Trailersplus Avis 10 826

Great service. MAde the transaction very smooth. Worked with me as a customer and adjusted what I needed and wanted to make my trailer mine. Andrew was a good young man to work with.
When the paperwork did not match with the numbers we discuss he was on it and made the finance folks correct their error.

John Coleman in Fillmore was very helpful, friendly and efficient.

Shop contacted my next day after product inquiry and set an appointment for the following day. Staff was Friendly and knowledgable about the products. This is my second purchase from the Lodi Trailers Plus.

It took almost a week to get an appt to come in and see the trailers so it caused us a lot of grief with the delay and redoing or schedules to leave. They kept saying they would call us back, to see if we could get in, in the next few days, but no one called us back.
We finally reserved a trailer and got an appt.
other than all the trouble of finally getting in, we were able to buy that day and drive off.
The salesman we had seemed nice and was able to explain the different models.

Great service got me in and out very quick

The service was excellent - everyone was friendly, knowledgeable, and made the purchase process a breeze. I even had to cancel one appointment due to conflict and reschedule - not a problem on their end, they very cheerfully rescheduled and were ready to help when I arrived. I was in/out in just under 30 minutes - excellent experience.

For those worried about COVID, I felt all processes were very safe. I was the only person on the lot for my appointment, masks and shields were in place, and the contract was all e-signed via my email account.

Very good customer service very satisfied how they went over the trailer checking it out before I left with it. They were very good about showing how to operate the trailer also

Had a great experience with Jeremy and Keith, they are very helpful and knowledgeable. I would be happy to recommend anybody interested in buying a trailer!

Great honest service. Made the entire process easy. Excellent workmanship related to the modifications I requested.

A fantastic team of great guys. Very knowledgeable of their product and accessories. Took care of all the DMV paperwork. Very smooth process.

Local store employees did what they could to get me in and out as fast as possible. As a business owner time is money. I have purchased several trailers from TrailersPlus but every time I show up it is taking longer each and every visit. I called ahead and got the exact amount I needed to pay and brought a certified bank check with me. The local store had to call someone at the corporate office and I had to wait for them to process and then they supposedly couldn't get my bank to verify the check. What the hell is the point of a certified bank check?!
I had to call my bank and put them on speaker phone to confirm funds were available. We then had to try and call corporate office and whoever he called it went to voicemail. Extremely frustrating.

Online signing and waiting for "paperless" processing took up a lot of my time. I lost 30 minutes in just waiting on these new processes.

TrailersPlus have grown and hired a bunch of middle management that have slowed down the process because they don't know what it's like to actually own a company and understand the thin line of efficiency and overall customer satisfaction. Fire some of the overhead and get back to basics or repeat customers like me will shop else where. I passed 3 Home Depots and 2 Lowe's stores to purchase from you. You are not the cheapest but I know the quality. However, I am willing to learn about a big box store trailer to avoid this frustration in the future

My wife and i have been looking all over Las cruces,nm and el paso for a good deal on an enclosed trailer, we got bate and switched by a competitor and my wife called trailers plus, made an appointment, and was treated right by the salesman and the gentleman who prepped the trailer. Got a great deal and excellent customer service. Definitely recommend !!

Staff at the store was great. However the corporation is choking the service to death. I spent 4 days trying to get ahold of the store but could only talk to the BDC call center. They kept saying the store manager would call me. Never did. Almost impossible to make an appointment. Almost impossible to talk to someone who can help. Almost impossible to talk to a person actually at the store. I don't know how they sell any trailers.

Great service. Went above and beyond to set me up prior to my departure. Thank you.

Super quick, financing was easy, great customer service!

Great trailer with low cost.
Sales manager Mr. Antonio took care of me so nice under COVID 19.
Wish deal again.

Initial contact was sketchy at best. A sales person, Sam, was very reluctant to give me very much info related to the trailers I was interested in and even more reluctant to give me an appointment. After explaining my situation several times he left me the impression I wither had an appointment or I didnot, even thought I assured him I would be there. He insisted I had to have a response to a text mssg. to confirm or the appointment would not be registered. I have no texting capabilities on my phone and told him I was not going to involve others in my business.

I arrived on time for my appt. and was met by a person, whose name I do not recall. When he asked who my appt. was with I replied "Sam" and was informed he had just left for lunch. The person on the lot left to find someone else to assist me and I started to look at trailers in the category interested in. A young man, Justin, came out to greet me and engaged me in a very complete intro to the products in the category I was interested in. Justin patiently took me through the available units and accessory possibilities. I made a choice and followed through with the purchase. I discovered Justin and I were both Navy veterans and our experiences were quite different in the service

I would hope that you know what a fine young man you have working for you and representing your company. I will recommend Trailer Plus and Justin, but would steer people away from "Sam"

Thank you for the opportunity to critique my experience.

J. E. Stahl

Great experience! I’m very happy with my trailer. The phone staff was very helpful. The guys at the office/yard in Bakersfield were very knowledgeable and friendly. I will definitely recommend TrailersPlus to anyone looking to purchase a trailer.