My experience with Ticketline.com.mt has been an absolute nightmare. Their site was hacked, resulting in a data breach that forced me to cancel and replace my bank card. While the company covered... Voir plus
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Lisez les avis des autres
I needed names changing on my tickets and then, very last minute, I realised I hadn't received part of my order through the post (Royal Mail's fault, not Ticketline's) but each time Rob dealt with it... Voir plus
Absolutely fantastic customer service, especially from Chloe. We needed to potentially make a change to a festival campervan pass, and not only did Chloe make the whole transaction super simple to pay... Voir plus
I had a couple of queries to resolve with my booking, emailed ticket line. They where so responsive, less than a few hours I had a reply to any email. I want to especially mention the exceptional serv... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Coordonnées de contact
https://www.ticketline.co.uk/, Royaume-Uni
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excellent
855 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Needed help with having my tickets re…
Needed help with having my tickets re sent to me and I got them sent straight away which is was really grateful for!
Great customer service
8 avril 2024
Avis spontané
Réponse de Ticketline
And we are very grateful for your feedback Jessica 😊
Fantastic to hear our friendly CS team provided a great service for you!
Thanks,
TL Team
Ticketline always go above and beyond…
Ticketline always go above and beyond for their customers and will do anything that they possibly can to ensure their customers are happy.
Thank you
5 avril 2024
Avis spontané
Réponse de Ticketline
Wow, Keyleigh!
This is amazing feedback to end a Friday on - although our trusty Customer Service team are on hand for support Saturdays too from 10am-1pm :)
We really appreciate you taking the time to leave your comments, our team work hard to provide a great service for customers 😊
Thanks,
TL Team
I was worried that I might have lost my tickets…
I was worried that I might have lost my tickets. I emailed late in the evening and got a reply by the next morning.
All was explained and original email resent to me. So easy so quick.
3 avril 2024
Avis spontané
Réponse de Ticketline
Fantastic to hear our CS team provided a quick and easy service for you Maz, exactly how it should be! :)
You can also keep an eye on our order tracking page if you wish, to indicate when your tickets have been issued 😊
https://www.ticketline.co.uk/account/order-tracking-guest
Thanks,
TL Team
Excellent customer service
My query was responded to straight away and they were able to change our tickets no problems and the new tickets were sent straight away
3 avril 2024
Avis spontané
Réponse de Ticketline
Fantastic Alexia!
Great to see our CS team provided an excellent service for you :)
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Great customer service
Great customer service, friendly, responded quickly and resolved my query immediately
2 avril 2024
Avis spontané
Réponse de Ticketline
Our CS team certainly are a friendly bunch Lady C :)
They will always aim to resolve queries in the first instance, so great to see that was the case here.
Thank you for taking the time to let us have your feedback, it is much appreciated.
Kind Regards,
TL Team
Resolved my issue with full…
Resolved my issue with full professional speed & efficiency. 5-star stuff. Many thanks - Gary W.
27 mars 2024
Avis spontané
Réponse de Ticketline
Gary - have we told you lately that we love your fantastic feedback 😉
Great to see our customer service team provided a five star service for you!
Enjoy the concert :)
Kind Regards,
TL Team
A small problem, quickly solved.
I ordered two ticket. When they came through they were not next to each other. I contacted Customer Service by email.
Chloe very quickly corrected the problem and emailed me the correct ticket.
Thank you.
25 mars 2024
Avis spontané
Réponse de Ticketline
Thank you for the fantastic feedback Mr And Mrs Tim Lakeman!
Chloe certainly is the Master of our CS Universe 😉
Enjoy the gig!
Kind Regards,
TL Team
Chloe was really helpful and fast
Chloe was really helpful and fast, greatly appreciated her help!
26 mars 2024
Avis spontané
Réponse de Ticketline
Great to see Chloe could help you out here Nordia 😊
Tickets are not quite ready to be dispatched at the moment, but you can always keep an eye on the status of your booking by using the following link,
https://www.ticketline.co.uk/account/order-tracking-guest
Kind Regards,
TL Team
Very Helpful
I made an error in my booking (my fault), and they were very helpful in allowing me to make an amendment.
25 mars 2024
Avis spontané
Réponse de Ticketline
Charlie!
Thanks for getting in touch so soon after noticing there was an issue with your booking, great to see our friendly customer service team could help you out here 😊
Thank you for letting us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Good Customer Service support
I contacted Customer Services via email as tickets had not arrived by post, Chloe responded quickly and resolved with no issues. Thank you Ticketline!
