The Progressive Building Society Avis 

Approached the progressive regarding self build mortgage.
Very helpful from the off set and provided professional service from the start. Any questions were answered thoroughly and all relevant information provided. Staff always very friendly and approachable. A big thank you to Andrea and Wendy in the glengormley branch for all their help and easy journey securing our self build mortgage.

Clear guidance and a prompt solution to my query

I was guided by their website to seek support from a Progressive Building Society representative. I phone the supplied number and spoke with Amy.
I explained the situation and my need and Amy resolved the matter within a minute. Amy explained that the adjustment she had made would take a short while to be reflected in their online portal so we then had a short and friendly chat about Belfast after which, I was able to log back in and complete my need. Thanks Amy and thanks Progressive Building Society.

I raised a query on line and not long after I was phoned up. Dean sorted my problem quickly, efficiently and professionally. Very impressed.

I was having a few issues trying to open a new savings account and couldn't get past certain points.
Dean the customer service advisor initially talked me through the stages but when the issues continued he arranged for the set up to be completed remotely and kept me informed each step of the way.
Cannot fault the service and support I received from Dean. Made what could have been a very frustrating time very simple, for me anyway.

When logging in this comes up: "For security reasons, you have to connect Salesforce Authenticator to your account. The app sends a notification"
This cost £19 a year. Seriously they wanted £19 for me to login.

GOT A CALL FROM THEM TURNS OUT THAT WAS A CON. IT WAS WRONG AUTHENTICATOR APP

Excellent friendly service from knowledgeable staff. Elaine from the Ballymena branch was very helpful and accommodating to sort out my requests.

Our mortgage advisor Louise bleakley. She was personable, knowledgeable and a pleasure to deal with. She took the stress out of the entire process and kept us informed throughout. Superb and could not recommend her enough. Thank you so very much!

Jane from the Coleraine branch was absolutely exceptional! a real joy to work with, she helped us with every step of the process and made the whole thing simple for us! Jane is so pleasant and professional and a great asset to your team !

A very helpful building society and nothing is ever a problem.
Nicole was a fantastic help with my query and a super fast reply and turnaround.
110% - 5 stars from me.

The staff in Ballymena branch were so helpful and pleasant. They were able to carry put my wishes re accounts with no hassle. The whole process was very quick and easy!

Experienced an error when trying to open a savings account. Logged this to Customer Support.
Received callback next day and error was sorted by Michele.
Apparently, their system didn't like me using a # in the Account Name.
Many thanks Michele.

Rachel was great in helping us get sorted. Easy to communicate with and answered any questions we might have had. Would highly recommend her to anyone looking for mortgage help.

We wish to thank Progressive, Ballymena branch for their expert financial advice to me over the past 25 years. They always took time to get to know our individual situation and tailor their advice accordingly.

Sorting out daughter's finances before she leaves for Uni in GB. Ballymena branch staff are efficient, professional and discreet, everything a bank should be. Always putting the customer first. Great place to do business. Couldn't praise them enough for their helpful and considerate attitude to customers. Other high street banks could learn so much from them!

I’ve just completed my remortgage with Progressive and could not be happier with the service.

Nicky has been absolutely outstanding throughout the whole process. She is professional, approachable, and consistently went above and beyond to keep things moving smoothly. This is the second time she has looked after us, and her excellent customer service was a big factor in choosing Progressive again.

Kerry also provided clear guidance on payment dates at an important stage, and her help was very much appreciated too.

It’s rare these days to find this level of personal, attentive service - Progressive should be very proud of the support their team delivers. Highly recommended.

The professionalism,efficiency and friendliness ot the staff in your Lisburn office. First class.

Jane at the Progressive branch in Coleraine was fantastic from start to finish.

The customer advisor I had, Louise, was fantastic from start to finish, very professional but very personable at the same time. The progressive as a company worked with me very quickly and effectively to resolve the issue I was having. 10/10 would recommend

Absolutely useless website. Can't contact them in any useful way as their opening hours are 9-5 M-F. I've been trying to transfer my savings for a week now and my money is still being held hostage by them. Not worth the hassle.