Super service, great product, good price, easy to order, arrived well packaged and as advertised. Tracking and info about delivery available. Delivery wasn't super quick, but I was ok with that. Recom... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent quality refurbished item. Great value. I have come back to Tier1 Online time and again over the years for myself and family members. Trustworthy company. Speedy delivery. Thank you!
I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Voir plus
Really great company to deal with. We needed a specific configuration for our test environment, and Khalif helped us with all our detailed questions so we ended up with the best config for our purpos... Voir plus
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8600 [Hexa] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Fabricant de matériel informatique
- Grossiste en ordinateur
- Magasin d'ordinateurs d'occasion
- Ordinateur et accessoires
Écrit par l'entreprise
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Écrit par l'entreprise
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Coordonnées de contact
59 Stanley Road, M45 8GZ, Manchester, Royaume-Uni
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Phone is basically good as new
Phone is basically good as new. Efficient buying process and speedy delivery. Couldn't fault the whole experience.
27 juin 2024
Réponse de tier1online.com
Thank you for taking the time to leave a review,
I'm happy to hear your feedback regarding our processes, we appreciate your business and value your input. Please let us know if there is anything else we can do for you!
Best Regards,
The Tier 1 Team
Amazing customer services
I have brought 2 laptops and an I pad from tier1 in the last year.
On Monday night my daughter’s laptop brought in October failed to charge and wouldn’t turn on. After a fiddle I realised it was beyond me and e mailed customer services (at 7:15pm!) .
I received an e mail on Tuesday morning at 9:05 to apologise and offer a replacement without me asking. They arranged a swap courier and I am now sat with my new laptop (an upgrade as the one was not in stock!) on Wednesday at 11:30 am. I can’t believe it! It has been so easy! So hassle free! I’m delighted!
Thank you Tier 1. Completely ffaff free and a pleasure to do business with.
Highly recommended
17 juillet 2024
Avis spontané
Réponse de tier1online.com
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again soon.
Best Regards,
The Tier 1 Team.
Réponse de tier1online.com
Good Morning, Thank you for taking the time to leave us a review. I am happy to hear that your purchase was fit for purpose. Please don't hesitate to contact if we can assist with anything.
Best Regards
The Tier 1 Team
Excellent busness
All my computers, monitors, tablets over the last few years have come from Tier1. Never had a problem. Very good company.
15 mai 2024
Réponse de tier1online.com
Thank you so much for your 5 star review. I'm happy to hear you continue to have great experiences with Tier 1. Your loyalty and kind words are invaluable to us.
Warm Regards
The Tier 1 Team
Quick Replacement of faulty phone.…
The first phone supplied had a very unusual fault; one area of the touchscreen didn't work. It was replaced by next day delivery.
14 mai 2024
Réponse de tier1online.com
Thank you for taking the time to leave us a 5 star review. I am thrilled to hear that you are happy with our efficient customer service when faced with an issue. We really appreciate your feedback.
Best regards
The Tier 1 Team
Great service and fast delivery
Every part of the process was really quick! Received the monitor literally next day! Great service.
2 avril 2024
Réponse de tier1online.com
Hi Nicky, thank you for taking the time to leave us a 5 star review. It is amazing to hear that our process was swift and easy for you. We really appreciate your kind words.
Warm Regards
The Tier 1 Team
Réponse de tier1online.com
Hi Colin, thank you for your 5 star review. I am thrilled to hear that you are happy with both the product and your overall experience with Tier 1. We really appreciate your feedback.
Best Regards
The Tier 1 Team
Great Customer Service
I bought a laptop 11 months ago, which worked great until the last month or so when an issue with the taskbar occurred. Jordine from customer service was really helpful, quick to respond and friendly when helping to resolve the issue. The laptop was still under warranty, and Jordine was very communicative throughout the process.
8 mai 2024
Avis spontané
Réponse de tier1online.com
Good Morning Cassie
Thank you for taking the time to leave us a review
Jordine will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!
Many Thanks
Tier 1 Customer Service
Super happy with this product
Super happy with this product, brilliant service and great value, highly recommend
19 avril 2024
Réponse de tier1online.com
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us and your recommendation is greatly appreciated.
Warm Regards
The Tier 1 Team
Placed 1 order, never again
First and only order arrived with battery which went from 100% to flat in 3 minutes when unplugged.
It doesnt say much for their 20 point quality check if this issue wasn't picked up.
Another company who thinks 'pass it on to the consumer and see if they notice'.
Laptop sent straight back. Wont be ordering from this company again.
2 mai 2024
Avis spontané
Réponse de tier1online.com
Thank you for taking the time to provide us with your feedback! We take all customer reviews seriously and strive to provide the best experience possible which is why learning that you received your laptop with a battery fault is truly upsetting to us too. We are committed to continuously improving our services and your feedback is invaluable to us. Thank you again for your review, and please feel free to contact us with any further comments or questions.
