Ticket Fairy Avis 1 583

Thank you especially to Cynthia in support! You were so helpful and efficient with replying to my inquiry! Thank you again!

Quick response and very helpful but . confusing ticket purchase and transfer process for Sun and bass

Great customer service for a first time user posting a ticketed event. The platform was a little clunky for me to figure out but when I reached out to customer support to ask questions, they answered so quickly!!

I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a very professional and friendly way.

Special thanks to Cynthia for her patience and assistance – she made the whole experience smooth and stress-free. It’s great to know that Ticket Fairy has such reliable and supportive customer service.

Highly recommended!

My event was canceled and TicketFairy was so fast in responding to my request for help in obtaining a refund. I would DEFINITELY use TicketFairy again!

They switched out seats so we could sit with our friends that are going to the same event

After making an error when ordering tickets Ticket Fairy support were very responsive in helping me out. I very much appreciate their timely, friendly and effective help.

I had an issue with my payment method when purchasing my ticket and the team was so quick and kind in helping me sort it out. Their communication was clear and supportive, and everything was handled smoothly. It’s refreshing to deal with a company that actually cares about their customers and takes the time to help when something goes wrong. Really appreciate the great service!

Del worked with me to resolve my issue and kept me updated many times to reassure me that the matter was still being looked into and that I wasn't forgotten about. I greatly appreciated it!

Easy to use and pay - made an error with the ticket order. Got in touch with the support team via email. Rectified immediately.

Excellent service - thanks.

I asked for help with the wrong details on a ticket and had a very quick reply to say the problem had been fixed.

I purchased tickets to an event that turned out to not exist. It was a guy collecting sales at huge markup to then try tout tickets in bulk. He didnt even have the tickets to tout yet and was using the ticket fairy sales to pre-raise funds for his scheme. I managed to uncover all this and provide the evidence, including direct confirmation from the venue in question, that this was not a legitimate event. Ticket Fairy, who had been very responsive until that point then went silent, ignoring my requests for a refund for several days. Seems tickey fairy's approach to enforcing their 'no refunds' policy is to simply ignore the requests regardless of the context.

After a few days of hounding the scammer and outing him in a few different places, and him threatening to sue me if I didn't stop - he agreed to refund me if I remained quiet on the matter. I agreed to this as I was keen to get the £1100 back I had paid. The scammer emailed his contact at Ticket Fairy asking them to refund me, a day went by unacknowledged, so I prompted, unacknowledged again. Then I left this stinking review - I was contacted via trustpilot for details within 20mins and emailed by the scammers contact within the hour, offering the refund in exchange for changing this review.

I now have the funds back, and I have tempered this review somewhat as I finally have a resolution - however I would be wary using this site as they do not appear to be on the side of customers and I had to go to extraordinary lengths to reverse a scam transaction. Given there was no proactive contact from ticketfairy once the scam even was removed to inform customers or issue refunds, I can only imagine that anyone else who purchased may still have their money unaccounted for.

Quick Response time. Was able to answer my question right away. 10/10 service.

An awesome quick customer service crew! They sorted my issues no extra questions asked. And was done within 24hours!

Kind, quick support

My 5 Stars comes on the back of Ticket Fairy being able to fix my fat fingers. They quickly responded to the situation, assessed it and resolved it. Brilliant.

Clear instructions