Three UK - 3Store Plymouth Avis 

1. Needed a new Sim card, advisor gave me a number to call! ...but if my current Sim is faulty how was I supposed to do that?? Wouldn't let me call from their store either, "you must have a friends phone you could use?"...Dumb, just dumb!!! [eventually got my replacemt via an sms text chat to India delivered in UK next day. Puts UK shop operations to shame?]

2. 5G service is getting worse over time. Today's figure is 4MBs download, and I live in a city! Maybe time to look elsewhere for a new provider.

Edit - retested speeds a few day later (3x for each).
7am - 200MBS, 9am - 5MBS, 11am - 20MBS.
I don't expect 200+ all day, especially during peak hours, but with most services now setting a 4MBS minimum a single digit speed is pretty unacceptable outdoors in a modern UK city.

I found that the service was extremely good in store. After having several issues the team were more than helpful in resolving them.

Kieran was very helpful in store helped us with a great offer and with the set up too

Hello, I visited the Three Store in Plymouth today. I had fallen and destroyed my previous phone leaving me without contacts and necessary applications used for my work.

Upon entering the store I was greeted by two members of staff that were welcoming and more than happy to help me out.

I needed to purchase a new phone and being slightly illiterate with technology needed some assistance with the SIM and restoration of previous stored photos / applications. I spoke to a member of staff called Dave who was well spoken, reassuring and more than happy to help. This instantly put my mind at ease.

We discussed the previous device that I had been using (Google Pixel 6) and what would be the best upgrade for my needs. Dave helped me to find the best device, along with a fantastic offer for trading in my old phone at the same time, not only allowing me to be setup and ready with my new device quickly to allow me to continue with work, but also helped me by saving money on the traded in handset.

Dave walked me through what to do, and assisted me with transfer of my old SIM that had all of my previous contact data. When trying to log in to my google account on the new Google Pixel 10 Pro XL, there was an issue with me not knowing my password. Dave sat, helped me to work through this and eventually I have been able to access everything that I needed on my device. I felt that Dave went above and beyond his job today, making sure that I as the customer was helped, got what I needed and went away confident with my purchase.

I would 100% reccomend this store. Dave who was friendly, well spoken and knowledgeable member of staff from the get go really helped me to get everything sorted with ease. Thank you so much for your help.

Lovely experience

We had Dave in drake circus help me and my friend out and I’ve never met a better employee!! He was friendly helpful easy to understand and don’t use any complicated words or try and rope us into stuff we didn’t need. He was clear precise and was very happy to help us and understand what we needed. 100/10 need more people like Dave!

Thanks to Kieran giving me a very good offer. Save me a lot of hustle thank you very much.

Josh was good

Came in with an issue that a differrnt supplier would not fix, kieran fixed this issue and got me a great deal with threr

Dave was extremely helpful and worked with my Wife and I to get us two brilliant, fit for purpose, deals.
Thank you, Dave.

Really simple and easy to transact and keep my number. Broadband services are great too.

Kieran! He was amazing! Huge help!

Sam at Plymouth shop quickly easily sorted a glitch for me. Thank you.
David Hickman

Great experience! Joshe was amazing very helpful and patient with us. Explained everything and was happy to answer all our questions. I highly recommend this branch. Thank you Joshe.

Top notch service as ever. Always looking after me and good to see a safe place for an older generation to get support

Keiran in Plymouth was super helpful! Found us the best deals and didn't make us feel rushed at all. Went above and beyond. Very happy with the new phones.

I visited the Plymouth drakes circus store on numerous occasions to sort out a Internet and sims contract for me and my children, Jordan who we saw every time was extremely helpful in sorting everything out for me, Can't thank him enough 🌟🌟🌟🌟🌟

David Hewitt was amazing after I was let down by ee I pop into 3 and he sort it out and if there was more people like him you would never get any complaints

Thank you to Jess who was very kind in helping set up my new phone from scratch. As someone who's older. I haven't a clue. Visiting my network I was shocked at the lack of services and going into Three in the mall was the best decision I've made. Jess helped put my mind at ease and was extremely patient and helpful. I've now switched over and will recommend my friends to do the same.