Best Regards
The Tier 1 Team
Excellent company to deal with and…
Excellent company to deal with and the tablet was excellent value and looked as new
9 avril 2024
Réponse de tier1online.com
Hi Brian, Thank you for your 5 star review of Tier 1. I'm pleased to hear that you have had a great experience with us and are happy with the quality your refurbished tablet. Your feedback is greatly appreciated.
Best regards
The Tier 1 Team
Battery not included.
Tier One sell battery based products, which could be a number of years old. We all know that batteries deteriorate over time, but Tier One's refurb process doesn't include the battery. So if you buy a refurb, you may as well resign yourself to fitting a new battery. If the battery is sealed in the product, you can look forward to an expensive visit to the repair shop.
I've been asked for more information, with a threat to delete this rating. I've passed on what details I can with the links provided, but that didn't amount to much.
My review is based on the fact that refurbished products are likely to be old, and because batteries deteriorate with age, the battery is likely to be substandard. Tier1 say they don't include batteries in their refurbishment processw, therefore buyers of refurbished, battery-based products risk a deteriorated battery and hence the need to replace. If the battery is sealed into the product, that would normally mean a trip to a repairer.
I've recently bought a tablet from Tier1, which is perfectly ok, but I'm only using it at home, so a charger is always available.
30 avril 2024
Avis spontané
Réponse de tier1online.com
Good Afternoon Dave
I’m sorry to hear about your experience with your purchase from Tier 1
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at customerservice@tier1.com
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Many Thanks
Tier 1 Customer Services
Brilliant customer service from Lucas
Brilliant customer service from Lucas. Very happy with my 2nd purchase . Laptop is almost new , no scratch at all ( Grade B) on the screen, will definitely buy again in future.
15 avril 2024
Avis spontané
Réponse de tier1online.com
Hi AJ, thank you so much for leaving us a great review. I'm Thrilled to hear you are happy with the condition of your laptop. Lucas will love to read the kind words you left about their service! Thank you for the feedback and we hope to see you again!
Warm Regards
The Tier 1 Team
Website very clear and easy to…
Website very clear and easy to navigate. Product arrived quickly and in great condition.
6 avril 2024
Réponse de tier1online.com
Hi Tom, Thank you for leaving us a great review. I'm Happy to hear you enjoyed both our website and your product. We appreciate your kind words and hope to see you again.
Best regards
The Tier 1 Team
good quality product no complaints so far
Website easy to use and once ordered the laptop delivered promptly. I was kept informed of delivery with a short delivery window.
29 mars 2024
Réponse de tier1online.com
Hi Tee,
Thank you for taking the time to leave us a great review. We are thrilled to hear that you had a great experience with Tier 1, your feedback is greatly appreciated.
Warm Regards
The Tier 1 Team
The customer service was really good…
The customer service was really good and they recommended the perfect computer for me. Delivery was quite quick and the laptop was well packaged.
27 mars 2024
Réponse de tier1online.com
Hi Joanna,
Thank you for leaving a great review. We appreciate your feedback and are delighted to know you enjoyed our customer service experience. Your satisfaction is our top priority, and we are here if you need us.
Best Regards
The Tier 1 Team
Everything is great. I am satisfied with this purchaseEThe tablet I ordered was delivered on…
The tablet I ordered was delivered on time, I am satisfied with this purchase. This is already the second purchase from this company and so far I have no complaints against them.
3 avril 2024
Réponse de tier1online.com
Hi Regina,
Thank you for leaving a 5 star review. I am thrilled to learn that both of your overall experiences with Tier 1 have been amazing. Your kind words are appreciated and we hope to see you again soon.
Warm Regards
The Tier 1 Team
Good price for reliable equipment
27 mars 2024
Réponse de tier1online.com
Hi Geoff,
Thank you for taking the time to leave us a 5 star review. Customer satisfaction is very important to us so thank you for your feedback.
Warm Regards
The Tier 1 Team
Straight forward purchase
Straight forward purchase, no fuss, delivered on time.
29 mars 2024
Avis spontané
Réponse de tier1online.com
Hi Graeme,
Thank you for taking the time to leave a review. We always enjoy hearing what our customers have to say ! I'm glad we could be of service and appreciate the kind words!
Please see us again if there is anything else you need!
Best Regards
The Tier 1 Team
difficult to open when one handed
difficult to open when one handed. insufficient usb sockets
15 avril 2024
Réponse de tier1online.com
Hi Trevor,
Thank you for taking the time to leave us a review we appreciate you feedback. We list all specifications including the number of USB ports a device has on our website below the images, but if you are ever unsure on anything, don't hesitate to contact us.
Best Regards
The Tier 1 Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.