Ticketline Avis 

I needed names changing on my tickets and then, very last minute, I realised I hadn't received part of my order through the post (Royal Mail's fault, not Ticketline's) but each time Rob dealt with it swiftly and with good grace. Well done Ticketline, your customer service is impeccable.

I had a couple of queries to resolve with my booking, emailed ticket line. They where so responsive, less than a few hours I had a reply to any email. I want to especially mention the exceptional service provided by Chloe, she answered my queries professionally, quickly and in a friendly and helpful manner, a credit to customer service. This whole experience made me very confident to use & recommend Ticketline in future.

Chloe at Ticketline helped me with my enquiry today. She was swift, polite and very helpful.

Rob and Chloe provided great customer service when it came to amending my ticket. Their speedy responses and personal charm made the whole experience so easy and I’m looking forward to coming to the festi even more!
Thanks again :)

Ordered tickets for a gig that was rescheduled by the organiser.

Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets.

Quoted terms and conditions as the reason not to refund.

Advice to customer services, think about how you would feel if you bought something that could not be provided and the seller just shrugged and said, I'm not going to refund everything you paid me, terms and conditions mate.

I booked tickets on 28 May and the event was on 7 June. Unfortunately, I haven’t received my tickets and they haven’t sent anything despite claiming delivery.

I contacted the team on Saturday and Sunday, 6 and 7 June, via phone and email to discuss the issue.

On Monday, 8 June, I contacted customer service to request a refund. The representative was extremely aggressive, refusing to raise a claim about the problem and insisting it was my fault.

This company has one of the weakest customer services I’ve ever encountered.

Absolutely fantastic customer service, especially from Chloe. We needed to potentially make a change to a festival campervan pass, and not only did Chloe make the whole transaction super simple to pay the difference, she earmarked a ticket for us just in case they sold out before we knew if we actually needed it. She was friendly and courteous, and wonderful to deal with. Lovely work!

Fantastic: Prompt, Polite and complete. My request for assistance was completed in minutes.
Chloe - you are the best!

Absolutely fabulous experience. Chloe was brilliant - so helpful, knowledgeable and responsive. Couldn’t have asked for more.

Chloe was absolutely fabulous. My tickets were sent to an old email, Chloe found my booking and resent them. Very efficient and overall an amazing service. Thank you Chloe

Avoid Ticketline – Unfair Refund PolicyI am extremely disappointed with my experience using Ticketline. We purchased tickets for an event at the Bath Forum which was unfortunately cancelled. While we did receive a refund for the tickets, Ticketline refused to refund the booking fee.It is completely unacceptable to be out of pocket for an event that never even took place. Taking a "service fee" for a service that ultimately failed to deliver the event is greedy and poor business practice. I will never use Ticketline again and would strongly advise others to look elsewhere if you want your money protected.

Chloe from customer services was brilliant and solved my query really quickly and promptly organising us a ticket to pick up from box office as the ticket sent had not arrived. Stress free and quick help and support!

Sorted my query out extremely quickly. Well done Chloe !

Chloe sorted out my issue immediately, with no fuss. Thankyou.

Great customer service very quick in response to email and tickets were sorted out with in minutes

Absolutely superb customer service! How all customer service should aim to be. A real person with a real passion to help and sorted everything quickly and easily. 1000000/10

Needed a change as I made an error when booking. Chloe responded within minutes and fixed the issue straight away.

I lost my tickets information and they were able to reply to me in less than 24 hours

I have purchased a ticket for a concert in August last year and chose a postal ticket.
The ticket never arrived. I was not notified that it had been sent. On the day of the concert the ticket wasn’t there.
I understand that the terms state they you should be checking yourself and contacting the company if they don’t arrive. However, it would be very helpful if there was at least a notification that the tickets were sent. It would provide a bit of a good client service.
I have contacted them and the response time was good, however, they have refused any refunds. This just shows how little they care for their clients. Needless to say I will not be ordering tickets from them ever again nor will I recommend them to anyone.