Products were perfect and in stock when I needed them in a hurry. Staff were very helpful on the phone and in the shop. However it's disappointing they won't take back excess adhesive or tile trims bo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really good guidance to calculate the necessary amounts required and suggested cement, and grout. Had one small issue and the customer service in Ballymount was nothing short of excellent. We visited... Voir plus
L'entreprise a répondu
Ordered samples which were a great way to see the difference in colours it only cost me 10c which was absolutely brilliant and they came in a couple of days. Great service
L'entreprise a répondu
I got tiles two weeks ago and I was dealing with Ana.A trade account was set up and everything was delivered the same week. The following Tuesday I returned and Ana helped me with the bathroom units... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de carrelage
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de rénovation
- Magasin de revêtements de sol
- Rénovateur de salle de bains
À propos de Tile Merchant
Écrit par l'entreprise
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest wall and floor tiles, paving slabs, wall panels, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Écrit par l'entreprise
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Coordonnées de contact
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, D24 E8PX, Dublin, Irlande
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tile Merchant sent me sample Tiles for…
Tile Merchant sent me sample Tiles for my planned bathroom upgrade. No charge, expertly packaged and courier delivery!
I am very impressed with their customer service.
31 juillet 2026
Réponse de Tile Merchant
Dear Sinead,
Thank you so much for your lovely review.
We’re delighted that our sample service has been useful while you plan your bathroom upgrade. We know that being able to see the tiles in person can make choosing the right style, colour and finish much easier, especially when you’re bringing all the elements of a bathroom together.
We hope the samples help bring your vision to life, and whenever you’re ready to move forward, our team will be delighted to help with the next stage of your project.
Kind regards,
Tile Merchant
I ordered a,sample came within 2days
I ordered a,sample came within 2days! A wide selection of tiles etc.
28 juillet 2026
Réponse de Tile Merchant
Dear Vanessa,
Thank you very much for your lovely review.
We’re delighted that the sample reached you so quickly. We know how useful it is to have the actual product in your hands before making a decision, especially when you are comparing different options for a renovation.
We hope you found something that is just right for your project, and whenever you’re ready to take the next step, we’ll be happy to help.
Kind regards,
Tile Merchant
Dear Customer Support,
Dear Customer Support,
I am writing to request a refund for a UV Marble Sheet Panel that I recently purchased from your store.
Unfortunately, the item was delivered in a damaged condition. I have attached photographs of the damaged panel for your reference.
Order Number: WPFLEXMARB-80115
As the product arrived damaged, I kindly request a full refund at your earliest convenience. Please let me know if you require any additional information to process my request.
Thank you for your prompt attention to this matter. I look forward to your response.
Kind regards,
Rajesh
26 juillet 2026
Réponse de Tile Merchant
Dear Rajesh,
Thank you for your email.
We have received your request and reviewed the details provided. Our customer support team has already been in touch with you and is assisting you with this matter.
We're sorry that your UV Marble Sheet Panel arrived damaged. Please rest assured that we're happy to help and will work with you to resolve this as quickly as possible.
If you have any further questions, please don't hesitate to get in touch.
Kind regards,
Tile Merchant
Fast shipping and very well packed…
Fast shipping and very well packed great price too.
27 juillet 2026
Réponse de Tile Merchant
Dear Eddie,
Thank you very much for your fantastic review.
We're delighted to know your order arrived safely and that you were happy with the value we offer.
We really appreciate your support and look forward to helping you with your next home improvement project.
Kind regards,
Tile Merchant
Got some pvc wall slat panels.i wanted…
Got some pvc wall slat panels.i wanted oak but the colour on the website was what I wanted.but when it was delivered the colour was completely different.and when I enquired about the colour customer service did not want to know keep saying well that was what you ordered and were no help. Quick delivery service tho.
13 juillet 2026
Réponse de Tile Merchant
Dear Keith,
Thank you for taking the time to share your feedback. We're sorry to hear that the wall panels were not the colour you were expecting.
Colours can appear differently on screens depending on the device and display settings, which is why we always recommend ordering samples first. Samples allow customers to see the true colour, texture and finish in person before placing a full order, helping them make the right choice with confidence.