22 mars 2024
Avis spontané
Réponse de Ticketline
Great to see Chloe had this resolved quickly for you Lindsay 😊
Thank you for taking the time to let us have your feedback!
Enjoy the gig :)
Thanks
TL Team
They refuse to give refunds
They refuse to give refunds, what a ridiculous policy to have!
Nothing but greed on behalf of the ticket sellers and their owners.
15 mars 2024
Avis spontané
Réponse de Ticketline
Hi Seb,
I am sorry you are not happy with the refund policy.
As with other major booking agents, ticket refunds can only be issued if an event is cancelled, rescheduled or a material alteration has been made to the event eg, change of venue etc.
Kind Regards,
TL Team
Excellent customer service
Mistakenly chose postal option instead of e-ticket. Responded immediately and changed the option and refunded the difference.
15 mars 2024
Avis spontané
Réponse de Ticketline
Great to see this was all sorted for you within a matter of minutes Angela, fantastic! 😊
Thank you for letting us have your feedback, it is much appreciated!
We hope you enjoy the event.
Kind Regards,
TL Team
Super fast replies!
Very fast and prompt replies from Chloe at Ticketline, my issue was swiftly resolved within just a few back and forth e-mails. Thanks!
12 mars 2024
Avis spontané
Réponse de Ticketline
Great to see Chloe could swiftly sort this for you Kevin!
As a highly experienced member of our CS team, she sure knows how to achieve a speedy resolution 😊
Thank you for taking the time to let us have your feedback.
Kind Regards,
TL Team
Excellent customer service and quickly…
Excellent customer service and quickly helped. Thank you Chloe
12 mars 2024
Avis spontané
Réponse de Ticketline
Our lovely CS team are always happy to shuffle seats around where we have the availability to do so, great to see Chloe could help you out here Kathryn 😊
Thank you for taking the time to let us have your feedback, it is much appreciated.
Kind Regards,
TL Team
Thanks Chloe!
Super fast reply and solution from Chloe to sort a problem I had In not receiving my e tickets. Thank you!
11 mars 2024
Avis spontané
Réponse de Ticketline
We will always give it 'one more try' when it comes to re-sending e-tickets Andrew 😉
Great to see Chloe had this resolved quickly for you.
We hope you enjoy the show :)
Thanks,
TL Team
Very quick response and issue dealt…
Very quick response and issue dealt with immediately.
8 mars 2024
Avis spontané
Réponse de Ticketline
Fantastic to hear the issue you faced was quickly dealt with Russell 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Great Customer Service
Tickets didn't arrive initially, messaged Chloe who got back to me within 10 minutes of sending the email, very good service!
5 mars 2024
Avis spontané
Réponse de Ticketline
Great to see Chloe had this swiftly resolved for you Tom 😊
E-tickets do have a tendency to land in spam folders unfortunately, yet our super CS team are always on hand to re-send with enough notice :)
Enjoy the festival!
Thanks,
TL Team
Very quick response and problem…
Very quick response and problem resolved straight away. Thank you :)
1 mars 2024
Avis spontané
Réponse de Ticketline
Happy to see this was resolved straight away for you Natalie 😊
Thank you for taking the time to let us have your feedback!
I can see the tickets are not yet ready to be issued for this event, but you can keep an eye on the status of your booking using the tracking option on our website if you wish :)
https://www.ticketline.co.uk/account/order-tracking-guest
Kind Regards,
TL Team
I received quick assistance and I got…
I received quick assistance and I got my tickets in just a minute.
Chloe helped me fixing my issue in a quick and polite matter
29 février 2024
Avis spontané
Réponse de Ticketline
Great to hear Chloe resolved this quickly for you Alonso :)
Thank you for taking the time to let us have your feedback, it is much appreciated!
Enjoy the event :)
Kind Regards,
TL Team
Booked wrong tickets for show
I realised I booked tickets for a show I was unable to go to due to my children being at school. I sent an email and asked if it was possible to change the time of the show. My issue was quickly resolved by customer service worker Chloe who responded to my email quickly and changed my tickets with no issues. Such a weight off my mind.Highly recommend
27 février 2024
Avis spontané
Réponse de Ticketline
Thank you for the great feedback Amy :)
Our friendly CS team are happy to shuffle tickets around when we have the ability to do so!
We hope you and your family enjoy the show :)
Kind Regards,
TL Team
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