We placed an order for a brushcutter and grass trimmer on 19 July 2026, which was advertised with next-day delivery. However, as of 27 July 2026, we have still received no update about the delivery... Voir plus
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Lisez les avis des autres
My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade.... Voir plus
L'entreprise a répondu
Bought the chainsaw largely based on reviews and price. Not disappointed. Easy to assemble and adjust. Cut down 8 trees like a hot knife through butter. Easy to tighten the chain when required, ligh... Voir plus
L'entreprise a répondu
I bought a Hyundai HY4500SEi generator which wouldn't start, having contacted the seller they passed me over to Gen Power who are the UK distributor. From beginning to end the support was fantastic.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
Écrit par l'entreprise
- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
Coordonnées de contact
Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, Etats-Unis
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
4,3
Excellent
567 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great communication
Great communication. Fast, friendly and helpful. Everyone I dealt with was fantastic.
6 août 2025
Avis spontané
Réponse de THEPOWERSITE
Hello,
Thank you for your feedback! We're thrilled to hear that your experience was so positive and that everyone you dealt with was fantastic. It's great to know that our communication was fast, friendly, and helpful.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Missing Part Replaced Without Quibble
A part was missing from my lawn mower (the battery charging cable) which I didn't realise until the battery ran down and I needed to recharge it. Obviously, it's disappointing that the part was missing in the first place (hence, only 4 stars) but Jade and Rukshal handled the matter really well and sent a replacement without quibble. Mistakes happen, it's how you handle them that matters and Jade and Rukshal were excellent.
4 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Alun,
Thank you for your feedback! We're sorry that the battery charging cable was missing from your lawnmower, which we know was disappointing. However, we are thrilled to hear that Jade and myself handled the matter so well, sending a replacement without any issues. We completely agree that it's how you handle mistakes that matters, and it's great that you found our service to be excellent.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Great support and quick response
Great support and quick response. Very pleased
2 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Michael,
Thank you for your feedback! We're thrilled to hear you received great support and a quick response. It sounds like you're very pleased!
We're here for any other assistance you might need.
Best wishes,
Rukshal
Excellent performance from the team and…
Excellent performance from the team and genpower. Especially Jade Shannia Canee who had my replacement sent out fast as possible. One was sent out in addition to the warranty. Would recommend to every one and use again and again.
6 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Ashley,
Thank you for your fantastic feedback! We're thrilled to hear that the team at Genpower, and especially Jade Shannia Canee, provided such excellent performance. It's brilliant to know that she had your replacement sent out as fast as possible, even in addition to the warranty. Your high recommendation and intention to use us again and again mean a great deal to us!
We're here for any other assistance you might need.
Best wishes,
Rukshal
Hyundai Lawn Mower 3 year warranty 🤣🤣
The advisor I spoke with Sean Harrison was very helpful. I can’t fault Sean and he was very helpful and understanding regarding my concerns and having no experience. Thank you Sean.
BUT the 3 year warranty and the way it works is not so great.
I had a running issue with a 4 month old lawn mower (kept cutting out after a minute) I was expecting to send the lawn mower back to be fixed instead I was sent a YouTube link on how to remove and clean and reinstall the carburettor!
I am not mechanically minded but most importantly I didn’t spend £500 on a brand new lawn mower to then 4 months later be working on it myself!!!
The carburettor clean did not fix the issue so I am now waiting for a new carburettor to be sent and which I will have to fit and hopefully this cures the problem!
At this rate I could be a Hyundai Lawn mower repair man very soon if the warranty only covers parts and nothing else.
Wish me luck.
7 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Darren,
Thank you for your feedback. We're thrilled to hear that Sean Harrison was so helpful, understanding, and that you can't fault his service. We appreciate you recognising his excellent customer care.
However, we are very sorry to hear about your frustration with the warranty process and the issues you've had with your lawn mower. We understand your disappointment that a brand-new mower had a problem, and we sincerely apologise for this.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Hyundai mower warranty claim
I have been using a Hyundai HYM 430SPER mower for nearly 2 years and I have been pleased with the quality of the mowing results and the reliability of the mower.
However, about two weeks ago we encountered a problem with the clutch cable so I sought assistance under warranty through GENPOWER Ltd. My first point of contact was with Soureshna who subsequently handled my warranty claim through to completion. Soureshna was always a pleasure to communicate with. Her responses were prompt, helpful and professional.
I have no hesitation in recommending Hyundai and Genpower for the service that they provide.
31 juillet 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Mike,
Thank you for your fantastic feedback! We're thrilled to hear that your Hyundai HYM 430SPER mower has provided you with such quality mowing results and reliability over the past two years.
We're especially delighted that when you did encounter a problem, Soureshna was able to handle your warranty claim to completion. It's wonderful to know she was always a pleasure to communicate with, providing prompt, helpful, and professional responses.
We truly appreciate you recommending Hyundai and Genpower for the service we provide.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Would highly recommend this company
Would highly recommend this company! I had an issue with delivery but Peter was quick to sort this out with dpd and my item was delivered a few days later.
6 août 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Dan,
Thank you for your feedback! We're thrilled to hear that you would highly recommend our company. We're very sorry about the initial issue with delivery, but delighted that Peter was quick to sort this out with DPD and that your item was delivered a few days later.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Great customer service from Jade
Jade was extremely helpful in finding out the information related to my missing parcel. She kept me fully informed about what was happening. She arranged for a replacement to be sent as we could not locate it. The whole process took a little while, which is completely understandable. I was very pleased with the service and the outcome that we received.
28 juillet 2025
Avis spontané
Réponse de THEPOWERSITE
Hello,
Thank you for your feedback! We're thrilled to hear that Jade was extremely helpful in finding information about your missing parcel and that she kept you fully informed throughout the process.
