Products were perfect and in stock when I needed them in a hurry. Staff were very helpful on the phone and in the shop. However it's disappointing they won't take back excess adhesive or tile trims bo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really good guidance to calculate the necessary amounts required and suggested cement, and grout. Had one small issue and the customer service in Ballymount was nothing short of excellent. We visited... Voir plus
L'entreprise a répondu
Ordered samples which were a great way to see the difference in colours it only cost me 10c which was absolutely brilliant and they came in a couple of days. Great service
L'entreprise a répondu
I got tiles two weeks ago and I was dealing with Ana.A trade account was set up and everything was delivered the same week. The following Tuesday I returned and Ana helped me with the bathroom units... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de carrelage
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de rénovation
- Magasin de revêtements de sol
- Rénovateur de salle de bains
À propos de Tile Merchant
Écrit par l'entreprise
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest wall and floor tiles, paving slabs, wall panels, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Écrit par l'entreprise
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Coordonnées de contact
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, D24 E8PX, Dublin, Irlande
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tile Merchant
Dear Sebastian,
Thank you for your feedback. We’re delighted to hear you were happy with the quality of your purchase.
We carefully select our products to offer reliable and stylish solutions for different types of projects, so it’s great to know they met your expectations.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Products Shown as Available but Out of Stock
The company advertises products as being in stock on their website, but after you place an order, you find out they're actually out of stock. This is misleading and a complete waste of customers' time.
Because of this, I had to cancel my order. The communication was disappointing, and the whole experience was frustrating from start to finish.
I'm giving them 1 star only because there's no option to give 0. Based on my experience, I wouldn't recommend buying from them.
5 juillet 2026
Réponse de Tile Merchant
Dear Tasso,
Thank you for your feedback. We apologise for the inconvenience and disappointment caused.
At the time of your order, the stock shown online was assigned to the product, but unfortunately there was an issue with the stock availability information and the item was not available as expected. We have since updated our stock system to help prevent this from happening again.
We also apologise for the communication experience you received.
Thank you for bringing this to our attention. Your feedback helps us improve our processes and customer experience.
Kind regards,
Tile Merchant
Excellent product
Excellent product. Delivered exactly as planned, very well packaged and extremely helpful driver, Piotr👏👏
5 juillet 2026
Réponse de Tile Merchant
Dear Peter,
Thank you very much for your excellent review. We’re delighted to hear your order arrived as planned and that the packaging and delivery service met your expectations.
We’ll be sure to pass your kind words on to our driver, who will be delighted to know his helpful approach was appreciated.
We really appreciate your support and look forward to helping you again with your future projects.
Kind regards,
Tile Merchant
Bought my bathroom tiles and furniture…
Bought my bathroom tiles and furniture from tile merchant ballymount. I dealt with Jack who was brilliant throughout the process. He was very patient and took me through all the options before I decided on what I wanted
13 juin 2026
Avis spontané
Réponse de Tile Merchant
Dear Zack,
Thank you very much for your wonderful review. We’re delighted to hear that Jack provided such great support throughout your bathroom project.
Choosing the right tiles and furniture can be a big decision, so it’s fantastic to know that his patience and guidance helped you feel confident with your choices. We’ll be sure to share your kind words with Jack, he will be delighted to hear them.
We really appreciate your support and look forward to helping you again with your future projects.
Kind regards,
Tile Merchant
I had a fantastic experience with this tile merchant. From the moment I walked in
I had a fantastic experience with this tile merchant. From the moment I walked in, the staff were welcoming, knowledgeable, and happy to help me find exactly what I was looking for. They have an excellent selection of high-quality tiles, with plenty of styles and price ranges to choose from.
The advice I received was honest and professional, and the whole process was smooth from selection to delivery. The quality of the tiles exceeded my expectations, and they have completely transformed the finished space.
3 juillet 2026
Réponse de Tile Merchant
Dear Patrick,
Wow, thank you so much for your fantastic review. We are truly delighted to hear about your experience from the moment you visited our showroom through to the completion of your project.
Creating a space that customers love is exactly what we aim for, so hearing that your project was transformed means a lot to us.
Thank you again for your kind words and support. We look forward to helping you again with your future projects.
Kind regards,
Tile Merchant
Product lovely but service not great at…
Product lovely but service not great at all. In fact not sure I’d buy again. On first instance I went into Deansgrange and no one spoke to me even though the place was empty. Then when I ordered tiles I had to collect in Ballymount and had to wait nearly an hour to bring my tiles and other things out.
On second purchase with Deansgrange, I explained that the tiler couldn’t use the adhesive as seemed to be gone off? When I asked him to speak to the tiler - he hung up on me. In both places they said they couldn’t give me my money back or credit card- even though I couldn’t use it. All round not great service.
3 juillet 2026
Réponse de Tile Merchant
Dear Jean,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
If you could please provide us with the date and approximate time of your visit to our Deansgrange showroom, we would be happy to investigate this internally and review what happened.
Our aim is to make every showroom visit a positive experience. We want customers to feel welcome, have the opportunity to explore our ranges, walk through our displays and, when they need assistance, have our team available to understand their requirements and help with their project.
We hope to have the opportunity to welcome you again in the future and provide you with the level of service we always aim to deliver.
Kind regards,
Tile Merchant
Exterior step tiles R111
I researched on line for step tiles and bought what I thought was them. Regrettably I would describe them as paving tiles. With them I bought three edgings which of course doesn’t fit them. I would have assumed whoever was getting them ready for delivery would have spotted that and made contact. In future if I buy again it will have to be in store which is inconvenient. To increase your sales I would suggest that you would also recommend buying the grout which I didn’t do.
