Three UK - 3Store Plymouth Avis 

Sam was incredible ! We saved money, got new plans, closed down an account we couldn’t access . Brilliant 5 star service with Sam who went through everything with total respect for our “elderly” approach . We aren’t great with technology and he really helped us . Feeling so grateful and so happy he sorted everything we’ve been struggling with for over a year. Wouldn’t hesitate to recommend the brilliant service , respect and helpfulness of this store .

Jordan in the local Plymouth store was extremely knowledgeable about the different 3 products and was able to provide me with the right Sim deal.

Jordan in the Plymouth store was super knowledgeable and very professional. Great job!

Dave, the trainee manger who Brilliant form start to finish made everything so easy and clear 10/10 recommend

I found my experience of getting a new phone made very easy bý the exceptional service by Jess. Transferred everything I needed over, plus showing me what I needed to know.

Jordan was very helpful with sorting the issues out on my phone

Jess was amazingly helpful and patient while I purchased my MiFi Hub contract.
She set up the mobile unit for me and fully explained its function.
Very pleased with the service.

Helpful colleague, Dave explained information clearly and made it an enjoyable experience

I went in store, not in the best mood as my phone had suddenly broken. Maddi was extremely helpful, she recommended a phone repair store however my phone was not salvageable. She then went through multiple different phone and colours options to try and find the thing that best suited my needs at the end of a Sunday shift. She was also extremely polite and very helpful.

Both Josh and Jordan in the Plymouth Drakes Circus store provided a high level of customer service. Both are polite, friendly but, most importantly, knowledgable.
They were very pleasant to deal with and really helpful and very patient when assisting me with upgrading my phone.
However I wasn’t advised that I would need to also purchase a new plug and earphones because of the upgrade which I only realised when I opened the box after I arrived home.
There was also a small issue with the colour of the phone but it was ok.
Overall though I am pleased with the service received.

Jess in Plymouth was amazing, really helpful and got me set up really quickly and worked through my requirements.

I spoke to Sam in the Plymouth shop. He helped me sort a warranty claim for a faulty Pixel with Google when he didn't have to.

Absolutely fantastic service - Sam is a credit to your company ☺️

We visited the Three store today to try and sort out a very confusing issue with my grandparents’ phone accounts, and we were incredibly lucky to be helped by Maddie.

From the moment we arrived, she was patient, kind, and genuinely determined to help us figure out what had happened. The situation was quite complicated, with multiple payments and SIM cards involved, but Maddie took the time to carefully go through everything step by step until she got to the bottom of it. She explained everything clearly and made sure my grandparents understood what was going on, which meant a lot to us.

It’s not often you come across customer service this thoughtful and thorough. What impressed us even more is that she mentioned she had only been working there a few months – you would never know! She was professional, calm, and incredibly helpful throughout the whole process.
Thank you so much, Maddie, for making what could have been a very stressful situation so much easier. You’re a real credit to the store! 😊

Kiran helped me massively today, very polite, very efficient and excellent results. Thankyou keiran!

Kieran and Maddie were Amazing
Solved my connection issues no one else has been able to solve to date
Excellent customer service

Amazing customer service from Dave Plymouth Mall store

Jennifer was really helpful and funny. I had fun and got a great sim deal at the same time.

Kieran and Jake were very helpful in getting me the best deal and deciding what phone was right for me

1. Needed a new Sim card, advisor gave me a number to call! ...but if my current Sim is faulty how was I supposed to do that?? Wouldn't let me call from their store either, "you must have a friends phone you could use?"...Dumb, just dumb!!! [eventually got my replacemt via an sms text chat to India delivered in UK next day. Puts UK shop operations to shame?]

2. 5G service is getting worse over time. Today's figure is 4MBs download, and I live in a city! Maybe time to look elsewhere for a new provider.

Edit - retested speeds a few day later (3x for each).
7am - 200MBS, 9am - 5MBS, 11am - 20MBS.
I don't expect 200+ all day, especially during peak hours, but with most services now setting a 4MBS minimum a single digit speed is pretty unacceptable outdoors in a modern UK city.