The Rug Seller Avis 

2 203
•
TrustScore 3 sur 5

2,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Would love to be able to review my paid for rug but as if yet still not received the item.Was originally promised end of January but after chasing up and no effort on their part to offer information t... Voir plus

Noté 5 sur 5 étoiles

Sometimes putting things right when they don’t go well defines how good a company really is. We’ve bought many rugs from them before - this time an identical model to replace a worn one. When I reacte... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am writing to thank you for the excellent service from your Company. The rug was delivered by an efficient and pleasant delivery driver within the time limit advised. My husband and I could not b... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The Rug Seller’s product is great but the delivery service they use is shocking well my experience anyway. My rug was scheduled for delivery on three separate days, and despite waiting at home eac... Voir plus

À propos de l'entreprise

  1. Magasin de tapis
  2. Décorateur d'intérieur
  3. Magasin d'ameublement et de décoration
  4. Magasin de literie
  5. Magasin de papiers peints

Écrit par l'entreprise

The Rug Seller is a leading supplier of Luxury Homeware by leading designer brands including Ted Baker, William Yeoward, Designers Guild and Laura Ashley. Choose from our huge selection of rugs suitable for all rooms in your home alongside our curated selection of luxury bedding, cushions, throws, lighting and much more. Discover Modern, Vintage and Contemporary styles in the latest colours and luxurious textures. Our team source the finest products from around the globe. Shop Online or visit our social channels for home inspiration, style guides or helpful tips.


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,8

Tous les avis

(2 203)

1 avis reçu au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Rug great / marketing emails not great

The rug is lovely and as described on the website (I had seen one in the flesh before ordering but the website had a fair representation). Ordering was easy. Delivery was a bit vague but it worked out absolutely fine.
However this company have a major marketing email BOMBARDMENT policy. Since ordering I have have sometimes 3 marketing emails in one day despite unsubscribing almost immediately. How many rugs do I order - about 1 every 10 years so this is completely pointless. I will have to block them soon if they don't cease and desist and I will be reluctant to order from them again - in 10 years.

5 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Afternoon,

Thank you for your feedback, we are pleased to hear you are happy with the product purchased.

If you could please kindly contact our customer service team on sales@therugseller.co.uk with your contact details, we can forward your request onto our marketing team to remove you from our marketing promotions.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

I have been patiently waiting for this…

I have been patiently waiting for this orange coloured runner to come back in stock . So happy to see it had and with a discount.
This rug is exceptional quality and the design climbing Jaguar is so eye catching .
I am delighted . Might consider another one in the future!

2 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Afternoon

Thank you for your kind feedback.

We are pleased to hear you are happy with the product you have kindly purchased.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Great product good price speedy…

Great product good price speedy delivery A*

4 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Geoffrey

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 2 sur 5 étoiles

I have ordered in the past 2 beautiful…

I have ordered in the past 2 beautiful large cream wool rugs.
I required a small rug, I do receive regular emails from them with offers and such like, I ordered a small rug which was washable, I received what looks like a bath mat in white, yes white, with a rubber back, it’s a bath mat, for £24 74, if I wanted mat I would have gone to IKEA which are much nicer and cost 1/4 of the price,
Im so annoy, I’m spitting feathers. I’m now having to go through the delightful procedure of returning it.

13 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Morning,

Thank you for your feedback.

Your order was for 1 x Buddy - Ivory - 60X100CM I can see our customer service team requested for you to provide images of the item you have received so we could investigate this further for you. However, you advised you could not do this.

Therefore it is the customer's responsibilitiy to organise the return. Once the item has arrived back within our warehouse a full refund for the returned item will be processed back to you.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Brooklyn Multi

It arrived within delivery slot. Excellent. I love it. Better quality than expected.

5 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Bev,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Couldn’t be more pleased

We found the design of rug we were searching for on their website.
Placed an order and were delighted not only with our purchase but the speed of delivery and security of its packaging.
Couldn’t be more pleased

4 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Paul,

Thank you very much for your kind feedback. We are pleased to hear you are happy with the service you have received.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Excellent company.

I now have three rugs that I have brought from the rug seller,they are all of really good quality nice and thick.The colours on their webpage show the true colour's.Ordering and delivery was excellent and rugs were really well packaged.
I will definitely recommend this company and order more from them if I need more rugs.

5 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Afternoon,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

I love this company!

I love this company, I bought 2 rugs from them this month and it's absolutely same as the picture shown, they are prompt with great delivery service! 10 out of 10! My go-to for rugs/carpets!

11 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Charissa,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Rapid delivery + good quality+ value for money

Rapid delivery

29 décembre 2023
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Agnes,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Lovley wool rug

Lovely wool rug , good price, delivery very quickly. Happy customer.

2 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Dawn,

We are pleased to hear you are satisfied with the product you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Happy with order and product

Simple order process and speedy delivery. Product as described and lovely quality. Thank you very much.

26 décembre 2023
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Anja,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 1 sur 5 étoiles

Poor quality

The rug I purchased was very disappointing, it looked absolutely nothing like the photos on the website. The rug I received was thin and sparse but it was shown as a thick and durable rug. I paid 59 pound and could get a rug of similar quality for less than 30 pound. I would not have written this if the seller had given me a full refund including postage but they said there was nothing wrong with it. I beg to differ it was not of the quality expected and in my book that is worse than faulty.

3 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Morning,

Unfortunately I am unable to locate any order with ourselves.

Please contact our customer service team via sales@therugseller.co.uk with your order details and we can happily look into this for you.

Kind Regards
The Rug Seller

Noté 1 sur 5 étoiles

Bad delivery company

I cant give a review as we still have not received this item! I think it is the delivery companies fault not the Rug Seller but they are so hard to get in touch with. I have told them the days our clinic is open and they even came and tried to deliver and sent us a photo saying they could not find us. The photo showed the back windows of our clinic!!!! Please use delivery companies that can see or read emails when you update them!!!!

2 janvier 2024
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Afternoon

Thank you for your review.

Please allow me to apologise to hear you have not as of yet received your order.

I can see my colleague has been in correspondence with yourself and has advised this has been rescheduled for delivery on the 4th January as this has been arranged with the couriers.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Red rug

Ordered for christmas after not liking other rug i bought from a different company. Arrived one day after ordering and what a beautiful rug it is.

20 décembre 2023
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Hi Mr Bell,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Excellent Customer service and great…

Excellent Customer service and great value. Recommend this company highly as I have used them many times. 😊

20 décembre 2023
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Morning,

Thank you for your kind feedback, we are pleased to hear you are happy with the service and item you have received.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Prompt delivery, and rug is gorgeous!!!

18 décembre 2023
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Morning,

Thank you for your kind feedback, we are pleased to hear you are happy with the service and item you have received.

Kind Regards
The Rug Seller

Noté 5 sur 5 étoiles

Lovely rug

Lovely rug, it’s the 3rd one we’ve bought from the rug seller. Good quality and prompt delivery their designs are great

1 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Lots of choice, helpful website. Really pleased with the items I ordered. They were delivered promptly and well-packaged, in perfect condition. Would highly recommend this company.

8 décembre 2023
Avis spontané
Logo de The Rug Seller

Réponse de The Rug Seller

Good Morning,

Thank you for your kind feedback, we are pleased to hear you are happy with the service and item you have received.

Kind Regards
The Rug Seller

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus