Thomas Sanderson Avis 

Again from start to finish from measuring from Mike Malhan to fitting by Nick Smith the final effect was amazing.
These 2 people are a credit to Sandersons. Thank you for making or a pleasant experience as always and being respectful of our house.

After placing two large orders for supplying and fitting blinds for my conservatory over the years i attempted to get a service for them. This was declined by Thomas Sanderson who now offer no support for their products older than 5 years old. Needless to say i will make no further orders with this company

Took my money, and no blinds, and no idea when they will be fitted.

We were assigned a fitter who ghosted us. When we tried contacting head office they had no idea what was going on. Fitter got back in touch, then ghosted us again. Head office still no wiser. Have sent 15 emails and no reply.

Been trying to get these fitted since December.

No clarity and £3,000 worse off.

We ordered some blinds in January 2025 which should have been installed before we went away in mid-Feb. The main blind was successfully fitted in early Feb, but we had to wait on the two kitchen blinds as there was a delay. My wife was upstairs working from home and left Lee the installer downstairs in the kitchen to fit the two remaining blinds we’d been waiting on. He left without getting them signed off, and when my wife came downstairs she noticed the fixture that holds the blind above the window was the wrong design. Lee had also not left us any means to put the blinds down - they were meant to be remote controlled. When my wife contacted Lee, he said he hadn’t been supplied with any batteries (why he didn’t think to check this beforehand I don’t know). He checked our order and acknowledged we had been supplied with the wrong design and would re-order and come back and sort with batteries etc. We also noticed that while standing or kneeling on the windowsill behind the sink to fit one of the blinds he’d dislodged the mixer tap with is now loose at its base. Again, he didn’t bother to tell us he’d done this. We went away and contacted him as he asked us to, when we returned on 12 March. He replied and said he thought the blinds had been re-ordered but would check and get back to us. And we’ve heard nothing since. He ignores texts, doesn’t answer his phone and doesn’t reply to voicemails. I phoned Thomas Sanderson on 4/4/25 to lodge a complaint - they said our new blinds were ready and waiting to be fitted, we sent them a video of the broken mixer tap as requested. And still nothing. We were promised by someone called Stacey that a new installer would be in touch and we’ve heard nothing since. We’ve been working all week and unable to phone but have sent two emails to customer services and no-one has bothered to reply. We have spent in excess of £1,500 on all the blinds - money which Thomas Sanderson has had since January. It’s now mid-April and we have two blinds of the wrong design which we can’t even use, and a broken mixer tap. Will never use this shoddy company again.

No link has been sent sent over as you said in your response

Very poor experience. First installation the awning was 6 inches away from the house which left a huge gap. After complaining they agreed to supply new brackets as the surveyor had taken incorrect measurements. Second installation and there is now a 4 inch gap above the guttering which lets in huge amounts of sunlight. I complained again but was told that they had done all they could do and have refused to sort the problem. After spending over £4,000 for an awning this is the level of their customer service. The surveyor was to blame on both occasions and they have ignored my requests to help. The whole process was a shambles and I would never recommend this company. Incidentally I have not received the link you have sent requesting my details.

Awful experience. I feel genuinely upset and harassed by staff. Everything has gone wrong. Shutters fitted had scratches and defects. I had originally been asked to pay half initially while we were waiting for replacements.

While I was waiting I constantly recieved phone calls while I was at work initially asking for payment even though we had reported a problem at the time of fitting. I had asked them not to contact me at work as im in a hospital with patients and I dont have the time answer and signal is poor. They were told multiple times to speak to my partner and given his contact details who was also named on the purchase and who they had spoken to before. He had to call them back (while he was working) because we were not happy with the shutters. They then again constantly rang myself at work asking for proof of scratches with photos even though the man fitting them had already took photographs? Waiting weeks for replacement shutters which were again defective and we had grown tired. We were basically told it was the best they could do and we could either have them replaced again (which is time consuming and frustrating when we both work full time) or have 5% discount.

I have spent £8500 on blinds & shutters. Spending more than I was quoted else where because they assured me they had superior quality blinds and showed us images from competitors of how their shutters often snapped/ broke.

Once an agreement was made the company requested the final payment £3500 was to be made within 3 days. I paid straight away with the details they provided us with over company email on the day because I felt so pressured and hated receiving endless voice mails at work from your staff.

Thinking it was all over 3 days later I am getting phone calls again at work asking for money? Confused as we had already paid in full £8500. I rang my partner honestly in tears because of the stress this has been causing me. I asked could he call them as I had patients waiting. He spoke to customer services and was asked to send screen shots of my bank account with proof that money was sent 31/03. Today on the 11/04 I recieved an email asking for screen shots from my bank as proof of purchase. We had already sent the screen shots. The money has left my account. This is very stressful and needs to be resolved.

