I ordered toys off of Toys R Us Express shipping my order never came. Australian post lost my order. Toys R Us was not at fault they did there part by shipping my items quickly and efficiently. When... Voir plus
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Lisez les avis des autres
Toys R Us have been amazing to deal with. I had an issue that was out of their control that they dealt with immediately and rectified the problem. They were super helpful from start to finish and I wi... Voir plus
Website was easy to order from. Unfortunately I missed my delivery and it went to the post office and was returned to sender. Staff member Gem at Toys r Us was extremely helpful in resending my order... Voir plus
I ordered a large item which arrived quickly, however had a panel broken. The staff not only actioned it quickly, Gem was able to cc’ me into correspondence with the American factory and have a new pa... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
ToysRUs Australia is the ultimate destination for kids, big & small! You'll find dolls, action figures, learning & building toys & more.
Coordonnées de contact
(Postal) Box 4310, 3164, Dandenong South, Australie
- www.toysrus.com.au
4,6
Excellent
685 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have always received items as…
I have always received items as described and always on time thank you very much
11 décembre 2020
First class experience from beginning…
First class experience from beginning to end. Easy to order, order dispatched promptly and great communication. Not much more that you could ask for.
10 décembre 2020
Top quality plastic model kit of a rare…
Top quality plastic model kit of a rare subject. Price was VERY pleasing; and it was delivered quickly with appropriate updates. Could not fault packaging.
Very happy customer, thank you!
10 décembre 2020
Right before Christmas…
Right before Christmas they had to get the shipping wrong! Despite sending multiple emails to ensure that the address for our order was correct, T R U still sent the package 3000km in the wrong direction! And guess who pays the delivery charges... twice now!
9 décembre 2020
Avis spontané
Great to deal with.
Packaging was very good, communication was excellent and delivery was faster than quoted. Will deal with them again.
8 décembre 2020
I bought something from eBay and got spammed with this.
I ordered something from eBay without issue, left feedback and everything was fine. Then I got spam asking me to fill out this form a month later.
4 décembre 2020
Delayed shipping, no customer service
Two weeks after ordering, my order has still not been shipped. No answer to my email query three days later.
Terrible customer service and the delay in shipping not good enough.
2 décembre 2020
Avis spontané
Very Poor
I am having the same experience as the previous lady who has left a review. I placed an order. Funds have been taken. I have tried to call the number on the website. No one answers. I have sent numerous emails to make contact with no reply.
Can any please help with a contact ? These are also Christmas presents for my grandkids who I have not seen all year due to covid. I am feeling so sick about this order now.
1 décembre 2020
Avis spontané
Fast delivery,happy with items
1 décembre 2020
I placed an order almost two weeks ago
I placed an order almost two weeks ago, have had no confirmation of postage and have sent numerous emails with no reply, I can’t find any contact number to call as they are all either disconnected or “user busy” very disappointed as these are Christmas gifts. Unsure how to even speak to anyone for a refund as it seems they can’t be contacted
30 novembre 2020
Avis spontané
Super service
Super service, product arrived quickly and safely, everything is as was described😊
24 novembre 2020
Brilliant service and quick delivery
24 novembre 2020
On line puchase
The models I purchased on line were safely packed and delivered within the said time frame. Will gladly purchase more models from them in the future.
21 novembre 2020
Great service and fast delivery
19 novembre 2020
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