Ticketline Avis 

I lost my tickets information and they were able to reply to me in less than 24 hours

I have purchased a ticket for a concert in August last year and chose a postal ticket.
The ticket never arrived. I was not notified that it had been sent. On the day of the concert the ticket wasn’t there.
I understand that the terms state they you should be checking yourself and contacting the company if they don’t arrive. However, it would be very helpful if there was at least a notification that the tickets were sent. It would provide a bit of a good client service.
I have contacted them and the response time was good, however, they have refused any refunds. This just shows how little they care for their clients. Needless to say I will not be ordering tickets from them ever again nor will I recommend them to anyone.

Customer services were so helpful! Replied and sorted my query really quickly.

I have been waiting since 2nd December 2025 to have my money refunded when I purchased £250 worth of tickets.
The payment of £50.00 was taken for a ticket to HitchHikers Guide in London.
I have written to the CEO (no response!).
I have been (eventually, after writing a review on here) given a person who is dealing with this. I have proof that I have paid for the ticket. Within half an hour of booking the ticket and not receiving an email with the tickets, I have emailed to ask for a copy of the email or tickets. I have emailed no less than 53 times to try to sort this out, but still no avail. I have provided all the information but have been told I was emailed the tickets. If that was the case then I do wonder why it was not a case of resending the email with the tickets on?
To add to this, I purchased on the same day, two tickets to see Witness For The Prosecution, also in London. The email for his DID come through but the barcode for the tickets was oblique with the words ' the barcode will not be revealed until 24-hours before the show. This was disconcerting and stressful because we had to find our way from the West Country to London and back in advance.
I checked the website 24-hours before but it was 'down'. I took a screenshot of this on my phone as evidence. I then received another email to say that the barcode for the tickets would not be revealed until two hours before the show started. I took a photo as evidence of this also. It was a very stressful journey to London, not knowing if we were going to be able to get into the show (it felt like a scam!). The barcode for the tickets was not revealed even AFTER the show. I took with me the reference numbers and information I had then had an embarrassing 15 minutes at the theatre itself, whilst we waited to see if the theatre would let us in, which luckily they did. My friend and I loved the show, but this whole experience has shown me that I should go directly to the theatre showing the play that I want to see, as the customer care at Ticketline is dreadful. It is their name on my credit card but they accept NO responsibility. It is now 18th of February and I still haven't had my refund for HitchHikers Guide - but have been sent 'copies' of emails that were sent to me apparently showing the barcode for Witness... - contrary to my own evidence.
Absolute sham! Very disappointing. I would not recommend.

Really helpful when we had an issue with tickets. Couldnt fault the service and assistance provided.

Best customer service I have come across !

Fantastic service, quick response to a query I had , and all that information required was given.

I had purchased 2 tickets incorrectly having brought Adult tickets which should have been child tickets. Within 10 minutes of contacting customer services the tickets were swapped and the partial refund applied. Could not be more helpful

I contacted the customer service team regarding a ticket I had purchased but hadn't received confirmation of. I got an immediate reply and my tickets re-sent to me. The speed of the reply and resolution was very impressive, and I would like to offer special thanks to Chloe for looking into my query so quickly for me

Fast, efficient and very friendly customer service.

Really helpful and very easy to swap my ticket for a show tonight. Great customer service

I needed to change my tickets for wheelchair access after an accident. The team were amazing and sorted out the issue without a hitch .
Chloe was fantastic

Ticketline provided great customer service, their staff member, Moh was excellent, doing exactly what he promised.

I emailed and asked if I could change the date of the show as my partner is having an operation the week before. Chloe responded quite promptly back to say that she’s changed the date of our tickets and sent the new ones. Absolutely blown away with the fast response, and the extra little touch was when Chloe replied ‘I hope your partners operation goes well’ this to me goes that extra mile. So friendly and helpful

The response of the initial email was amazing, just over 2hours!!!

I felt that Chloe acted speedily was very helpful, went above and beyond to help us move our booking and even helped with moving our seats to our preferred seating.

So much better speaking/communicating with a real person rather than AI or live chat.

This was a fantastic service and I would hope that you pass this on to Chloe, she has made 3 of us very happy moving our booking! in the most speedy and efficient way.

5* service!

I placed an order for some Funland tickets in Birmingham in the early hours and completely messed up the timings… I emailed straight away and not longer after there opening hours this morning Chloe had responded and changed the times over for me… it was completely my error and I genuinely appreciated that they were able to assist in changing the timings for me… great service would not hesitate to use again, thank you again for all your help

I had a query because I had deleted my email with the confirmation email which had my ticket for an event. I contacted Ticketline via the online form. I had a very quick reply and the ticket was sent with the email.

Rob put my issues regarding ticket dispatch for an upcoming concert to bed .
He informed me of the situation and steps already taken and measures of how to correct this if there was an issue with post delays .
Top man . 🙏🏻

My card was declined, but instead of giving me the chance to enter a new card, it just binned the whole process and I lost my seats.

** EDIT: Customer service was in touch and sorted everything. Highly impressed.

Chloe was very helpful while I was having trouble accessing my account. Replies were super quick and the issue was resolved in less than 10 minutes!