Thomas Sanderson Avis 16 593

Morphedhi installed our shutters, excellent job, very polite and professional.

Fitter Chinton did an excellent job fitting our conservatory roof blinds. He was very polite, tidy and took time to explain the basics to operate the blinds.

I am adding this review late as I have been left with no where else to turn.
I purchased shutters from Thomas Sanderson at a cost of £15000+ with a lifetime warranty.
A couple of years ago I contacted TS because one of the shutters developed a fault and after sending them photographs they refused to repair stating it was not covered by the lifetime warranty. The fault was that one of the levers would not close. They would not consider any other option and were adamant they would not repair. I even offered to pay for a fitter to attend and they refused. They wouldn’t even give me the he phone number of a fitter. I have searched for a fitter who can help but have had no success, I would not recommend TS and would suggest that TS and Hillary Blinds be avoided. Their customer services once they’ve had your money is diabolical, and they show no understanding of your problem and basically just don’t care.Initially they even stated they couldn’t trace my order and after numerous conversations didn’t even have the courtesy to ring me back. I had to chase them up. AVOID.

Lovely fitting of blinds

Chintan was brilliant and thorough when installing my curtains. I’m very pleased with the result.

Good customer service and quickly done by Ilir 118241

Had plantation blinds fitted by Thomas Sanderson 10 years ago with a 25 year warranty on all parts. Phoned Hillarys today as they now take all calls to order some small parts that had broken and they totally refused to help saying they do not honour the 25 year warranty. What a rubbish company.

I had some window shutters installed in at the end of 2019 and obviously the 5 year warranty expired in January 2025.
The clip on the rod, the end which fits in to the slat was broken on three and I emailed to see if it was possible to purchase and fit new ones myself, or to pay for an engineer to come out and possibly do this.
I was told that 'I'm afraid not, we are unable to offer this service due to the age of the order'
This is the first time I have found a company so unhelpful, very disappointed would not use this company again should I want other shutters..
No doubt they expect customers to pay for complete replacement.

Chintan was very professional and informative. He was really hard working and paid great attention to detail, replacing picture rail and skirting with care. Would highly recommend him and Hillary’s.

Terrible service! They will charge you top of the market prices and when asked to help you with repair or maintenance they will not do so unless you have a valid warranty. Their suggestion was literally to buy new blinds from them. I will never buy again from them and hope you can avoid the horrible customer service.

Outstanding professionalism from Nebih 119981.
I'm very happy with the results. High quality. Thank you.
5 star service

Chintan 117672 was very professional tidy and clean, highly recommend Hilary blinds this is the fourth time we have used them, we have 3 more rooms to do and will be using them again! Felicia & Brian Farrell.

James Anderson (Nordic) was incredibly easy to deal with on WhatsApp. Communicative, professional and very friendly.

Great job, really happy with the curtains, shutters and blinds. Rav Valve the fitter was professional, helpful and tidy.

Very happy to recommend!

I ordered shutters from Hillarys/Thomas Sanderson (order number SHHQ1166) and paid my deposit in March 2025. It is now March 2026, and my installation is still not complete.

Two shutters went missing and could not be fitted in July 2025, and since then I have experienced nothing but delays, excuses, and a complete lack of communication. I was repeatedly told the installer had personal issues, but the company failed to escalate the job or provide any alternative solution for almost a year.

Most recently, I was told the Field Manager would contact me within 24–48 hours. That deadline passed with no contact. I chased again and was told he was “awaiting another advisor” however there has still been no contact. This is a pattern: promises made, promises broken, and no proactive updates.

I have had to chase every step of the way, and even after raising a formal complaint, the company has still not addressed the issue of compensation for the extensive delays and service failures.

A year-long wait for missing shutters, repeated missed deadlines, and no accountability is completely unacceptable. I would strongly advise others to think carefully before placing an order.

Dwell 118927 was very professional & friendly when he installed our blinds

James (Nordic) did a fantastic job with the blinds, very fast, professional, and very helpful with all my questions.

James (advisor Nordic) just fitted our blinds- was an excellent job. He was friendly and made me comfortable with a stranger in the house.
The blinds were fitted perfectly and we are really happy with the results.

Everything was straightforward, the salesman and the fitter were friendly and explained things clearly.