We appreciate your comments about our delivery service and are sorry that your experience with customer support did not meet your expectations. Your feedback will be shared with our team as we continue to improve the service we provide.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Geraldine,
Thank you so much for your lovely review.
We're delighted to hear your sample arrived so quickly. We know that receiving a sample promptly helps customers move forward with their renovation plans, giving them the opportunity to see the colour, texture and finish in their own home before placing an order.
We hope the sample inspires your project, and whenever you're ready, our team will be happy to help with the next step.
Kind regards,
Tile Merchant
Staff were very knowledgeable and the…
Staff were very knowledgeable and the delivery service was excellent and good rates
23 juillet 2026
Réponse de Tile Merchant
Dear Keith,
Thank you very much for your kind review.
We're delighted to know you had such a positive experience with us. We really appreciate your support and look forward to helping you again with your next project.
Kind regards,
Tile Merchant
I had a great experience with Tile…
I had a great experience with Tile Merchant. The delivery was very fast, and my order arrived on time and in perfect condition. The customer service was prompt, helpful, and professional throughout the process. I would definitely recommend Tile Merchant to anyone looking for quality products and reliable service.
8 juillet 2026
Réponse de Tile Merchant
Dear Santa,
Thank you so much for your wonderful review and recommendation.
We're delighted to know that your experience with Tile Merchant met your expectations from start to finish. Our team works hard to ensure every order is handled with care, from preparing it in our warehouse to keeping customers informed throughout the process.
Thank you for placing your trust in us. We look forward to helping you with your next home improvement project and welcoming you back again soon.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Shuchan,
Thank you very much for your continued support.
It means a lot to know you keep coming back to us. We're pleased that our sample service has been helping you choose the right products with confidence before placing your orders, making your renovation projects that little bit easier.
We truly appreciate your trust in Tile Merchant and look forward to helping you again with your next project.
Kind regards,
Tile Merchant
Order incomplete
Order incomplete. Two out of eight packages have arrived.Probably another week waiting for delivering them.
18 juillet 2026
Réponse de Tile Merchant
Dear Adrian,
Thank you for your feedback. We are sorry to hear that your order was not delivered in full.
Our customer service team will contact you as soon as possible to provide an update on the remaining items and ensure you are kept informed about your order.
Kind regards,
Tile Merchant
Company website showing item in stock…
Company website showing item in stock and taking full payment only to be contacted 2 days later to be told not in stock. Website still showing item in stock
4 juillet 2026
Réponse de Tile Merchant
Thank you for your feedback. We sincerely apologise for the inconvenience caused.
The product returned to stock just yesterday, but unfortunately, at the time of your order, there was an issue with the stock availability information displayed online.
We have processed a full refund for your order, and we apologise again for the inconvenience and disappointment caused.
We hope that, should you choose to order from us again in the future, we can provide the level of service and overall experience that we always aim for.
Kind regards,
Tile Merchant
Réponse de Tile Merchant
Dear Melvin,
Thank you very much for your review.
We carefully select our range to offer products that combine quality, style and value, so it's great to know they met your expectations.
We appreciate your support and look forward to helping you with your next project.
Kind regards,
Tile Merchant
I ordered patio pack with tile merchant…
I ordered patio pack with tile merchant and most of the limestone paving slabs came damaged and when I send the photos and videos over to them asking for some sort of compensation they reused and said these are how the stones are but slabs are clearly damaged at the top side and they made excuses and disregard the customer so easily. Not recommend at all to anyone
14 juillet 2026
Réponse de Tile Merchant
Dear Shyam,
Thank you for your feedback.
Our customer support team has reviewed the images and videos provided, and we can confirm that the slabs shown are not broken. As these paving slabs are made from natural limestone, each piece has its own unique characteristics, including natural variations and markings.
Kind regards,
Tile Merchant
The tiles are the highest quality
The tiles are the highest quality, and everything else is just very good.
12 juillet 2026
Réponse de Tile Merchant
Dear Kamila,
Thank you very much for your wonderful review.
We're delighted to know our products lived up to your expectations. We work closely with trusted manufacturers to offer durable, stylish materials that customers can rely on for years to come.
Thank you again for your support. We look forward to helping you with your next project.
