Super service, great product, good price, easy to order, arrived well packaged and as advertised. Tracking and info about delivery available. Delivery wasn't super quick, but I was ok with that. Recom... Voir plus
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Lisez les avis des autres
Excellent quality refurbished item. Great value. I have come back to Tier1 Online time and again over the years for myself and family members. Trustworthy company. Speedy delivery. Thank you!
I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Voir plus
Really great company to deal with. We needed a specific configuration for our test environment, and Khalif helped us with all our detailed questions so we ended up with the best config for our purpos... Voir plus
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8600 [Hexa] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Fabricant de matériel informatique
- Grossiste en ordinateur
- Magasin d'ordinateurs d'occasion
- Ordinateur et accessoires
Écrit par l'entreprise
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Écrit par l'entreprise
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Coordonnées de contact
59 Stanley Road, M45 8GZ, Manchester, Royaume-Uni
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tip top supplier
Tip top supplier. Bought a 'Grade A' Lenovo Yoga. Ordered with standard delivery at lunchtime and delivered 10AM next day. Not a mark on keyboard or screen. Looks unused. No signs of wear on keyboard. Runs like a dream. Super silent and cool - in fact I think I may name it 'Cool Runnings'. Tip for prospective purchasers - If you are not in a hurry, register with the site and wait for special offer emails. I saved nearly £100 with various discounts etc.
12 avril 2024
Avis spontané
Réponse de tier1online.com
Hi Robert,
Thank you so much for your amazing 5-star review! We are thrilled to hear that you had such a positive experience with Tier 1 and that your refurbished laptop exceeded your expectations. Your Kind words are greatly appreciated and your recommendation means the world to us!
Best regards,
The Tier 1 Team
Faulty screen laptop
Faulty screen laptop
I bought HP laptop back in September 2023 came with faulty screen but we hardly used it
The laptop could not be repaired I took it to the branch in Manchester
Jordine from the customer services looked after me got me the best replacement laptop
Thank you Jordine for everything
Jay
10 avril 2024
Avis spontané
Réponse de tier1online.com
Hi Jay,
Thank you for taking the time to leave a review. I'm so thrilled you had a great experience with Tier 1's Service. Your kind words are truly appreciated.
Best Regards
The Tier 1 Team
My return
I spoke to Lucas, he was extremely helpful and polite and he resolved my problem straight away
Such a lovely chap many thank you’s
26 mars 2024
Réponse de tier1online.com
Thank you for your kind words and compliments!
I'm glad to hear that you had a positive experience with our service.
We hope to serve you again in the future.
Kind regards,
Customer service.
Good customer service and good laptops
Some issues with the laptop model I chose being no longer available, but the customer service team were responsive at all times
Received laptop now and its in excellent condition.
My only complaint is there was only Microsoft Windows available pre-installed as an OS. Rather than paying for a Windows license that I won't use I would prefer an option to have Ubuntu, or Fedora, or no OS at all.
edit: I since was told you can use code "NO-OPERATING-SYSTEM" in this case, and the team helpfully applied it retrospectively for me
11 mars 2024
Réponse de tier1online.com
Hi Sam,
It’s great to hear you had a positive experience with us. It's great to hear you are happy with our customer services team and the condition of your laptop. We offer a discount code that will discount £20 if an operating system is not needed. I would like to reach out by email to give you more information around this.
Best Regards
The Tier 1 Team
Great Service
Items due for delivery today. Bought previous units from Tier 1 with no problems.
I didn't apply the 10% discount code during checkout, contacted customer services and as a goodwill gesture, they refunded me 10% of the order.
Great service, definitely would use again.
29 mars 2024
Avis spontané
Réponse de tier1online.com
Hi Louis,
Thank you for recommending us in your review! We’re glad we have made your experiences with us great and will be happy to help you again soon.
Warm Regards
The Tier 1 Team
Very polite and efficient service
Very polite and efficient service. Laptop delivered as promised
13 mars 2024
Réponse de tier1online.com
Thank you for taking the time to leave us a review. We are so glad you had a positive experience with Tier 1. Your support is invaluable to us. Looking forward to seeing you again soon!
Warm Regards
The Tier 1 Team
Excellent pre-purchase support...
Excellent pre-purchase support (questions about PC being considered) and quick delivery once ordered.
18 mars 2024
Réponse de tier1online.com
Good Afternoon Mike
We are glad to hear we provided you with top-notch service! We appreciate the feedback.
Many Thanks
Tier 1 Customer Services
I bought a Macbook Pro for my daughter…
I bought a Macbook Pro for my daughter which arrived looking brand new. She is absolutely delighted with it.
16 mars 2024
Réponse de tier1online.com
Good Afternoon Mark
Thanks so much for the review, and happy to hear both you and your daughter are happy with the MacBook.
Many Thanks
Tier 1 Customer Services
Great product and great price
The Screen arrived quickly, and it was well-priced. Very happy.