18 juin 2026
Réponse de Tile Merchant
Dear Bernadette,
Thank you for taking the time to share your feedback.
We would like to clarify that the tiles you purchased are R11 outdoor porcelain tiles, which are a popular choice for outdoor areas and can also be used as step tiles due to their durability and slip-resistant properties.
We always recommend visiting our showrooms where possible, as seeing the products in person can help customers make the best choice for their project. However, we understand this is not always convenient, which is why we offer our free sample service with free delivery, allowing customers to view the quality, colour and texture of the materials before making a final decision.
For convenience, we also suggest relevant additional products during the online ordering process, including at the basket and checkout stages, to help customers make sure they have all the necessary materials for their project.
We also welcome any questions or queries before ordering. Our team is always available at info@tilemerchant.ie to provide advice, answer questions and help with any concerns regarding product suitability or accessories needed.
Thank you again for your feedback. We appreciate your suggestion and will continue looking for ways to improve the online shopping experience.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Colman,
Thank you for your feedback. We’re delighted to hear you found our pricing competitive and that your order arrived quickly.
We always aim to offer great value while keeping the ordering and delivery process as smooth as possible.
We appreciate your support and hope to help you again with your next project.
Kind regards,
Tile Merchant
So far great service.👍
30 juin 2026
Réponse de Tile Merchant
Dear Maynard,
Thank you for your feedback. We are pleased to hear that your experience with us has been positive so far.
We appreciate your support and look forward to continuing to provide a great service throughout your project.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Pauline,
Thank you for your kind feedback. We are pleased to hear that your experience was smooth from communication through to delivery.
Providing a responsive service and keeping projects moving is something we always aim for, so we appreciate you taking the time to share your experience.
Kind regards,
Tile Merchant
Great customer service!
28 juin 2026
Réponse de Tile Merchant
Dear Olwyn,
Thank you for your feedback. We’re delighted to hear you had a great experience with our team.
Providing helpful and reliable support is something we value highly, and we appreciate you taking the time to share your kind words.
Kind regards,
Tile Merchant
Many thanks for prompt dispatch of…
Many thanks for prompt dispatch of samples to our client
25 juin 2026
Réponse de Tile Merchant
Dear Leo,
Thank you for your feedback. We're pleased to hear the sample dispatch was handled quickly and reached your client without delay.
We work hard to keep turnaround times fast and consistent, especially for trade and project-based orders where timing is important.
We really appreciate your support and look forward to working with you again.
Kind regards,
Tile Merchant
So easy to order online
So easy to order online, great selection of what I was looking at. Delivery was within 3 days, earlier than expected.
25 juin 2026
Réponse de Tile Merchant
Dear Susan,
Thank you very much for your lovely review. We're delighted you found our website easy to use, and we really appreciate you mentioning our wide product range. We work hard to offer plenty of choice for every style and budget, so it's great to know you found what you were looking for.
Thank you again for your support. We look forward to helping you with your next project.
Kind regards,
Tile Merchant
No returns on any item purchased
No returns on any item purchased
Just be aware that Tile Merchant has changed its return police on all items.
See snip from email below received today from their customer service.
Unfortunately, our returns policy has changed and we no longer accept returns on any items once they have been purchased.
2 juillet 2026
Avis spontané
Réponse de Tile Merchant
Dear Margaret,
Thank you for your feedback.
We would like to clarify that our returns policy has not changed for all products. As outlined in our Terms and Conditions, the customer is solely responsible for ensuring that the products selected in store are the correct size, specification, finish, colour, quantity and suitable for the intended application before completing the purchase.
While our team is always happy to offer guidance and advice, the final purchasing decision rests with the customer. For this reason, ordering the wrong size, finish or specification, including shower trays, sanitary ware or tiles, does not entitle the customer to a return, exchange or refund.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Paul,
Thank you very much for your review. We are delighted to hear you were happy with the fast shipping.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Extremely poor customer service
Extremely poor customer service. Placed an order and never heard back. Customer service agent took the call after 20 min and then hang up. Wont recommend any one
24 juin 2026
Réponse de Tile Merchant
Dear Malik,
Thank you for your feedback, and we are sorry to hear about your experience.
We have checked the details of your order, and it is scheduled for delivery this weekend. However, from our records we can see that we have not received any previous email contact or phone call regarding this issue.
If you require any further clarification, we are happy to help and ensure everything is on track for your delivery.
Kind regards,
Tile Merchant
Got my delivery within a very short…
Got my delivery within a very short time frame as suggested.
10 juin 2026
Réponse de Tile Merchant
Dear Kieran,
Thank you very much for your review.
We really appreciate your support and look forward to helping you again with your next project.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Ronan,
Thank you very much for your review. We are delighted to hear we had exactly what you needed and that you found our team helpful.
We'd love to know what we could have done better to earn that fifth star. Your feedback is invaluable and helps us continue improving our service.
We hope to welcome you back again soon.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Gerard,
Thank you very much for your review. We are delighted to hear you found our staff helpful.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Tile Merchant
We were given the delivery date…
We were given the delivery date virtually straight away after the booking confirmation. Delivery tracking was efficient and our artificial grass was delivered an hour before the original expected time. This is the third time we have used Tile Merchant to buy artificial grass and we have always been pleased with the grass and the service.
28 juin 2026
Réponse de Tile Merchant
Dear Sheila,
Thank you very much for your wonderful review and for being a returning customer.
It’s fantastic to know you’ve chosen us three times already for your artificial grass needs, and we truly appreciate your continued trust and support.
Kind regards,
Tile Merchant
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