Kind regards,
Tile Merchant
G8 service prompt delivery pleasure to…
G8 service prompt delivery pleasure to deal with will definitely be dealing with yous again thank you tracey
11 juillet 2026
Réponse de Tile Merchant
Dear Tracey,
Thank you very much for your lovely review.
We're delighted to hear you had such a positive experience with us. Providing a smooth service from order to delivery is something we always strive for, and it's wonderful to know we'll be part of your next project too.
We really appreciate your support and look forward to welcoming you back.
Kind regards,
Tile Merchant
Product quality is good. Delivery is poor.
The soundproofing panels are great and the quality is as described.
The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to a spot where it wouldn’t block the entrance (which was 3m away…3…) he said no. It was a big pallet with 5 panels and I had to move it myself. Also, one of the panels was damaged. Looked like a transportation dent. I would hesitate buying from here again just to avoid another experience like that.
22 juin 2026
Réponse de Tile Merchant
Dear Customer,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the quality of our acoustic panels.
Regarding the delivery, our delivery process is carried out according to our terms and conditions. Our deliveries are kerbside only, and our drivers are responsible for determining the safest suitable drop-off location based on access, safety and the surrounding conditions at the time of delivery.
Due to the size and weight of our delivery vehicles and the use of HIAB crane equipment, drivers cannot move goods beyond the kerbside delivery point or enter private areas. The driver must also ensure the drop zone is safe, stable and accessible.
We are sorry to hear about the damage to one of the panels. Our customer service team would be happy to review this with you and assist further if you can provide details and images of the damaged item.
We appreciate your feedback regarding the delivery experience and will review this internally with our transport team.
Kind regards,
Tile Merchant
Misinformed Return Policy.
Bought tile adhesive and silver grout from the Coolock store. Before purchasing, I specifically asked the salesperson whether we could return any excess if we bought too much, and he confirmed we could. When we tried to return the unused, unopened adhesive, we were told at the till that they “don’t do returns on anything at all”, a policy that was never mentioned to us at the time of sale, despite directly asking about it beforehand.
Product and staff were fine, but the mismatch between what we were told in-store and what we were later held to is a real problem. If there’s a strict no-returns policy, it needs to be communicated clearly before purchase, not after. Also you can’t be telling customers our policy is online. I CAME INTO the STORE! This should be very BOLD in their STORE! Absolutely scammers when it comes to returning things back.
I WOULD NEVER RECOMMEND THIS STORE.
13 juillet 2026
Avis spontané
Réponse de Tile Merchant
Dear Customer,
Thank you for sharing your feedback.
We would like to clarify that certain products, including powdered materials such as tile adhesive and grout, are subject to a no-return policy as standard practice within the industry.
This is due to the specific storage requirements of these products, as once they leave our premises we cannot guarantee that they have been stored in the correct conditions or remained suitable for use.
Our team is always happy to provide advice and guidance before purchase, and we apologise if there was any misunderstanding regarding the return policy during your conversation in store.
We will review internally how this information is communicated to ensure customers have clear expectations before completing a purchase.
Thank you again for your feedback.
Kind regards,
Tile Merchant
Very helpful staff
Very helpful staff. Super fast delivery even on weekends! Would highly recommend.
22 juin 2026
Réponse de Tile Merchant
Dear Markovics,
Thank you very much for your kind review and recommendation.
We always aim to make the entire experience as smooth as possible, from choosing your products through to delivery.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
I'm still waiting for the order I…
I'm still waiting for the order I placed 8 days ago, they promised me that maybe in two days I could collect it, even though I paid for delivery 😡😡
4 juillet 2026
Réponse de Tile Merchant
Dear Tudor,
Thank you for your feedback. Our customer service team will contact you as soon as possible to provide an update on the status of your order and assist you further.
Kind regards,
Tile Merchant
Super fast delivery and good quality…
Super fast delivery and good quality product. I'm very happy and highly recommend tile merchant
5 juillet 2026
Réponse de Tile Merchant
Dear Wojtek,
Thank you very much for your fantastic review and recommendation. We are delighted to hear you were pleased with your purchase and the overall experience.
We look forward to helping you again with your future projects.
Kind regards,
Tile Merchant
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