15 mars 2024
Réponse de tier1online.com
Good Afternoon Deb
Thank you for taking the time to leave a 5-star review for Tier 1. Your satisfaction with our products and services is appreciated.
Many Thanks
Tier 1 Customer Services
Very fast delivery
Very fast delivery! over the moon with my laptop, high quality - like new (grade A). I was recommended this business by a friend and I would highly recommend them also.
28 mars 2024
Avis spontané
Réponse de tier1online.com
Good Afternoon Saskia
Thank you for recommending us in your review!
We’re glad we made your experience with us a great one and will be happy to help you again soon.
Many Thanks
Tier 1 Customer Services
Class C Laptop
Product , Customer Service , Delivery , all tremendous. Above & beyond my expectations.
6 mars 2024
Avis spontané
Réponse de tier1online.com
Good Afternoon Dougie
Thanks for the feedback. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Many Thanks
Tier 1 Customer Services
Where's my RAM?
I ordered a RAM upgrade which they forgot to do. Customer service agreed to a refund very quickly and the original order was fulfilled very quickly too.
2 mars 2024
Réponse de tier1online.com
Good Afternoon Phil
Thank you so much for taking the time to share your opinions, they mean so much to us. We are happy to hear that you were happy with the speed of delivery with your Laptop.
However, we are sorry to learn about the missing RAM, as this is not our usual service, as mentioned we have already refunded this for you, but if there's any else we can help with, please contact us via email - customerservice@tier1.com
Many Thanks
Tier 1 Customer Services
Another well priced laptop arrives on…
Another well priced laptop arrives on time and may as well be brand new! I use tier1 laptops both at home and at work and they've never failed.
10 mars 2024
Réponse de tier1online.com
Hi Simon, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to serving you again!
Best Regards
The Tier 1 Team
Returning client
I bought a Lenovo laptop as I was in need of a new one , I was impressed by the offerings on the Teir1 website , buying refurbished made sene for me , that was in Nov 23, so it was a ‘no brainer’ when I decided to get another IPad , I got an excellent deal and I am very happy with the service I have received from Teir1 .
They’re products were as described well packaged and delivered promptly,
So overall I would recommend Teir1 and I will certainly return when looking for other tech in the future
24 mars 2024
Avis spontané
Réponse de tier1online.com
Hi Paul, Thank you so much for leaving us a 5 star review. It is amazing to hear that you have had excellent service from us repeatedly. We appreciate your feedback massively so thank you for sharing your experience.
Warm Regards
The Tier 1 Team
excellent customer service and very…
excellent customer service and very good advice given by Lucas. Easy ordering quick delivery could not wish for better service Thank you
20 mars 2024
Avis spontané
Réponse de tier1online.com
Hi Jon, Thank you so much for taking the time to leave us a 5 star review. I will pass on your kind words to Lucas who will appreciate that he is part of your great experience with Tier 1.
Best Regards
The Tier 1 Team
Enormously caring company
I was helped enormously by this company. A windows update caused me to require a laptop very urgently. They produced the ideal device at an excellent price which was up and running with me within 28 hours of first speaking to them. This is the third laptop I have purchased from them & their aftercare is top rate.
18 mars 2024
Avis spontané
Réponse de tier1online.com
Thank you so much for the feedback! It is amazing to learn we were there to help when you needed. We appreciate your business and hope to see you again soon!
Best Regards
The Tier 1 Team
Fantastic quality at a great price
Fantastic quality at a great price - I regularly use Tier1 and am never disappointed.
15 mars 2024
Avis spontané
Réponse de tier1online.com
Hi Singh,
Thank you so much for your kind words, and for sharing your experience with Tier 1. Its great to learn you have had repeated great service from us, your feedback is greatly appreciated.
Warm Regards,
The Tier 1 Team
Nervous purchase but really pleased
Nervous purchase but really pleased. Looks like brand new, as a B graded laptop.
Would never buy a brand new one again, lets just hope it lasts :D
1 mars 2024
Réponse de tier1online.com
Hi Claire,
Thank you you so much for your 5 star review. We appreciate your feedback and are delighted to know we exceeded your expectations with our refurbished laptop. Your satisfaction is our top priority.
Best Regards
The Tier 1 Team
A good firm to buy from…
The Laptop arrived on time and was very well packaged, it was in exellent condition seeing that it was a recon. It was just what I needed for presentation work, thanks
4 mars 2024
Réponse de tier1online.com
Hi Alan,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Warm Regards
The Tier 1 Team
Resonable price
Resonable price, and promt delivery, only downside was: - I was under the impresion from the product description it had a built-in card reader
1 mars 2024
Réponse de tier1online.com
Hi Paul,
Thank you for your kind words and for sharing your thoughts. We're thrilled you are happy with the our prices and the delivery.
We're keen on addressing the website specifications to ensure all the details are clear for a flawless experience next time. We hope to see you again soon!
Warm Regards
The Tier 1 Team
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