Thomas Sanderson Avis 

So I purchased 2 sets of sky pod blinds around March this year.A lady came out to do the survey and we agreed the price. All was going OK until it was the time for the installation we agreed a date, the installer never turned up and I didn't get a phone call.I made a call and they made excuses and turned to a another installer.He turned up on time and did a good job i couldn't complain. Everything is ok for nine months initially i was told they would need to be charged a couple of times a year but being a retired electrician i new it would be more than a couple of time's.so I charged them more often. On the 28th of November this year i wanted to watch a football match in the afternoon so I closed the blinds. After the game finished I proceeded to open the blinds and only one opened. The following day Friday I contacted Thomas Sanderson customer service and was told they would get some one to contact me
IT never happened so I proceeded to contact my installer who was surprised his manager hadn't spoken to him.on Monday the first I contacted customer service who never apologized and said. I'd after waiting 72 hours for a phone call from a manager which never happened. I made another call this morning to vent my anger and got fed a load of excuses one of them was the manager was booked up and couldn't call me I was fuming the customer service agent had no sympathy at all.I put the phone down and phoned again getting another agent who i found was a better listener. I'm still awaiting the phone call.

It seems they have been bought out by Hillarys and seriously gone down hill. Noone answers my call for help. 2k blinds don't work and the service repair call never happens. Noone contacts me. Biggest waste of 2k.

Professional service start to finish. Excellent quality. Fitter who actually knows how to fit the shutters. Pleased with end result. Thanks 😊

Very expensive blinds looked very nice initially but wouldn’t recommend unless you would like to replace them every 5 years when the guarantee has run out I’ve never spent so much on blinds that have literally fallen to pieces will not use again in the future that’s for sure not so much as an apology !
Very poor after service .

If it was possible to give zero stars I would!! Rude unhelpful customer service staff very poor product which I paid thousands of pounds for! Their installer couldn’t even measure correctly so I still have no blind in my lantern a year later!!
STAY AWAY!!! Oh and they were bought by Hillary’s blinds 6 months after my shockingly poor installation of my window blinds, who don’t care either!!

Professional instalation worked in a clean and tidy manner.

David was on time, informative, clearly explained what tolerances he had to apply when carrying out the fitting survey, triple checked all his measurements and did all of this without being patronising to a lay person. Fitting date supplied.

We had a man visit our home to talk about installing shutters. He was friendly at first but we said we wanted tier-on-tier and wanted them all to be lockable, and he suddenly got agitated and started being really condescending. He said that's not possible, saying repeatedly that he's never even heard of anything like that, that nobody will do that, and doesn't know what we're talking about, that we weren't tall enough to reach locks at the top of the window anyway (not sure if he's heard of footstools). He talked to us like we were complete idiots and the most uncomfortable part was that he was very obviously trying to keep his cool.

We told him that we've had two other shutter companies visit us and they had absolutely no problem with our request. At that point he said that they obviously weren't the right company for us and left. We felt very relieved when he was gone.

We even left it a while to leave this review so he would've long forgotten where we live.

He doesn't belong in this job. He has a big anger problem, he also didn't know what his competition was doing. He was a fairly tall, fairly old guy, with his hair in a ponytail.

On top of that, the shutter samples from this company felt noticeably lower quality compared to the other ones who visited us and were not cheaper

David arrived on time and was really helpful and thorough. I would 100% recommend him.

Winston’s installation of our shutters today was exemplary. Efficient work and all the mess and packaging taken away. Will be having more of the same in the future.

Jasim Uddin my sales advisor was fantastic. Took his time and explained everything with no fuss. Thank you again

I would definitely recommend Dave he is an amazing fitter… extremely informative and so very helpful. Nothing was too much trouble and arrived on time and left no mess whatsoever… just great 👍 thank you 🙏🏻

Steve Hind was knowleagable, cheerful, patient and resolved our issues… my thanks to him! All-round good service from him

Efficient and quick installation and no mess afterwards 😊

This is to warn people thinking of purchasing electric blinds from Sanderson / Hillary’s blinds are only guaranteed for 5 years after that there is no after service rendering your blinds useless

So thoughtful explained everything

I had rooflight blinds fitted in March to protect and insulate in the heat of summer. These very quickly ceased to function, as the rechargeable batteries failed. Despite these being replaced, the blinds will now only open and close when connected to the mains. I have repeatedly contacted customer service, but the issue remains unresolved.
I would not recommend using this company

The only way to contact Sanderson customer service is to contacts Hillary’s - their parent. Tell - 01722 466318.

The benefit is that you can speak to someone who promises to help.

Unfortunately deadlines pass and nothing happens.

There is something seriously wrong with this company.

Thomas Sanderson and Hilary’s are part of the same group owned by Hunter Douglas Limited based in Nottingham. We had some shutters installed in our cottage back in 2022. This year we decided to replace the timber windows with new double glazed units. Unfortunately, this involved removal of the shutters. The window fitters quite rightly said they could not refit the shutters so we contacted Thomas Sanderson to enquire as to whether they could assist. In short they cannot and will not. More importantly, they will make a point of telling you that your 5 year warranty is now invalidated. Such a shame for what appears a reasonable product but with this type of after sales service why would you use this company, their sister company Hilary’s or any company associated with Hunter Douglas Limited. Seems they may have new owners as the CEO was appointed in December 2024. I wonder if the management know how their Customer Services treat their customers.

Process very smooth, pleased with end product