Doug fitted my blinds today and I am so happy with them and the service from Thomas Sanderson. He took the time to explain operation of electrics etc and left the rooms tidy and clean.

This company would not have received any stars at all but I didn't feel that was fair as the initial sales person who came to visit and provide a quote was good.

My order for shutters for my bedroom was placed on 19th Dec 2024 and I paid £550 deposit. My shutters were to be fitted on 31st January 2025.

The remaining amount of £550 was taken from my account on 9th January.

On 30th and 31st January, I phoned Thomas Sanderson to clarify a fitting time, and was informed 8-10 pm although I'd originally be informed that they would be fitted in the afternoon. I just re-arranged my working day to fit in with them.

On 31 January, I received a message from the fitter to advise me he wouldn't be fitting them and to contact head office. Head office was not aware of this. I was eventually told he had left the company and I would be contacted on the following Monday with a new fitting date. This did not happen.

After phoning Head Office continuously over the next 2 weeks, I was eventually given a new date of 22nd February. When they delivered the fitters, they did not fit the window and had to be taken away and made again.

After more chasing on my part, they were eventually fitted on 31st March - 2 months later than agreed.

I note that the remaining payment was taken from my account on 9th Jan 2025 even though the goods were not fitted until 31st March. At last, I had shutters at my bedroom window after having nothing there for over two months.

I have complained via email and received no response.

I have phoned the company continuously and no-one seemed to know what was happening.

I spoke to them regarding compensation and they simply said, 'Let's get them fitted first', yet there has been no contact from them. I will try again today.

Truly appalling service. First time I've ever felt the need to leave a poor review.

The product in its finished situ is excellent.
The fitters Anthony and Joe did a very efficient job and fully explained the workings of the awning.
I would certainly recommend Thomas Sanderson to anyone who are thinking about an awning on their home

The designer and technician/installer are expert, and the customer support staff are all lovely, patient and helpful, but disempowered I think. The blinds are as ordered and I am happy with them. Unfortunately the rest of the company is a shambles. Both visiting experts had faults with their software, resorting to pen and paper at times. An unordered blind arrived in my package for installation, again due to a fault in the software. I am still awaiting refund of a sum equal to 50% of my deposit, despite alerting the company before it was taken from my account three weeks ago, and also despite being led to believe that it would be refunded within a week. I have had NO written communication from the company about any of this. Even the usual text reminder of my installation failed to happen. Apology? In your dreams… Great product and frontline people let down by higher-ups…

The company was timely with the product. Kept me appraised and answered my questions on time. The engineers were a tad bit late on arrival to the house but were very professional and clean. They took the extra step to help clean up the surroundings and did a very clean job. I would definitely recommend them for a garage door job anytime.

Review for Wayne Steventon Advisor no 119237
By I found Sanderson’s to be informative after my initial enquiry. An appointment was made in a timely fashion. Sanderson’s was very helpful with the explanation about the shutters and what was involved with the fitting and the price required.
Wayne measured all the windows to be fitted with shutters and arranged a date to come and fit them. He was very organised and tidy as he worked. He completed the fitting of the blinds, explained how they worked and how to look after them. I was impressed by his diligence and the clear pride he took in his work.

GradeAwn were brilliant today. Thanks to Ryan and Ben for making our garden summer ready! Looking forward to countless days under the awning!

Great professional installation thank you Tony Allen

Excellent service from start to finish

5-Star for Wayne 119237
Wayne did an absolutely outstanding job fitting our shutters – we’re beyond thrilled with the results! From the first visit to the final fitting, he was professional, friendly, and clearly highly experienced in his trade.
His attention to detail is exceptional, and it really shows in the finish. The shutters fit perfectly and have completely transformed the look of our home. Wayne took the time to make sure everything was done to the highest standard, and his workmanship is flawless.
He was punctual, tidy, and respectful throughout the whole process, making it a smooth and stress-free experience. He also took the time to explain everything clearly, answered all our questions, and made sure we were happy every step of the way.
If you’re looking for someone reliable, skilled, and passionate about their work – Wayne is the one to call. We couldn’t recommend him more highly!

Advisor Leigh 118 188
Leigh was friendly and efficient, allowing us plenty of time to chose the colour of the blinds we required. He has done a great job fitting them. We are really pleased with the blinds.

Wayne Steventon (119237)
Thank you so much - we couldn't have asked for better service. Wayne was extremely helpful, approachable and very efficient - would 100% recommended.
We absolutely love our blinds!
Thank you again.
Sarah and Theo!

Buying and Installation experience were both excellent. No pressure sales experience, with good advice based on our requirements and no attempts to upsell to the most expensive products, just the ones that meet our needs.

Wayne Steventon (119237) was fantastic in fitting our purchased items, made sure I was aware of any things that may differ from our initial expectations and has done an amazing job, our shutters and blinds look fantastic!