The Sleep People Limited Avis 

I purchased two mattresses in June 2026. Order no. W39603879-1M-V. One was fine, the other was not of acceptable quality. It had an alignment issue, making it easy to fall off (if sleeping). Also it had a pungent chemical odour. According to the retailer - it satisfied their quality control despite no inspection. (they refused to take it back after I sent multiple images). In this case, it seems the Sale of Goods Act is not applicable. As a goodwill gesture, I ordered a different mattress from them as a replacement. I received a negative response. Now I'm stuck with an unsatisfactory, unusable product - no refund or collection.

When I received my mattress's I was happy and after two days or so the first i slept on it I was shocked on how comfortable it was

Do not purchase a mattress for a caravan from here, the mattress only lasts 14 weeks then starts dropping one side, they have no AFTER SALES SUPPORT which they keep on repeatedly telling me, but not sure what they mean by this, as they can't help with the problem i have here. I emailed them directly but cannot help, but they do have AFTER SALES SUPPORT !!! NOT I have already emailed directly to your customer services, as per above no sales support except we cannot help you!

Order delivered on time no problem

Fast efficient service and the product is lovely

Absolutely appalling experience with Sleep Sleep.

The mattress I received looks nothing like the one advertised. I left it all day to fully expand as instructed, yet it still only measures around 14-16cm thick despite being advertised as 22cm. The difference is obvious and unacceptable.

The quality is dreadful. The mattress is so thin it can be pushed flat with one hand. The memory foam layer is paper-thin, there is very little padding, and the springs can be felt underneath and appear to be protruding due to the lack of cushioning. It feels nothing like the premium mattress shown in the advert.

I have attached photos comparing the advertised product to what was actually delivered, and the difference is shocking. In my opinion, the mattress is not as described and is nowhere near the quality that was advertised.

As a disabled customer, I purchased online because getting to shops and transporting large items is difficult. I am now left without a mattress because this one needs to be collected and returned due to its poor quality. This has caused significant inconvenience and distress.

I have contacted the company and am awaiting their response. If this matter is not resolved promptly, I will be pursuing a full chargeback through my bank.

In my view, the mattress supplied does not meet the standards required under the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose, and as described.

I would strongly advise others to think carefully before ordering. Based on my experience, the product I received was poor quality, significantly thinner than advertised, and bore little resemblance to the product shown in the company's advertising.

Update after resolution. The company accepted responsibilty its not as it should be and issued a full refund immediately. To give them some credit they resolved the issue very quickly.

Delivered on time. Easy to unpack

fast service.

Delivery time was exeptionally fast. The mattress is perfect. No problems whatsoever. Would happily buy from this company again and happy to recommend.
All round pleasant experience, Thank you🥰

Very fast delivery and good firm mattress. I was searching for a memory foam matrress for a long time and finally found one. Good range of sizes available and it's handy they even have a shorty bed size which is the one I required. Will buy again in the future.

Bought two cooltouch single mattresses from this company that were advertised as 9 inch deep, which was a big lie as tge mattresses were more like 7 inches deep, at that price if I knew the real depth I would buy elsewhere for cheaper, hence I don’t recommend buying from them

Excellent mattresses. Very comfortable. Quick delivery

Just took delivery of two COOLER MEMORY FOAM TOPPER WITH COOLING ZIP COVER. Not at all convinced they are made with real memory foam as it doesn’t retain any pattern when depressed. Just seems like a standard open-cell foam with a blue swirl pattern.

Fast delivery, lovely topper

Easy to order and really quick delivery. Mattress is comfortable and very reasonably priced.

Great mattresses. We bough an Ikea Hemnes day bed but the standard mattresses are really thin. I didn't want a bulky mattress topper so opted for the 200x80 mattress from The Sleep People. I'm really impressed with the quality, the thickness and the comfort of the mattresses, it makes the bed far more comfortable to sleep on. The delivery was quick and they were well packaged and reasonably priced.

Fast delivery Mattress okay? At this price point

easy to order, price was right for the type of item purchased and was delivered with in a few days