We placed an order for a brushcutter and grass trimmer on 19 July 2026, which was advertised with next-day delivery. However, as of 27 July 2026, we have still received no update about the delivery... Voir plus
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Lisez les avis des autres
My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade.... Voir plus
L'entreprise a répondu
Bought the chainsaw largely based on reviews and price. Not disappointed. Easy to assemble and adjust. Cut down 8 trees like a hot knife through butter. Easy to tighten the chain when required, ligh... Voir plus
L'entreprise a répondu
I bought a Hyundai HY4500SEi generator which wouldn't start, having contacted the seller they passed me over to Gen Power who are the UK distributor. From beginning to end the support was fantastic.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
Écrit par l'entreprise
- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
Coordonnées de contact
Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, Etats-Unis
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
4,3
Excellent
567 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lakshya and Banazeer were very helpful…
Lakshya and Banazeer were very helpful in resolving my problem Thank you again for your help
1 septembre 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Mr Fielding,
Thank you for taking the time to submit this review. It is great to hear that Banazeer's and Lakshya's service met your expectations!
Should you require any other assistance, please let us know.
Best Regards
Rukshal
The box was split and I was missing a…
The box was split and I was missing a bolt that holds the handle in place. I requested a new bolt and they sent the wing nut it should attach to. I then contacted them again and they sent a grass collection bag.
I then contacted them again and I eventually got the bolt.
Wonderful !
18 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Mr Hay,
Thank you for sharing your experience! We are very sorry that the machine arrived with missing parts and we apologise for the inconvenience caused by the incorrect parts being sent.
We’re glad that, despite the initial issues, our team was able to resolve them and get you the missing parts. We appreciate your patience and are delighted that everything was eventually sorted to your satisfaction!
We remain yours for any other assistance you may need.
Kind Regards
Rukshal
Generator
I found Sean Harrison very helpful with my enquiry regarding my generator. He offered good advice and had a great deal of knowledge.
27 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Vicky,
Thank you for your feedback!
We’re delighted to hear that Sean Harrison was able to provide helpful advice and demonstrate great knowledge regarding your generator.
We remain yours for any other assistance you may need.
Kind Regards
Rukshal
Prompt reply to emails from Sanjara. Very good customer service
Prompt reply to emails from Sanjara.
23 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Carol,
Thank you for taking the time to submit this review. It is great to hear that Sanjana's service met your expectations!
Should you require any other assistance, please let us know.
Best Regards
Rukshal
Great warranty support for my electric…
Great warranty support for my electric mower. Failed battery replaced quickly. Good customer service.
21 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Bill,
Thank you for taking the time to provide us with your feedback. We appreciate your input and are pleased to hear that the service we provided has met your expectations.
If there is anything further we can do to assist you, please do not hesitate to contact us.
Best regards,
Rukshal.
item turned up on time and van driver…
item turned up on time and van driver was extremely helpful. item was top quality and very pleased with purchase. was pressed into service straight away and performed with excellent results.
21 août 2025
Réponse de THEPOWERSITE
Dear Henry,
Thank you for your feedback!
We’re delighted to hear that your item arrived on time, and the delivery went smoothly. It brings us joy to hear that machine's performance met your expectations.
We remain yours for any assistance you may need.
Kind Regards
Rukshal
First class service no complaints…
First class service no complaints Customer service agent was excellent.
21 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Brett,
Thank you for your kind feedback. I’m thrilled to hear that our customer service met your expectations and that you received first-class support. I will be sure to pass your compliments on to the team.
Kind regards,
Rukshal
Great support from Paul and Yashmant
Paul and Yashmant helped me to solve a request for a repair under warranty.
Very efficient and quick feedback, communication clear and friendly.
Thank you both for your support!!
20 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Felice,
Thank you for taking the time to leave your feedback. I’m delighted to hear that Paul and Yashwant were able to assist you efficiently and provide clear, friendly support. Your kind words will be passed on to them—they’ll be very pleased to hear this.
Kind regards,
Rukshal
Hyundai 1600w chainsaw. Very good customer service,
Very good customer service from start to finish, in particular, Soureshna who dealt with all my correspondence was excellent, couldn't praise her high enough for her diligence. Would defiantly purchase from Hyundai again.
13 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Martin,
Thank you for your kind feedback. I’m delighted to hear that Soureshna provided such excellent support and that your experience with Hyundai Power Products was positive. We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Rukshal
Soureshna did a great job handling my…
Soureshna did a great job handling my return. I was a bit annoyed the generator appeared to have an oil leak and I got a full refund after it was returned arranged by Soureshna
1 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Rob,
Thank you for your feedback. I’m pleased to hear that Soureshna was able to assist and that your return was handled smoothly. I’m sorry for the inconvenience caused by the issue with the generator.
