The Phone Casino Avis 

Great casino online! Plenty of variety of games to choose from and very helpful customer service

Good and easy to use. Many deposit options and very quick withdrawals. Cant complain a bit

Withdrawals processed quick and easy and no trouble faced with verification issues or anything like that which some apps can be annoying about. Enjoyable experience overall and very clear about offers and wagering requirements which avoid any confusion.

First time playing the casino app online was really good they offer great welcome bonus after your first deposit and quick and easy withdrawal process would highly recommend these to anybody

Amazing support. Very helpful. Very quickly reaction for message. Clarify and helpful information.

Always helpfull good games to choose from also withdrawal was fast

I deposited £500 and later requested a withdrawal of my remaining balance of £455. My withdrawal request was made and approved on 8 January 2026, however the process that followed was unnecessarily difficult, prolonged, and stressful.

My withdrawal was initially blocked pending proof of address. I provided a bank statement dated within the required timeframe that clearly showed my name, address, and date. This was rejected on the basis that it did not contain “enough transactions”, despite that having no relevance to proof of address. When I questioned this, no clear explanation was given and I was told the decision would not be discussed.

I then submitted a credit card statement, which was also refused despite card statements being listed as acceptable on the website (with only mobile, cable, and satellite bills excluded). Even after providing a screenshot of their own stated requirements, this was ignored. Only after submitting another bank statement with more transactions was my verification finally accepted.

Despite depositing via Apple Pay , I was not given the option to withdraw to the same payment method. Instead, I received the following email from the casino:

“We have just tried to process your withdrawal, but unfortunately, it was rejected and returned to your casino wallet. We are aware of an ongoing issue and have escalated it with our payment processor, which is why we have temporarily stopped processing withdrawals. In the interim, we have activated open banking for you. If you have not already used this method, to register, you just need to make a token deposit (min is £3.00) via the ‘open banking/TrueLayer’ option. The deposit will then show on your withdrawable balance.”

I challenged this, as I do not believe making an additional deposit should ever be a condition of withdrawing existing funds.

I was also only informed after depositing that my account was subject to a £25 stake limit, which was not clearly disclosed beforehand and directly influenced my decision to withdraw.

My interactions with customer support were particularly disappointing. Communication was often dismissive and passive-aggressive, with little empathy or willingness to explain decisions. I was repeatedly told to “allow up to 20 working days” without any meaningful justification for the delay.

What is particularly concerning is that this “ongoing issue” was referenced in January, yet I have since seen customer reviews describing the same problem going back to early November. If this issue has been ongoing for several months, it raises serious questions as to why deposits continued to be accepted while withdrawals were affected, and why this was not clearly disclosed to customers at the point of deposit.

A bank transfer was only arranged after I raised a formal complaint. The funds were eventually received on 15 January 2026. After resolving the issue, I noticed many other customers reporting similar withdrawal delays and payment restrictions over several months, suggesting this is not an isolated incident.

I am posting this to warn others, as anyone considering using this casino should be aware of the withdrawal delays, payment restrictions, and lack of transparency I experienced, which appear consistently in other customer reviews over the past few months. Based on my experience, there are far better and more transparent casinos available, and I would strongly suggest using those instead.

Given the issues experienced and the length of time similar complaints appear to have been ongoing, I intend to raise this matter with the UK Gambling Commission. Other customers who experience similar issues may also wish to consider reporting their experience through the appropriate regulatory channels.

*note the positive reviews coming in thick and fast to try and dilute the REAL reviews

Great site, staff really helpful too :) fast withdrawals too

Been waiting days for my withdrawl to hit my bank its beyond a joke

1. Customer service is non existent. Emailed yesterday, called to today, no reply on any channel.
2. Tried to withdraw and it was cancelled money returned to my playing account as I replaced my bank card. Had no choice but to spend the funds as the bank card was replaced because I lost it.
3. On a positive note, good casino to play, variety of games, and easy to navigate.

Best casino 👍

Collected my winnings within hours of withdrawal. Great selection of games to play aswell. Will be playing again soon.

Good games, many chances to win free spins. Nice time to pass with.

Great site with a variety of games to suit all needs. Also when I’ve needed help they have been prompt and polite, I would highly recommend.

As far as online casinos go , I think this is one of the best. I have been with them several years and have always found them to be transparent and with a great selection of games. On the occasional times I have needed to contact customer support I have always found them to be easy to be professional , attentive and helpful. I highly recommend.

Great site. Been a member for a few years and never had any issues. Same day payments into my account. Highly recommend!

waiting for 4 Working days for a withdrawal, on the website it says the process the payment as soon as possible and then up to 5 working days to receive the money depending on my bank. If i wont get money by tomorrow time exactly of 5 days ( as they are now saying thats the time for them to process withdrawal - still stuck on pending ) I am going to write to omnibus gambling commission.

Worst casino how can they charge a fee to withdraw but its been pending for 4 days already all lies its a joke. All these good reviews must not be talking about thephonecasino.com

Can honestly say was reallt uncertain about this site initially, but can say its probably one of the best ive used . Highly reccomend