We're delighted she was able to arrange for a replacement to be sent and that you're very pleased with the service and the outcome, even though the process took a little while. We appreciate your understanding.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Excellent service from Poonam
Excellent service from Poonam, issue sorted swiftly
31 juillet 2025
Avis spontané
Réponse de THEPOWERSITE
Dear Chris,
Thank you for your feedback! We're thrilled to hear that Poonam provided excellent service and sorted out your issue swiftly.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Réponse de THEPOWERSITE
Dear John,
Thank you for your feedback! We're thrilled you had good quick delivery and that your machine is good. It's great to hear that, so far, everything is going well.
We're here for any other assistance you might need.
Best wishes,
Rukshal
FANTASTIC !!!!!!!!!!!!!!!!!!!!!!!!!
I ordered a new recoil starter for my Hyundai pressure washer as right in the middle of cleaning a customers drive ,after a refuel I tried to start the machine and the recoil starter fell apart.
As soon as I got home I ordered a new one from THE POWERSITE.
Well, blow me down, the part arrived the next day and I was able to complete the job barely 24 hours after the breakdown.
24 juillet 2025
Réponse de THEPOWERSITE
Dear Matthew,
Thank you for your feedback! We're thrilled to hear that your replacement recoil starter arrived the very next day, allowing you to get back to work and finish the job for your customer. We understand how frustrating a breakdown can be, and we're delighted we could help you get back on track so quickly.
We're here for any other assistance you might need.
Best wishes,
Rukshal
Brilliantly packed and fast delivery
Brilliantly packed, fast delivery - looking forward to using it!
2 juillet 2025
Réponse de THEPOWERSITE
Dear Amy,
Thank you for taking the time to submit this review. It is great to hear that Kieran's service met your expectations!
Should you require any other assistance, please let us know.
Best Regards
Rukshal
Took my money but can’t deliver or give me my money back
They accepted my order, took my money and sent me a tracking number. When the Lawnmower was overdue I found out the tracking number was not valid so I followed up with The Power Site and they told me they couldn’t deliver to Northern Ireland so they would return my money. Two weeks later I am still waiting to get my money back.
5 juin 2025
Réponse de THEPOWERSITE
Dear Michael,
We greatly appreciate you taking the time to share your feedback. We sincerely apologise for any inconvenience you have experienced. Providing exceptional service is our utmost priority, and we will certainly consider your feedback for improvements.
Should there be anything further we can do to assist you, please do not hesitate to let us know.
Best regards,
Rukshal
Difficulty with purchase of lawnmower
I live in Northern Ireland and Hyundai UK could not supply me as they had an exclusive arrangement with their Irish counterparts that they would supply sales in both Ireland and Northern Ireland
However The Dublin company did not carry the mower I wanted I eventually got it from Tesco. Disappointing that Hyundai distributors were unable (or unwilling) to fulfil my order
24 mai 2025
Réponse de THEPOWERSITE
Dear Hilary,
We would like to extend our sincerest gratitude to you for sharing your review with us. We understand that the machine did not entirely meet your expectations. Please accept our apologies for any inconvenience you may have encountered. We appreciate your feedback and will work to improve our services based on your valuable input.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Great product came on time
18 juin 2025
Réponse de THEPOWERSITE
Dear Peter,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
I paid for delivery within 48 hours I…
I paid for delivery within 48 hours I had to wait 9 days I would not buy from here again.
29 mai 2025
Réponse de THEPOWERSITE
Dear Davies,
We greatly appreciate you taking the time to share your feedback. We sincerely apologise for any inconvenience you have experienced. Providing exceptional service is our utmost priority, and we will certainly consider your feedback for improvements.
Should there be anything further we can do to assist you, please do not hesitate to let us know.
Best regards,
Rukshal
Réponse de THEPOWERSITE
Dear Steven,
Thank you for your positive feedback. We’re pleased to hear you appreciated the fast delivery and great price. We look forward to serving you again in the future.
Kind Regards
Rukshal
Réponse de THEPOWERSITE
Dear Peter,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
We remain yours for any other assistance you may need.
Kind Regards
Rukshal
The lawn mower came well packaged.
The lawn mower came well packaged.
Works as it should.
Easy transaction.
Only negative is it took a few days to be delivered when it was advertised as next day delivery. I believe this was the fault of the delivery company.
1 mai 2025
Réponse de THEPOWERSITE
Dear Shaun,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that the lawn mower arrived in good condition and is working well for you. It's great to know the transaction went smoothly.
Please accept our sincere apologies for the delay in delivery. While the courier issue was unfortunately outside of our control, we completely understand how important it is for deliveries to arrive on time—especially when next day delivery is expected. We’ll be sure to feed this back to the courier to help prevent similar issues in the future.
Thank you again for your feedback and for choosing us. If there’s anything else we can help you with, please don’t hesitate to get in touch.
Kind Regards,
Rukshal
Bad customer service
The quad sprayer was ordered on next day delivery. It didn't arrive the next day. I was told 5 to 7 working day delivery. I asked to cancel the order as I needed one urgently. Next day delivery was the reason I ordered it from them. I couldn't cancel and was told to send back once received. It then took 7 days for refund after received back in there warehouse
23 avril 2025
Réponse de THEPOWERSITE
Dear David,
Thank you for your feedback, and please accept our sincere apologies for the experience you’ve had.
We are truly sorry that the quad sprayer did not arrive on the next working day as expected, and we completely understand your frustration—especially as timely delivery was the key reason for placing the order. We also apologise for the inconvenience caused by the return process and the time it took to process your refund.
Your experience falls short of the service we aim to provide, and we are taking your comments seriously to help prevent similar situations in the future. If there is anything further we can do to restore your confidence in us, please don’t hesitate to get in touch with our team.
Once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Rukshal
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