What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
With the unreliability of the post these days, I was worried that I would miss out on a really good offer I had from The Pools, so I gave them a call on a free number provided and spoke to a very help... Voir plus
L'entreprise a répondu
The company has apparently voided the game for 16-18 Sept and then transposed the results for the 19th - 20th Sept onto the 16-18th Sept so the results page makes no sense. There is no reference to th... Voir plus
L'entreprise a répondu
I had a quiry, for a little i received, very informative, polite, pleasant manor,quiry sorted out very quickly, great,customer service.thanks
À propos de l'entreprise
Écrit par l'entreprise
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Coordonnées de contact
Royaume-Uni
- Support@thepools.com
- www.thepools.com
Information importante
4,3
Excellent
1 k avis
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I can't withdraw my money.
I am now updating the below review.
After the hassle I describe below, I can confirm that I have been able to withdraw my funds. This has lead to me increasing my rating from 1 to 3 stars. Things have been resolved, but it could have been so much easier and without need for contact.
The Pools have recently decided to get rid of their sports betting side. I was sent an Email to tell me I need to withdraw existing funds. It won't let me. They were happy to accept my money when depositing for bets. Whatever I try doesn't work, Help is no help. Chat Bot won't answer anything accept questions chosen by them, and the answers given are no use.
They have my money, I can't get it!
7 juin 2026
Avis spontané
Réponse de The Pools
We're sorry to hear about the frustration you experienced when trying to withdraw your funds.
After investigating your account, we found that the issue was caused by the payment card registered on your account having expired. Our Player Support team advised you to add a new valid payment method, which enabled the withdrawal request to be processed successfully.
We're pleased to confirm that your withdrawal has now been processed and the funds are on their way to you.
The casino slots pay you zero rtp…
The casino slots pay you zero rtp absolute disgraceful I’d give no stars if I could needs the licence removed absolute thieves every slot is the same
25 mai 2026
Avis spontané
Réponse de The Pools
It's important to note that all of our slot games operate using certified Random Number Generators (RNGs) and have a published Return to Player (RTP) percentage set by the game provider. RTP is a long-term theoretical figure calculated over millions of spins, not a guarantee of short-term results. This means that individual gaming sessions can vary significantly, with periods of both wins and losses.
We do not alter or control the RTP of the games available on our platform, and all games are independently tested and regulated to ensure fairness and compliance with licensing requirements.
We understand that losing sessions can be frustrating, and we appreciate your feedback. If you have any specific concerns about a particular game or your account activity, please contact our support team and we'll be happy to investigate further.
thanks to Colette at the pools sorted…
thanks to Colette at the pools sorted balance withdrawal problem for me very helpful
4 juin 2026
Avis spontané
Réponse de The Pools
Thank you for your kind review. We're delighted to hear that Colette was able to resolve your balance withdrawal issue quickly and efficiently. We'll be sure to pass on your feedback to her. We appreciate your support and thank you for choosing us.
The Pools advisor Collete was more than…
The Pools advisor Collete was more than helpful,and did everything possible to correct the issues that I had,now everything is resolved
3 juin 2026
Avis spontané
Réponse de The Pools
We're delighted to hear that Colete was able to assist you and help resolve the issues you were experiencing. Providing excellent player experience is very important to us, and it's wonderful to know that Colete went above and beyond to ensure everything was sorted for you.
Réponse de The Pools
We're pleased to hear that you received a fast response and had a positive experience with our service. We appreciate your feedback and look forward to assisting you again in the future.
Paula was great
Paula was great , understood my needs , and responded very quickly.
Sorry I had to leave , but things are Tuff , Thank you , Malc
1 juin 2026
Avis spontané
Réponse de The Pools
Thank you for your 5-star review and for your kind words about Paula. We're delighted to hear that she understood your needs and was able to assist you quickly.
We're sorry to hear that you've had to leave. Should you decide to return in the future, you'll always be welcome. In the meantime, we wish you all the very best and thank you again for taking the time to share your experience.
