Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into su... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement13 Cameron Walk, Metro Centre, NE11 9YR Gateshead, North, GB
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Lisez les avis des autres
⭐⭐⭐⭐⭐ Absolutely fantastic customer service from Siaysha from start to finish. I’m currently upgrading my contract with Three, and the member of staff who helped me was brilliant throughout t... Voir plus
L'entreprise a répondu
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... Voir plus
L'entreprise a répondu
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... Voir plus
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À propos de l'entreprise
À propos de Three UK - 3Store Gateshead Metro Centre
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, Royaume-Uni
- 01914608825
4,9
Excellent
207 avis
Demande des avis aux clients
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Thanks for help Nasim
14 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thanks a ton for your review, Alena! Nasim really nailed it, and we look forward to serving you again. ☺️ -Kashish
Exelent service
Exelent service, perfect comunication , best deal for today , many thanks Nasim
14 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thanks a ton for your review, Arturas! 🎉Nasim really nailed it, and we look forward to serving you again. ☺️ -Kashish
Fahim was very helpful and made the…
Fahim was very helpful and made the process very easy and helped me find what I needed. Great customer service overall. Thank you
13 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Stephen, thank you for sharing this. It’s great to hear how well Fahim supported you, it sounds like he made everything clear, straightforward, and genuinely helpful. 😇 -Prabhjeet
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Andrew, thank you for your feedback. We are pleased to hear that Fahim provided you with such an outstanding experience. -Kishan
Had a great visit to the three store…
Had a great visit to the three store metrocentre. Terry was very patient and gave us a great deal. Thanks again.
12 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi there. Thank you for sharing your experience. We are glad to hear that Terry at our Metrocentre branch was patient and helped you find a great package during your visit. -Shivam
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Pauline, it is wonderful that Jake delivered fantastic assistance and secured a top-tier package for your contract. -Kishan
Very helpful and approachable
Very helpful and approachable. Helped with all needs great offers got me the best deal
10 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Samantha, it’s great to know the support you received felt welcoming and attentive, helping you find options that suited you well and resulted in a strong outcome. -Kishan
Fahim and Phil were fantastic in…
Fahim and Phil were fantastic in helping me set up my new home broadband box. They are a asset to threw
10/10
10 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for your kind words, Ernie. We’re pleased to hear Fahim and Phil delivered the support you expected. 🌟 -Veronica
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for the amazing review! We’re so pleased you had a fabulous experience with Terry. 😊 -Veronica
Terry was fantastic with his knowledge…
Terry was fantastic with his knowledge and customer service, he is probably the best person I've ever met in any customer service role
9 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hey Danny! 🌷We’re thrilled to know Terry made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi, David, We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ - VodafoneThree Social Media Team
Siaysha was extremelly helpful and I…
Siaysha was extremelly helpful and I felt fully at ease with her, I would definitely recommend 3 in the metrocentre for a fab experience, thank you.
2 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for your feedback, Edna! We’re so glad to hear Siaysha took excellent care of you at our Metrocentre branch. ✨ -Veronica
Today I visit the shop as I couldn't…
Today I visit the shop as I couldn't access my emails. Nasim who works there was very helpful to sort out my problems and and also he advised me with my outdated contract.
Very polite, polite and knowledgeable.
1 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Monika,
Nasim will be so pleased to know he helped you with your emails and contract update. Really appreciate you sharing this. 😃 -Ayesha
Great customer service from Fahim
1 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Brian,
Great to hear this ⭐ Fahim will be really pleased to know his customer service made such a strong impression. -Ayesha
Emmanuel was very helpful and found us…
Emmanuel was very helpful and found us the perfect phone and the perfect deal. Very friendly too
30 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Steph. Thank you so much for taking the time to share this, as it is fantastic to hear that Emmanuel provided such friendly and helpful support to find the ideal options for you. -Shivam
Friendly professional service with a…
Friendly professional service with a fantastic experience from beginning to completion
30 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Boom 💥 Eddy, your words light up our day 🚀 We're thrilled you had such a stellar time with our team and received prompt courtesy throughout your entire visit 🌟 -Arvind
Everything was great served by Siaysha
30 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Mandy. Thank you so much for taking the time to share this, as it is fantastic to hear that Siaysha provided such brilliant service and made sure everything went perfectly for you. -Shivam
Excellent and knowledgeable help from…
Excellent and knowledgeable help from Jake. He kindly sorted out all our problems.
27 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi there, we really appreciate your feedback. Fantastic to hear Jake helped resolve all your issues and made the experience smooth. -Shivam
Ask for Fahim
I am writing this review to highlight the absolutely stellar customer service I received from Fahim at Three.
From the very beginning of our interaction, Fahim was incredibly professional, patient, and knowledgeable. I came in with a few complex questions regarding my account and upgrades, and instead of rushing me through the process, he took the time to listen to exactly what I needed.
Here is what made Fahim's service stand out:
Clear Communication: He broke down the contract details and pricing plans without any confusing jargon, making sure I knew exactly what I was signing up for.
No High-Pressure Tactics: Unlike many telecom customer service experiences, I never felt pressured. He genuinely wanted to find the best deal for my budget and usage.
Efficiency: He resolved my issues quickly while maintaining an incredibly friendly and positive attitude.
Three.com is lucky to have someone of Fahim's caliber representing their brand. He turned what is usually a tedious chore into a seamless, pleasant experience.
Thank you, Fahim! If you are looking for top-tier assistance at Three, ask for him.
27 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Chris, thanks so much for taking the time to share this. We’re really pleased to hear Fahim made everything clear, relaxed, and easy to understand. It’s great to know he helped you find the right option without any pressure. He’ll be delighted to know his efforts were appreciated. -Neha
Excellent service from Nasim
Excellent service from Nasim. Sorted everything this technophobe asked from him. Thanks.
26 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Amy, thanks for sharing this — great to hear Nasim was able to get everything sorted for you. Sounds like you had a really smooth experience. -Shivam
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