Kind regards,
Rukshal
Just great it very nice I would…
Just great it very nice I would definitely recommend them thanks by
13 août 2025
Réponse de THEPOWERSITE
Dear Kevyn,
Thank you for your kind feedback! I’m delighted to hear you’re happy with your experience and appreciate your recommendation.
Kind regards,
Rukshal
Wrong item has been delivered but the…
Wrong item has been delivered but the customer service is brilliant, Soureshna has done a brilliant and fantastic work and sorted it out, for myself and for the company too as with her investigation it has been discovered that the wrong price and item has been displayed for sale. Hope Soureshna has got an incentive.
30 juillet 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Mr Moraru,
Thank you for taking the time to leave your feedback. I’m delighted to hear that Soureshna was able to assist you so effectively and resolve the issue. It’s great to know her efforts not only helped you but also identified the pricing and item display issue for the company.
We really appreciate your kind words and will ensure that Soureshna’s dedication is recognised.
Kind regards,
Rukshal
Non starting HYM510SPE
Whilst consulting with Shadiya about my Hyundai HYM510SPE not being able to start, Shadiya sent me two videos, showing guidance throught the probable causes. These videos were of great assistance and in a short time the HYM510SPE was in full life.
14 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Doug,
Thank you for taking the time to submit this review. It is great to hear that Shadiya's service met your expectations!
Should you require any other assistance, please let us know.
Best Regards
Rukshal
Fantastic customer service!
Fantastic customer service and Yashwant Banshi was a tremendous help with ordering and updating on progress for our order.
We’re delighted with our product!
13 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Jan,
Thank you so much for your kind words! We really appreciate your positive review.
Should there be anything else we can help you with, do let us know.
Kind Regards
Rukshal
Got help from Craig and Soureshna
Got help from Craig and Soureshna. Very help and resolved my issue quickly! Thank you.
8 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Moazam,
Thank you for taking the time to leave us a review! We are so glad to hear that you had an amazing experience with us.
Should there be anything else we can help you with, please let us know.
Kind Regards
Rukshal
My new mower arrived two days before…
My new mower arrived two days before the 25% sale so I contacted them and they agreed to honour the reduced price. Excellent service every time I use them and great products
15 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Jason,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
Bought 5 in 1 power tool from Hyundai
Bought 5 in 1 power tool from Hyundai. Great piece of kit. Quite heavy but worth it for the price. The after sales people were fantastic help. A big thank you to Paul and Soureshna. Excellent service.
13 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Kenny,
Thank you so much for your amazing feedback! Your kind words mean the world to us, and we are thrilled to hear that you had such a wonderful experience with us. We always strive to provide the best possible customer service, and we're happy to know that we succeeded in doing so for you.
Thanks again for taking the time to share your positive experience with us!
If you need any help or have any questions, please don't hesitate to reach out.
Kind Regards
Rukshal
Hyundai Petrol Roller Lawnmower…
Hyundai Petrol Roller Lawnmower HYM430SPER
Late delivery and package damaged on arrival. Packaging poor.
Contact with Hyundai Power products was reasonable and Soureshna Nabobsing (GENPOWER) sorted the spare parts quite quickly. Craig Wiles also did his best to facilitate delivery and offered to help with spare parts. The machine has an electric start which is good the back roller drives the machine efficiently and leaves stripes. Assembly was okay but could be improved by adding witness marks to the handles so they are fitted as designed. The serial number could be somewhat made clearer. Grass box is too small for this machine. Otherwise it is a good piece of kit.
26 juillet 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Paul,
We would like to extend our sincerest gratitude to you for sharing your review with us. We understand that the machine did not entirely meet your expectations. Please accept our apologies for any inconvenience you may have encountered. We appreciate your feedback and will work to improve our services based on your valuable input.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Excellent product! Great customer service!
Great delivery times - swift transaction. Super customer service. I was notified that the order had been received and informed when the delivery was likely given I needed the product asap and there was no option to select an earlier delivery. It arrived within 48 hours so I was delighted.
19 juillet 2025
Réponse de THEPOWERSITE
Dear Jennifer,
Thank you for your feedback! We're thrilled to hear that your experience was so positive, from swift transaction to great delivery times. It's wonderful that our customer service kept you informed and that your order arrived within 48 hours, which we know was important to you. We're delighted you were delighted!
We're here for any other assistance you might need.
Best wishes,
Rukshal
Thank you Banazeer! Excellent Customer service!
Excellent Customer service from order to product knowledge and delivery! Banazeer is a real asset to the team! Thanks so much!
11 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Jimmy,
Thank you for your fantastic feedback! We're thrilled to hear that your experience was so positive, from ordering to product knowledge and delivery. It's especially great to know you found our customer service excellent and that Banazeer is a real asset to the team.
We're here for any other assistance you might need.
Best wishes,
Rukshal
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