Sorry it is closing
Sad The Pools are stopping sports betting and had issues trying to withdraw my balance. Customer service person Denis resolved this quickly and efficiently
1 juin 2026
Avis spontané
Réponse de The Pools
Thank you for taking the time to leave a review and for your kind words about Denis. We're pleased to hear that he was able to resolve your withdrawal query quickly and efficiently.
We'd also like to clarify that The Pools is not closing. Yes, we are removing sports betting and casino games from our website as we shift our focus toward our Jackpot games. These changes are part of a wider update, and improvements to the player experience are on the way.
In the meantime, you can still enjoy a great selection of games on our site. Classic Pools, Goal Rush, and Lucky Clover remain available, each offering regular prizes and exclusive member perks.
Sorted out a problem for me which had…
Sorted out a problem for me which had been going on for months.
Courteous handling, despite initial hiccups.
All sorted now👍
13 mars 2026
Réponse de The Pools
Thank you so much for the wonderful 5‑star review. I’m really glad we were able to get that long‑running issue resolved for you. We appreciate your patience through the initial hiccups, and it’s great to hear you felt well looked after throughout the process.
If you ever need anything else, we’re here and happy to help
My query was dealt with quickly and…
My query was dealt with quickly and professionally by Colette.
28 mai 2026
Avis spontané
Réponse de The Pools
Thank you for the lovely 5‑star feedback. I’m delighted to hear your query was handled quickly and professionally — Colette will be thrilled to know her support made a difference.
If you need anything else in the future, we’re always here to help.
Well there just about to take all…
Well there just about to take all sports betting and casino away so the site will shockingly bad lol
28 mai 2026
Avis spontané
Réponse de The Pools
I’m really sorry to hear how disappointed you are about Sports and Casino being removed. The positive news is that these updates are part of a wider improvement to the platform, and new, enhanced experiences are on the way. In the meantime, you can still enjoy a range of other games on our website. Classic Pools, Goal Rush, and Lucky Clover are all available and come with regular prizes and member perks.
Thanks for taking the time to share your feedback.
Efficient and friendly service
26 mai 2026
Avis spontané
Réponse de The Pools
Thank you for your kind words. We're delighted to hear you found our service both efficient and friendly. It’s exactly the experience we aim to deliver every time. We appreciate you taking the time to share your feedback.
This casino doesn’t pay you out next 3…
This casino doesn’t pay you out next 3 working days
25 mai 2026
Avis spontané
Réponse de The Pools
Thanks for sharing your feedback. Regarding withdrawals, we aim to complete all requests within 48 hours and your withdrawal was processed within 5 minutes. Once we’ve processed your withdrawal, the funds will usually appear in your bank within a few hours, although depending on your bank it can take between 2–5 working days.
Just pure greediness.
Just pure greediness.
Wins are extremely rare and no instant withrawal.
23 mai 2026
Avis spontané
Réponse de The Pools
Hi there, thanks for sharing your feedback. We’re sorry to hear you feel this way.
When it comes to wins, all of our games operate using a system called RTP (Return to Player). This is a long‑term, statistical measure that shows what percentage of all stakes a game is designed to return over time. It doesn’t guarantee frequent wins for every individual player or every session — results can vary a lot in the short term — but it does ensure the games behave fairly and consistently over the long run.
Regarding withdrawals, we aim to complete all requests within 48 hours. At the moment, we’re actually processing them on average within around 3 hours, and often much sooner. Once we’ve processed your withdrawal, the funds will usually appear in your bank within a few hours, although depending on your bank it can take between 2–5 working days.
If you have a specific withdrawal you’re concerned about, our player support team will be happy to take a look.
ALL FREE GAMES REMOVED - AVOID
ALL FREE GAMES AND ANYTHING FREE HAS BEEN REMOVED! DO NOT GIVE THESE PROFIT HOUNDING DOGS YOUR MONEY… so in response to their improvements, they’re removing both the casino and sportsbook! Time to say goodbye to Pools!!! Email text below….
We wanted to let you know about an upcoming change to our services.
On 15th June 2026, we’ll be removing our Sports Betting and Casino products.
Don't worry, our Jackpot games will remain available on our site as usual.
