The Progressive Building Society Avis 

Spoke to Katie and she was so helpful and so knowledgeable about the details I was enquiring about.

I had an excellent experience with my mortgage advisor (Louise Bleakley) at Progressive. She was friendly, professional, knowledgeable, and incredibly supportive throughout the entire process. Everything was explained clearly, all my questions were answered promptly, and I always felt confident I was getting the best advice for my situation. The whole experience was smooth and stress-free. I would highly recommend Progressive and particularly Louise to anyone looking for expert guidance.

Having difficulty with logging on to electronic banking and support staff member Dean resolved the problem very readily. The issue required a callback, which Dean took the trouble to do, and although the resolution was quite simple, Dean was helpful, patient and courteous, as were the telephone 'reception' staff. This has been the case with all my interactions with Progressive, and encourages customer loyalty. Much appreciated.

We recently took a new mortgage with the progressive, we spoke to Jane Steen (Coleraine branch) she was was nothing short of AMAZING she made every step of the way so simple and easy nothing was too much!!
Thank you so much Jane

Prompt service. Pleasant staff member.

I got to speak to a person in customer support, my issue was solved quickly, so refreshing. Dean was super helpful.

Whilst visiting the Ballymena Branch we have experienced the highest level of customer service. All members of staff are warm and friendly, and always ensure our needs are met.
The branch manager ensured our mortgage process was a positive experience and supported us throughout. The service we received has encouraged us to recommend Progressive to other potential customers in the future.

Very helpful staff and came back to me when he said he would

David Andrews was excellent and extremely professional and helpful. Got my mortgage switched to my new direct debit account within minutes and made the call seemless

I spoke to a person that I could understand and they answered within a few rings. I need say no more.

I'm a new online savings customer with my first transfer payment in today (Rainy Day Acct). What a good impression Katie (Online Savings) made on me of her Belfast Bldg Scty. I didn't expect making numerous phone calls - each answered by a very cheerful, welcoming Katie who calmly, with her savings knowledge, answered all my queries, leaving me with no doubts. Thank you Katie, you're a 'front of house' credit and your managers should be proud.

Dan helped me set my account up, he was very friendly and polite, so easy thanks dan and i look forward to saving with progressive

1) I was very impressed with the speed of responding to my queries:
2) Politeness and patient helpfulness from Dean, who was at the other end of the phone.
3) All in all a positive experience for the excellent customer service.

Dean One of Progressive Online Savings team, was especially helpful in getting me set up.
On the downside, I found the automated application cumbersome and perhaps unnecessary. There's got to be a better way.

I noticed people were having problems opening savings accounts online with progressive but I thought I'd give it a go what with a 7% interest rate, glad to say it was straight forward and completed in about 10 minutes without any trouble.

The assistant was able to sort my issue very quickly and efficiently

Dean of the Online Savings Team was patient and very helpful assisting me in setting up my account, spending time to thoroughly explain the process in detail, backing it up with email communication. Many thanks to him and Michelle in the team, well done.

Had to contact support team spoke with Dean who was excellent very helpful and knowledgeable. Could not be more pleased with his service

This doesn’t really seem progressive at all.
I signed up for the 7% saver online and couldn’t complete my registration as the ID upload didn’t display.
I thought mobile would be better as they are ‘progressive’… but somehow it was much worse.

I’ve now had to send a picture of my passport and a selfie. This was requested via the support case or alternatively an email. There is no sign of a retention policy or encryption for these documents, which is a personal information concern.

Still awaiting my account to be opened. So far, it’s been a pretty poor experience.