a dog bed. A week later I recieved an email saying they wanted an extra £15 for delivery, despite the website and order process stating free postage. Ended up escalating through PayPal as they didn't respond to two emails asking for a refund. Wish I'd checked reviews before ordering. Stay well clear!

No sales dept.
No calls ever answered
Awful service
Complete incompetence

Wish I had read these reviews before wasting almost two weeks for an order of parrot food that was never dispatched and unavailable. No contact other than auto order acknowledgements . When chased after 12 days claimed was sent a email a week before advising of being out of stock and if I wanted to wait or refund. This email didn’t come through .Dont believe it reading these reviews. When ordered the item it was showing in stock. I Feel this company are no more than a third party seller. Take your order then order the items from someone else. Avoid avoid avoid. Awaiting refund now.

Wow. Never used this company before. Needed an outdoor cat house.
It arrived within 24 hours. Free delivery.
Fantastic service. Will be using again in the future.

Four days after receiving the despatch email, the Royal Snail tracking app says they are expecting the parcel and then out of the blue a refund appears at the bank before the email arrives to say the order cannot be fulfilled and a refund has been issued. Something is seriously wrong in this business.

Ordered a bag of dog food for my dog to come. Was given an estimation of a few business days.

Got the email that the item was "Expecting Collection" by the Royal mail. Waited and waited, never was collected.

Emailed to ask for an update of the item. Was informed it was probably lost in transit and they would send another in 2-3 business days.

4 business days later, and the weekend, no dog food. Emailed them a seccond time to find out the supplier doesn't actually have any food and they can't give me my order.

wont shop here again. waited an extra week for delivery as they were waiting for items to be in back stock. I had to chase them of course. half the item arrived, emailed again, the said 2nd half coming tomorrow. emailed again that it was faulty, no response. 2nd half came the next day with important items still missing and a partial refund written on the invoice. emailed to complain and still had no response. customer service is shocking. all they had to do was tell me the day before that items were still missing but they couldn't be bothered which left me in an awkward position and out of pocket. not worth it guys, don't shop here

Wish I had checked Trustpilot before ever using them. Customer service is abysmal. Their website is broken and doesnt correctly process card payments. When contacting them to try and resolve I got a response from someone that clearly didn’t read any of my email and didn’t answer any of my questions, when trying to follow up they just completely ignored and wont respond at all. Will not be getting any more of my business I would advise anyone else to avoid like the plague at all costs.

Shambolic ,goods were in stock when I ordered ,three weeks later I got a refund ,because I still hadn’t recived them .
Never again

I ordered a box of wet cat food which came with an expiration date that ends in a week. There are 24 cans of tuna that my cat isn’t able to consume so quickly. No notification or discount was offered for this product. Also, I ordered other treats which were shown “in stock” on the website, but were not delivered and were refunded. Now that I’ve run out of my supply, and again, wasn’t informed that this product isn’t going to be delivered, I have to go out and search for something similar.

I ordered some frozen reptile food which was thawed out upon delivery!

I have now sent this company 3 emails, and tried calling numerous times, but am just being ignored!

...a total waste of money!

should be zero stars to be honest, hopeless. Ordered items 29th sept with a few day delivery time, no worries but after a week nothing here so tried to ring, they never answer the phone. several emails and complaints via amazon pay later and turns out they didn't even stock the seed and my 40 kg order wasn't big enough for their supplier. Absolutely no effort from them to let me know this, I then had to pay almost double the cost to another supplier to get seed here quickly as I almost ran out. This company is literally hopeless, I got my refund but that is hardly a plus point or something for them to brag about, their complete lack of communication is bad business, never again , you've been warned

Excellent service, after receiving the wrong item and contacting Simon , he without a massive drawn out enquiry and with no qualms replaced the items within a couple of days, now not many companies do that !.
So thankyou Simon and thankyou The Pet Express.

Cannot fault The Pet Express company. I ordered a Mr Snuggs katden cat kennel and self heating pet pad late Sunday afternoon and they arrived this morning. Very pleased with purchase.

Wish l had read the reviews before l ordered.thank god it was a small order5 days and still waiting. still waiting for royal mail to recieve package.will not use again

Disgusting...really??? in the effing 21st century we still don't understand
the selling of caged parrots and birds is OK??

Not “express”

Ordered and paid for box of 28 got a box of 7 symply adult wet food. Cost me £79 for 7 small trays. As per other comments no response on phone. Put a message on Facebook and they responded. It took another two weeks but eventually I did get my full order