Thomas Sanderson Avis 

James Anderson (Nordic) was incredibly easy to deal with on WhatsApp. Communicative, professional and very friendly.

Great job, really happy with the curtains, shutters and blinds. Rav Valve the fitter was professional, helpful and tidy.

Very happy to recommend!

I ordered shutters from Hillarys/Thomas Sanderson (order number SHHQ1166) and paid my deposit in March 2025. It is now March 2026, and my installation is still not complete.

Two shutters went missing and could not be fitted in July 2025, and since then I have experienced nothing but delays, excuses, and a complete lack of communication. I was repeatedly told the installer had personal issues, but the company failed to escalate the job or provide any alternative solution for almost a year.

Most recently, I was told the Field Manager would contact me within 24–48 hours. That deadline passed with no contact. I chased again and was told he was “awaiting another advisor” however there has still been no contact. This is a pattern: promises made, promises broken, and no proactive updates.

I have had to chase every step of the way, and even after raising a formal complaint, the company has still not addressed the issue of compensation for the extensive delays and service failures.

A year-long wait for missing shutters, repeated missed deadlines, and no accountability is completely unacceptable. I would strongly advise others to think carefully before placing an order.

Dwell 118927 was very professional & friendly when he installed our blinds

James (Nordic) did a fantastic job with the blinds, very fast, professional, and very helpful with all my questions.

James (advisor Nordic) just fitted our blinds- was an excellent job. He was friendly and made me comfortable with a stranger in the house.
The blinds were fitted perfectly and we are really happy with the results.

Everything was straightforward, the salesman and the fitter were friendly and explained things clearly.

DO NOT BUY FROM THIS COMPANY. We spent a lot of money on electric blinds, having been given the hard sell by Alex. What was installed is SO below the quality expected and TS are completely uninterested in helping us, fobbing us off with instructions that even though the blinds are operated remotely you need to manually adjust them,EVERY DAY, completely negating the point of having electric blinds. They basically sold us electric blinds that are completely pointless! Their customer service team are rude and, worse than that, don’t even bother to read the background info and have no idea what account they are talking about!

Great quality and installed with care.
Raz ensured they are fitted nicely.
They look really nice! Great service, thank you

Very friendly service. Very pleased with shutters and fitting. Thanks

Excellent fitting of our blinds. Quick and thorough. Excellent finishing too.

So we had our blinds fitted on 29/11/2022 paid just over £3000.
Had a few issues with installation dates but got around that no problem although added hassle.
Thank god for James the salesman he managed to keep things moving on,I would recommend him no problem.
So you may be thinking there is a but coming,your not wrong.
When you have an issue of any kind you need to contact customer services right so that is when things get very frustrating. I’m not saying it doesn’t get done it just take all your time and patience.
The other issue having spent so much is there guarantee, 5 years apparently on fabric but here it is only 2 years on any labour that is required.
They wanted £82 pounds to come and fix the cord for labour even though we were only 8weeks over the 2 years. I made a fuss and got that down to £42 using my salesman James as an intermediary,thanks James.
What do you do I can’t fix it, although I’m going to watch like a hawk when they come next so to be able to in the future.
In short the blinds are great, sales great, fitting great,after sales and customer services rubbish and they need to sort out there guarantee out .I look at this company as a premium product company with a premium price tag.
The saddest thing is that as I have had to pay them £42 to fix my blinds they have lost out on another order for my landing window that’s very large and front bedroom and study window probably another £3000 for the sake of £42, bad business practice guys very bad.

What a great experience. Brilliant fitted, clean and fast. The shutter blinds are quality made. Thank you!

Dai was great from start to finish. Really friendly and efficient. Helpful the whole way and gave feedback and explanation to get the most out of our shutters. Love the new shutters and he’s done really well to fit them given the shape of our walls/windows.

I wouldn't even give one star terrible service - never reply to emails. My shutters cost me a lot of money and are broken and have been for some time, they supposedly have a 25 year guarantee and I cannot get a call or email back. Appalling customer service and bad quality product.

DO NOT TRUST, We were told in our guarantee that if after 10 years we decided we didn't like them they would take them away and refund half the price, well they said the salesmen lied, shocker. This was the only reason we paid over £5k. Honeycomb blinds for the windows and roof, the clip on the pole snaps off everytime almost in retracting the roof blinds.Keep you cool in the summer and warm in the winter, what a joke that is. The blinds were supposed to reduce glaring sunlight but did they hell

Supetb fitter very freindly and polite,recomen to anyone first class service

Our shutters were measured and fitted by Aleksej - he was fantastic! Always on time and super nice. The finish on the shutters is perfect, even better than I had hoped. Brilliant communication from all the team at Hilary’s and very happy with the final price. Delighted!

Really dissapointed by the level of aftersales service from Thomas Sanderson. I have contacted customer service more than 3x to get an appointment to visit my skylight blinds, I was told that the area manager would call me and arrange an appointment. However, no one called, kept on waiting since November 2025 for a call and I followed up 3 more times but no one called. This is really dissappointing. Also, I was told that my job order has been cancelled for no reason which is really annoying. Avoid Thomas Sanderson at all costs!

We were extremely disappointed with the lack of communication from the surveyor. At no point were we informed that the bar separators on our shutters would be visible from the outside, which has completely ruined the overall look of the property. Had this been explained properly, we would have reconsidered the design.

When we raised this issue and looked for a resolution, Thomas Sanderson showed no interest in rectifying the problem and did not appear to care that we were unhappy with the final result. Overall, the experience fell well short of expectations, particularly given the premium pricing and reputation of the company.