23 mai 2026
Avis spontané
Réponse de The Pools
Thanks for taking the time to share your feedback. We understand it’s frustrating when something you enjoy suddenly isn’t available.
Some of our free‑to‑play games — including Football Squares and Mega Spins — aren’t available at the moment because we’ve taken them down to refresh and improve things behind the scenes. The good news is that this is part of a wider update, and new and improved experiences are on the way soon.
In the meantime, if you still fancy a go, our games like Classic Pools, Goal Rush and Lucky Clover are all up and running, with regular prizes and member perks available.
The website is absolutely terrible for…
The website is absolutely terrible for inplay betting, I sat here for 5 minutes trying to place a inplay bet on football but the over/under market kept disappearing and appearing every 10 seconds, I had to sit there and watch the market like a hawk to finally place the bet, And no it's not a problem on my end. The section of games are also handpicked rubbish.
I also had a phone call when i signed up around a week ago asking me how my experience is and if i need any help, The phone operator said i'll have a welcome free bet on my account within 24 hours, 2 weeks later and i'm still waiting.
Thought i'd give it a try regardless of the negative reviews it already has but imo stay away from the sports betting, Not worth the hassle, I was genuinely getting frustrated trying to place a bet, Out of the dozen or so companies i've used this is at the bottom unfortunately.
I will attempt to withdraw money this evening but i'm expecting issues on par with everything else, If they haven't got the website in a good state then im assuming i'll be waiting a week for a withdrawal after sending a hundred different documents.
23 mai 2026
Avis spontané
Réponse de The Pools
What you’ve described isn’t the standard we aim for.
Regarding the in play betting issues, the market behaviour you experienced shouldn’t be happening.
We’re also sorry to hear about the promised welcome free bet not being added to your account. That’s not acceptable, and we’d like to put that right immediately. I’ve requested your details so I can look into this for you.
Your comments about game selection and overall site usability have been passed directly to our product team. Honest feedback like yours helps us prioritise improvements, I’d always suggest clearing any cache and cookies and this can support with any issues.
As for withdrawals, we want to reassure you that most are processed quickly.
We appreciate you giving us a try, and we’re committed to improving the experience so it matches the standard you expect.
Thanks again for your feedback.
Didn't uphold their welcome offer.
I was told about this website and googled their new customer welcome offer. Which was shown on google wager £20 and get 100 spins. I did this, but then got told the offer isn't running anymore. So I wagered £20 and got nothing in return.
Customer service just told me the offer isn't on anymore and there must be a fault in the browsing site, AKA google. Surely this is up to The Pools to have in order.
Never seen such a rip off gambling site. Definitely would not recommend this one to others
18 mai 2026
Avis spontané
Réponse de The Pools
I’m really sorry to hear that your welcome offer wasn’t applied to your account — that’s understandably frustrating, and it’s not the experience we want anyone to have.
I tried to give you a call to discuss this directly, but you let us know you weren’t available at the time. If you’re able to get in touch with us, we’ll be more than happy to review the situation for you and see what we can do to support.
Thanks for raising this with us — we’re here to help.
Sharon was a great help
Sharon was a great help, and resolved my issue in no time. Thank you
21 mai 2026
Avis spontané
Réponse de The Pools
Thank you for your lovely feedback. We’re so pleased to hear that Sharon was able to help and get everything sorted quickly. She’ll be delighted to see your kind words. We appreciate you taking the time to share your experience.
Réponse de The Pools
We sincerely apologise for the inconvenience caused when our website went down. As soon as we were made aware of the issue, it was immediately reported to our IT team, who worked quickly to resolve it. The site was fully back up and running within 30 minutes.
Sharon was very helpful in the online…
Sharon was very helpful in the online chat, excellent service.
18 mai 2026
Avis spontané
Réponse de The Pools
We are delighted to hear about your excellent experience with our Player Support colleague Sharon via the online chat service. We appreciate your kind words.
Sharon helped me out today so thankfull…
Sharon helped me out today so thankfull I got it all resolved
18 mai 2026
Avis spontané
Réponse de The Pools
We are so happy we could help resolve everything for you today. Thank you for your kind words!
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